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Senses Spa

Open Now: 10:00 AM - 8:00 PM
Open today: 10:00 AM - 8:00 PM
Review Highlights
Good, but I wouldn't call it a "spa"

The massage was fine, however the massage therapist made, in my opinion, rude and unwelcome... read more

Reviewed 21 June 2016
via mobile
Great services but without the spa feel & decor.

Being here for the first time, I was thinking the "Spa" would give me the spa feel. I booked a 1... read more

Reviewed 29 September 2015
Asif P
Calgary, Canada
via mobile
Read all 20 reviews
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Traveler Overview
  • Excellent20%
  • Very good15%
  • Average15%
  • Poor10%
  • Terrible40%
4 weeks ago
“Good experience!”
Nov 7, 2018
“Great times every time!”
scape from your busy and stressful day by visiting the relaxing environment of SENSES SPA, located on the lower concourse level of the well-known Sheraton Centre Toronto Hotel. Successfully operating since 1996, SENSES SPA has been providing a wide...more
Open Now
Hours Today: 10:00 AM - 8:00 PM
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123 Queen St W | Sheraton Centre Hotel-Concourse level, Toronto, Ontario M5H 3M9, Canada
Old Toronto
+1 416-304-1444
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Reviews (20)
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1 - 10 of 19 reviews
Reviewed 4 weeks ago

I received a very nice welcome and I had a massage and a facial. Both were very relaxing. It was the second time that I visited this Spa and I will definitely go back.

Date of experience: August 2018
Thank Lila R
Reviewed 7 November 2018

Each time I am in Toronto, I go to this Spa and I always have a very pleasant experience. I do NOT understand why some people wrote bad reviews. I found the spa clean, the staff friendly and the massages or the facials great. I...More

Date of experience: October 2018
1  Thank Jasmine I
Reviewed 30 August 2018 via mobile

Having a friend who has worked here the conditions they work in are shocking. Long days no lunch breaks owner cares more about money than employees. Being made to use products that are from shoppers on customers who pay $99 for a ‘ luxury facial’....More

Date of experience: July 2018
Thank Jasmine O
Reviewed 24 March 2018 via mobile

It is a disgrace to RMTs to call the massage I received a deep tissue or rmt. As soon as therapist walked into room she said she would do shiatsu and Swedish I said I was there for a deep tissue. She proceeded to poke...More

Date of experience: March 2018
1  Thank Simona D
Reviewed 5 November 2016 via mobile

My husband and I booked a getaway night in Toronto that included a hotel stay and morning massage. I specifically chose the Sheraton so we would have easy access to the spa. As we approached the spa, my phone started ringing...it was the spa. TWO...More

Date of experience: November 2016
Thank LLigers
Management response:Responded 18 September 2017

Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our spa, was less than adequate. We should of have handled the situation differently.

Reviewed 21 June 2016 via mobile

The massage was fine, however the massage therapist made, in my opinion, rude and unwelcome comments about my body. The facial I had was fine as well, but nothing fancy and I had no idea what products were being used on my face. Also, I...More

Date of experience: June 2016
Thank Conway522
Management response:Responded 18 September 2017

Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our therapist, was less than adequate. She should have handled the situation differently. She could of explained some of the products that were being used...More

Reviewed 8 February 2016

The Senses Spa lacks the ambiance of more expensive spas. This should not be seen as a negative. It's informal with no pretense. I had a manicure, pedicure and facial all for just over $100.00 plus of course taxes and tip. Jenny was absolutely wonderful....More

Date of experience: January 2016
Thank hb1100
Management response:Responded 18 September 2017

Thank you for your wonderful comments, We have made some changes to the spa atmosphere. We are inviting everyone to enjoy our new services.

Reviewed 29 September 2015 via mobile

Being here for the first time, I was thinking the "Spa" would give me the spa feel. I booked a 1 hour massage + a manicure/pedicure. Massage: small room, no spa aroma & no massage type feel. The massage, however, was great! Mani/Pedi: small room,...More

Date of experience: September 2015
Thank Asif P
Management response:Responded 18 September 2017

I would like to thank you for bringing this to our attention. It will help us improve our operations and services. We are working with our clients to get a better understanding of what improvements you see we need to work on.

Reviewed 29 May 2015

I have been to Senses Spa many times over the years and I was always treated with kindness, fairness and professionalism. At times I had wonderful estheticians and massage therapists an rarely I had to deal with a non so competent staff member. When that...More

Date of experience: November 2014
Thank Jasmine I
Reviewed 5 January 2015

Got us in on short notice, but made a pretty big booking error, which took away from the experience. It was the only Spa near our hotel that I could find open on a Sunday afternoon. Friendly service.

Date of experience: December 2014
Thank RealRater
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