H2OH Sun Cruises
H2OH Sun Cruises
5
Scuba & SnorkellingBoat ToursWater SportsSightseeing ToursPrivate Tours
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
"Seriously, the best time EVER! This place is amazing. From the very beginning booking process they were spot on with amazing customer service! The staff was a BLAST! They were fun and easy going and yet very professional. This is a MUST do if you are in the area! Worth every penny!" — Channing B. Coast on a yacht along the clear Caribbean waters of the Riviera Maya. Your enjoyment is our number one priority, and you won't doubt it for a second once you step aboard. Join us on one of our public day cruises where we refuse to "pack the boat," instead keeping it heavily undersold so that all of our guests are comfortable no matter what. Is a private tour more your thing? Imagine having your own luxury yacht out all day long to fish, swim with turtles, high-dive, sing karaoke on HD TVs and whatever else you can think of! Our boat is your home. Whether private or public, on every tour we include snorkelling and gear, big game fishing, open bar, a full meal for all, high-dive off the top deck, cruising the coast line, a calm tour through the canals of Puerto Aventuras and more. Our 72' Motor yacht is available for snorkel, fishing, If you are looking for a truly incredible experience near Playa del Carmen, we will be here to serve you!
Puerto Aventuras, Quintana Roo, Mexico
Meets animal welfare guidelines

Awards
Travelers' Choice
2024

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Tours and Tickets by H2OH Sun Cruises
Travelers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles2,111 reviews
Excellent
2,050
Very good
40
Average
6
Poor
6
Terrible
9

Kim
2 contributions
5.0 of 5 bubbles
Feb 2020
We rented a private yacht for 6 hours on January 14th 2020. We had the most wonderful day, absolutely everything was perfect.

Setting out we were contacted the day before and informed there was some bad weather approaching and our trip would be altered slightly, we were provided with all information and offered a full refund for our trip. With no one in our party phased by the bad weather we decided to go ahead.

We had a beautiful boat, amazing food and drinks, every need was catered to by the crew.

The best part of our tour was our host Santos, he went above and beyond for every request we had, he was so much fun and literally made our day 100 times better!!

This trip was well worth the price and if we ever go back I would not hesitate to go again!

Thank you Santos!! :)
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kimjfitz, Thank you so much for taking the time to share your wonderful experience with us. It is such a pleasure to read that you had the most amazing day here in Paradise and it makes us very proud to know we exceeded your expectations! We will make sure to share your feedback with all our crew members, especially Santos and we would love to host another wonderful cruise for you in the near future! SIncerely, Management H2OH Sun Cruises
Written May 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Macy C
5 contributions
5.0 of 5 bubbles
Dec 2022 • Couples
Our Airbnb offered a yacht tour and I found H20 through a Google search. I recommend starting your booking/questions, etc. Via the chat on the site and not through an inquiry as I messaged for a proposal and received no response, yet in the chat I had an immediate response. Also, the communication with the consumer is amazing, pricing is amazing and staff are very kind. Only negative of out of the entire experience was the disconnection between the scheduler and services provided. BUT for the small misunderstanding they corrected the situations immediately, I just recommend always confirming the communication and giving the staff grace as it may not always be their fault.

When we arrive we met Estafani, she was lovely and we greatly appreciated the cafe as we were all wanting some caffeine.

Now, for the best part Apollo, Mr Canseco & Junior we're absolutely fabulous. Apollo was an amazing host from communicating with us all closely, and providing great conversation and participation. He was very patient with our group through countless drink and person spills! Mr Canseco was a beautiful boat driver, he maneuvered the boat as if operating a vehicle, so smooth, peaceful and safe. Many of our group were uncomfortable riding a boat on the ocean and he made them feel safe. Junior prepared a beautiful meal with fresh Guacamole, habanero peppers, and even ensured of the quality cut of the limes for our cervezas (LOL). Additionally, Junior made a lovely drink for my brother to help with his seasickness! I would honestly book this boat over and over again requesting Apollo & his team, easily one of the best decisions I've ever made.

Apollo, I will definitely reach out when I come for a visit to MX city. ❤️
Written December 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

emski1512
New York2 contributions
5.0 of 5 bubbles
Jan 2022 • Friends
We had a great time on our sunset cruise on the Piratas 4.5 vessel. We were a small group of 4 ladies and this boat was a nice size. We arranged transportation to and from the boat through H2Oh, which I would recommend. They also messaged the day before to suggest cruising earlier so that we lined up with the sunset, which was really thoughtful.

Our crew was Ramon, Tomas, and Mariano. They were very professional and fun. The food was delicious, and they were easily able to accommodate our vegetarian request. The basic open bar was very simple (just soda for mixers with liquor, no juice), beer, and margaritas, but that is what we expected.

The only negative I have is that the boat is a little old and could use a refresh on the interior, though we didn’t spend much time in there.

