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Stillwater Spa at the Hyatt

Open Now: 9:00 AM - 10:00 PM
Open today: 9:00 AM - 10:00 PM
Review Highlights
historically wonderful but has gone downhill

Have been here several times for girls day out. Historically, have been very impressed with... read more

Reviewed 7 February 2018
Canuckd0wnunder
,
Newcastle, Australia
A little disappointed

Got my eyebrows waxed at the Still Water Spa. I now have a really gross rash on both my... read more

Reviewed 28 May 2017
roselyn199
,
Toronto, Canada
via mobile
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Traveler Overview
  • Excellent39%
  • Very good24%
  • Average16%
  • Poor11%
  • Terrible10%
Feb 6, 2018
“historically wonderful but has gone downhill”
May 28, 2017
“A little disappointed ”
About
Rejuvenate body and spirit at Stillwater Spa at Park Hyatt Toronto. Experience an indulgent escape from your fast-paced urban lifestyle at our peaceful Toronto hotel spa, where you'll find serenity and wellness in the Yorkville neighborhood. Embark...more
Open Now
Hours Today: 9:00 AM - 10:00 PM
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Contact
4 Avenue Rd, Toronto, Ontario M5R 2E8, Canada
Midtown
Website
+1 416-926-2389
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1 - 10 of 116 reviews
Reviewed 7 February 2018

Have been here several times for girls day out. Historically, have been very impressed with service and treatments. Really enjoyed the "retreat pockets" with the drapes where you can plug in your headphones and relax. However, after seeing what is on offer at other five...More

1  Thank Canuckd0wnunder
Reviewed 28 May 2017 via mobile

Got my eyebrows waxed at the Still Water Spa. I now have a really gross rash on both my eyebrows. I've never gotten a rash from waxing, there are a bunch of tiny white bumps on both my eyebrows. Front desk lady is friendly and...More

Thank roselyn199
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 31 May 2017

Sorry to hear of your disappointing Stillwater Spa experience. This is certainly not in keeping with the quality of service that we strive to provide. Please contact our Spa directly so we may follow up with you and our providers.

Reviewed 11 April 2017

This spa is great to have a relax day. Prices are a bit pricey, but the facility is gorgeous! The massage therapist are ok (I've had better ones at other spas) and the nail salon ladies are a "hit" or "miss". Had one lady that...More

Thank shenettev
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 12 April 2017

Glad to hear that overall you enjoyed your spa experience. Will share you comments with our Spa Director so she can follow up with our team as some parts of your time with us were not in keeping with the hospitality, service and treatment that...More

Reviewed 20 March 2017

I visited the spa recently for a Swedish massage. I was pleased with the service and my massage therapist was fantastic and attentive. 5 minutes into the massage, just as I was entering into a deeply relaxing state the room started vibrating and a loud...More

1  Thank torontonian2015
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 23 March 2017

Sorry to hear of your disappointing spa visit. We do our best to try to detract from the everyday noises of city life as best we can and will share your comments with our Spa team.

Reviewed 13 March 2017

My friend and I visited the spa on a friday evening in February - we look forward to our annual Stillwater Spa night as a special treat. We very much appreciated the complementary facial offered in lieu of a cancelled massage. While the facial was...More

1  Thank R58_travel
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 15 March 2017

Sorry to learn of your disappointing visit to Stillwater. It is certainly not in keeping with the Spa experience that we provide. Your comments have been shared with our Spa Director for her immediate attention and follow up. We hope you will return to see...More

Reviewed 19 February 2017

I always enjoy Stillwater, the service, facilities, etc. The only improvement would be to emphasize to costumers that they need to shower before using the jacuzzi, specially after using the steam room. Also, some ladies can be quiet loud ie, when blow drying their hair...More

Thank toronto00
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 20 February 2017

Thanks for your comments. It is always ice to hear when our guests have enjoyed their time at Stillwater. Your comments will certainly help us to improve the Spa experience for everyone. We Hope to welcome you back again soon.

Reviewed 1 February 2017

I was very much looking forward to a relaxing evening at the spa and booked myself for a pedicure. The lounge itself is quite nice and the change rooms are okay - not the nicest products but it is fine. For my pedicure, the lady...More

2  Thank Samantha T
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 6 February 2017

Sorry to hear of your disappointing pedicure experience. Our Spa team have been forwarded a copy of your comments for their attention and follow up. Please do not hesitate to contact us directly regarding your recent visit.

Reviewed 23 January 2017

This spa holds a special place in my family's heart for certain reasons; I have been twice myself. Both times I did a a mani and pedi. My first trip was January 2016 for my 30th birthday and celebrating my pregnancy. I was disappointed in...More

Thank Ashley C
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 24 January 2017

Sorry to hear that your Stillwater Spa experience was not in keeping with your expectations. Your comments are feedback are important to us and will be shared with our team so we can follow up and continue to improve on our shortcomings. Feedback from our...More

Reviewed 13 December 2016

My husband booked a surprise night away at the Hyatt for my 40th birthday, and then a massage & facial for me the following day. I've been to lots of high-end spas, and have regular massages, but I was astounded at the amateur they gave...More

4  Thank serskine
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 15 December 2016

Sorry to hear of your disappointing spa experience. Your comments have been forwarded to our Spa team for their attention. Rest assured that we follow up with our team as the quality of massage provided by our RMT's is important to us. We hope you...More

Reviewed 6 December 2016

I was very much looking forward to getting a massage at Stillwater Spa this past weekend. As one of the older spas in the city, I have heard good things throughout the years so my hopes were set high!! Having been to some of the...More

4  Thank EBM7891
PR-At-The-Park, Public Relations Manager at Stillwater Spa at the Hyatt, responded to this reviewResponded 9 December 2016

Please accept our sincere apologies for the disappointing spa experience. It is unfortunate that the subway noise can at times be disruptive during treatments and although we do our best to minimize the sound and its affects, we are not able to eliminate it completely....More

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Nearby
Midtown
Midtown is a dynamic part of Toronto with some of its
most stylish high-rise residences and heritage
buildings. The area sees busy shoppers with bag-laden
arms balancing lattes in paper cups as they travel
from one luxury brand to the next, taking advantage of
the proximity of high-end shops. The reflecting pools,
jogging trails, and nature treks of the Rosehill
Revision are always a hub of outdoor activity, and
...More
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