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Willow Stream Spa at The Fairmont Banff Springs

Open Now: 6:00 AM - 10:00 PM
Open today: 6:00 AM - 10:00 PM
Review Highlights
Total bliss

We visited the spa with my husband after Thanksgiving weekend, when most of the tourists are gone... read more

Reviewed 2 weeks ago
V_514
,
Montreal, Canada
via mobile
Best spa experience ever!!

I came here on an anniversary trip looking for ultimate relaxation and I found it here! The spa has... read more

Reviewed 2 weeks ago
Navigator05897341879
Read all 274 reviews
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Certificate of Excellence
Traveler Overview
  • Excellent73%
  • Very good14%
  • Average6%
  • Poor4%
  • Terrible3%
Travelers talk about
“mineral pool”(43 reviews)
“steam room”(23 reviews)
“spa experience”(19 reviews)
About
Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa...more
Open Now
Hours Today: 6:00 AM - 10:00 PM
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Contact
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Website
+1 403-762-1772
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Reviews (274)
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All reviews mineral pool steam room spa experience cookies the outdoor hot tub pool area spa facilities are citrus water soothing music spa lunch banff springs men and women spent the entire minute massage deep tissue massage lovely spa change rooms
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1 - 10 of 269 reviews
Reviewed 1 week ago

Front desk staff were average and not well trained. By the time we were taken to our lockers we were already stressed and feeling late. We had difficulty hearing/understanding the woman who navigated the way to the lockers and the mineral pools were very noisy...More

Thank Nomad18089108368
Reviewed 2 weeks ago via mobile

We visited the spa with my husband after Thanksgiving weekend, when most of the tourists are gone. What a wonderful place to relax and forget about everything!!! Very courteous staff, nicely maintained premises, the view to die for; the whole Banff Springs atmosphere make you...More

Thank V_514
Reviewed 2 weeks ago

I came here on an anniversary trip looking for ultimate relaxation and I found it here! The spa has great amenities - including 3 waterfall pools, a large mineral pool, and an outdoor hot tub overlooking the mountains. I did a cleanse facial with Stania...More

Thank Navigator05897341879
Reviewed 2 weeks ago

We went to the Banff Springs for my milestone birthday. We wanted to spend an afternoon at the 'famous' Willow Stream Spa. We tried to book a service (massage etc) but they are booked up weeks in advance and nothing was available. So we decided...More

Thank CaptDrLarry
Reviewed 3 weeks ago

Oh, what a treat!!!! Our boys had the stone massages. My husband I had the couples "healing retreat" OUTSTANDING facility! Go early and enjoy the out door hot tub and all the indoor pools.

Thank rdjtjm
Reviewed 4 weeks ago via mobile

Booked facials for my husband and I to celebrate his bday. While booking, I asked for a larger robe to be left in my locker. While checking in, I confirmed I was receiving a key to a locker with a larger robe. I was advised...More

Thank Candace W
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear Candace W, Thank you for you recent review. We are extremely happy to hear that your experience, even though not perfect to start with, ended so well. We certainly are aware of the fact that, every small details matters and we will review our...More

Reviewed 4 weeks ago via mobile

I spent a day at the spa while staying at the hotel for work. I have issues with a few things that happened. 1) the spa was getting minor renos done and they failed to tell me when I booked my appointment over the phone...More

Thank Megan J
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Dear Megan J, Thank you for taking the time to share your opinion with us. We are very sorry to hear that your experience was not up to your standards. The minor renovation that you are referring to has taken 2 weeks longer that we...More

Reviewed 4 weeks ago

The Willow Spring Spa has exactly what your looking for if you want to relax and unwind. I had a hot stone massage with Maho and it was wonderful. The pools are such a delight. I will definitely be going back!

Thank Cheryl K
Reviewed 4 weeks ago

We spent the entire day at the spa. It all started with massages at 9:00 am. Robin gave the best relaxing massage! Then a facial with Julie wrapped up in a fluffy duvet, spa lunch which was tasty and fresh. Afternoon in the hot tubs...More

Thank Bonny-Mae F
Reviewed 5 weeks ago via mobile

I booked three separate treatments so I could spend the day at the spa. Facial massage and a body scrub, all were very good, but the website says you get a discount if you book a facial and a massage which I was not offered....More

Thank 442kerrys
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Questions & Answers
Ask a question
873yvonnes
14 October 2018|
Answer
Response from FlipFlopFetish | Reviewed this property |
Yes I’ve always filled mine out upon arrival. Just ask at check-in.
0
Votes
julieday12
3 May 2018|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear julieday12, Please visit our Fairmont website where you can find all the information under Willow Stream Spa. Happy shopping! Willow Stream Spa Management
1
Vote
Sara C
21 April 2018|
AnswerShow all 3 answers
Response from BanffWillowStreamSpa | Property representative |
Thank you for your question Sara C, We have verity of day passes depending if you are or not staying at the hotel. Please keep in mind that spa access is only guaranteed to guests with services and hotel guests and is... More
0
Votes