This is a double review from a frustrated guest (I commented on the other review) who try to blame her incompetence on us, where ever she can. The attack on my person being obnoxious and aggressive is ridiculous, has nothing to do with your experience and should be forbidden to publish by TripAdvisor! If you do not have the experience, no information on current conditions and don't want to listen to us, please don't do a self guided trip in the remote Yukon Wilderness. Safety is our main priority! But if you know better, do not blame us, if something goes wrong with your trip! However, it is good to see, that travelers nowadays understand, that the quality of reviews on TripAdvisor is questionable.

You contacted us 2 days prior to your arrival in the Yukon with the most strange inquiry: "We only come with the 23.50 h machine on 8.6. on. Since we've seen Whitehorse 4 times and the hotels there are very expensive, we really don't want to stay there. We actually only need a 15-minute stop at a supermarket to stock up for the 4-5 days until we can paddle past Whitehorse again. Would then like to camp in Carcross at the old steamer. This is of course well after normal working hours, but I got the impression that you northerners sometimes like to stay up late in the summer.....". Come on, a shuttle at 1:00 am - are you for real ? We explained the high water situation and ask about your experience. You said and I quote: I paddled 10000 km and we have been on the river several times - we are experienced, no problem! BTW. We have been on the Yukon River with several guided trips at this time and had no problems. You totally overestimated your experience and tried to blame it on us, And in presents of your wife you didn't want to admit that the water level was to much of a challenge for you. I'm very sorry, but we can not refund for something, you me messed up yourself. We tried to help and accommodate you where ever we could. But you wanted to have everything so cheap. And on top a refund! Just for the record: We never highly recommended and sold a tour. You booked everything last minute, try to have it as cheap as possible. Compared to the 3 other big rental companies in the Yukon, we had no incident this summer season. We take care of our customers and ask about their experience. Safety first is our main priority. Our advise is much appreciated by most of our guest. There is just always the 1 percent who knows better, correct Roman !

We are happy to hear that you enjoyed our snowmobile trip. Maybe we see you again on another adventure in the Yukon. Take care Thomas

Great to hear that you had a good time on our snowmobile trip. Hope to see you again on another Yukon adventure. Thomas

WE explained the machine and especially how to open the side panel to refill oil. Everything on the machine was in excellent conditions, without any damage. However the machine was returned with a broken off part/clip on the side panel which needs to be replaced. Everything is always good until something was damaged and the customer has to pay for it. We called the customer and didn't get a respond, so we charged for the broken side panel ! You break or damage it, sorry, you have to pay for it. Customers who do not appreciate our service and do not respect our property are not welcome. Things can always happen and the renter is in charge. Blaming us her on Trip Advisor instead of calling us is ridicules. Hiding behind your computer and shouting out on social media is very poor, but seems to be how people deal nowadays. Our customers are entitled to get the best equipment, as you appreciated as well. WE are not sharks, just making sure our equipment stays in best conditions !!!!

Hello Angel, we are happy to hear that you enjoyed our snowmobile trip. Take care and enjoy the rest of the winter.

Hello from the Yukon, we are very happy to hear that you enjoyed our heli hike and had a great time hiking along the ride of Grey Mountain. Thank you very much

Great to hear that you had a good time in Whitehorse any enjoyed our ATV Tour. Thank you very much and nice greetings from the Yukon