We definitely made the most of the two hour cruise and had a fabulous time!
Written January 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your detailed review! We greatly appreciate your comments and we will absolutely take into account the mention of sprucing the interior. Be sure to follow our journey on Instagram @h2ohsun and check out our Loyalty Program on our website for repeat clients, should you ladies want to join us again for a yacht day!
Written January 24, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hilary G
London, UK21 contributions
5.0 of 5 bubbles
Jan 2023 • Friends
We went on the 4 Hours Snorkel Cruise aboard the yacht 51' Sea Ray. It’s was absolutely brilliant. We were late for the trip by 2 hrs due to very heavy traffic from Tulum. Stefanie the lovely lady from the sales team who dealt with our booking was so understanding and helpful from the outset, with fast communication on WhatsApp with help and advice. They said they would do the full 4 hours (we didn’t even ask) despite our late arrival, which in hindsight worked in our favour as we got to see and take pictures of the most amazing sunset. The 3 guys on the boat Captain Canesco, William the chef and host Nery, were so lovely, and friendly. The snorkelling, food & experience was something we will never forget. I can not recommend this enough, an absolute must to complete your Mexican holiday ❤️
Written January 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Samantha L
6 contributions
5.0 of 5 bubbles
Feb 2022 • Friends
I booked a 3 hour (2 hours but I purchased an additional hour) private charter with Los Tres Piratas for my 2 friends and I. It was exceptional from start to finish. Sharon was my booking representative and coordinated my private transfer from our Airbnb in Aldea Zama Tulum, sail time (it was supposed to be 5-8pm but she suggested 4-7pm so that we could enjoy more of the sunset), and menu. She welcomed my friends and I at the port. She made sure all of our paperwork was in order and introduced the crew to us. We would be spending the next 3 hours with Adrian (captain), Leo (bartender/chef), and Juan (host). The boat was beautiful and clean. As soon as we got on board Juan showed us around and took us up to the front where we could lay out and enjoy the ride. Leo made margaritas for us as soon as we started sailing. Juan kept the party going the entire time. From the playlist to making sure we had everything we needed. After sailing for 1.5 hours we went to a spot (can’t remember the name) where other boats were docked. We docked here for the remaining 1.5 hours. During this time we were able to enjoy the sunset, swim, take pictures, dance, and eat dinner. It was a lot fun and I felt like a celebrity. Thank you so much to the Los Tres Piratas crew, Sharon, and H2OH for making my birthday special!
Written February 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for such a beautiful review and message! Our favorite excursions are always these beautiful moments with great clients like you who choose us to celebrate special life marks. You always have a yacht here at H2OH for your next big celebration! Be sure to check out our loyalty program on our website for return clients and follow our seafaring journey on Instagram @h2ohsun and tag us in any photos or videos you post. Sharon and the crew send you their best regards and extra birthday wishes.
Written February 24, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angela D
Pennsylvania361 contributions
5.0 of 5 bubbles
Sep 2020 • Couples
Booked a Sunset cruise for my husband and had an amazing experience. From the time I emailed this company to inquire about the tour to the time the boat docked, I was beyond pleased with the service. Erick and Alejandro answered all my questions via email and provided great pricing and communication. Although the ride from our hotel to the dock was over an hour long, the vehicle was clean, spacious, and we were comfortable. The crew on the boat were all amazing. Our favorite was Fernando. He was thee best! He made sure to keep the drinks flowing and played music. He was informative and attentive. We are coming back for my birthday in a few months and will definitely be booking another tour but for a longer time.
Written September 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From all your friends here at H2oh Sun Cruises it was our pleasure hosting you. We hope to welcome you back on board in the near future. Until then! Stay cool. Thank you for an amazing review.
Written September 30, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kimberly R
Playa del Carmen, Mexico30 contributions
5.0 of 5 bubbles
Sep 2020 • Solo
My friend and I booked a private yacht tour with H2O sun cruises and it was one of the best experiences ever the crew exceeded our expectations and I have taken other yacht tours in Mexico as I live in Playa Del Carmen (before I discovered H2O) so yachting is not new to me. I also have taken some cruises with other groups of friends in the past and the level of service that H20 provides is always top notch it’s the high quality you typically don’t see with most yacht tours in Mexico. You can find cheaper but you can’t find better! Service really does matter!! Fernando, Oscar, and Carlitos took care of us like they were a crew of 16 !!!! everything was beautiful and perfect they went above and beyond on every level! While out on the water I accidentally lost my ring about an hour later one of the crew came up out of the water with the ring!!!!! Anddddddd we had moved the boat!! we were shocked and stunned I thought it was gone forever and that’s just one story of many examples of the great experiences on this trip. If you can’t afford to go H20 save your money until you can. Yachting with H2O is an experience everyone should have at least once in their lifetime. I want to especially give thanks to Jessie ♥️ she pulled this off at the last minute and made sure that everything was taken care of seamlessly. she also somehow got a vegan chocolate cake delivered while we were out on the water and it was very delicious again above and beyond service bravo 👏🏽 you guys are top notch you are the best!! Go H20 or go home.
Written September 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Kimberly, haha we love that...go H2oh or go home! Maybe that should be our new slogan!? I will be sure to share your awesome words with Jessie, she will be delighted that she helped to make your trip a memorable one. From all your friends here at H2oh Sun Cruises thank you so much for choosing us and we hope to welcome you back on board in the near future for round 2!
Written September 30, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

clarktravel2016
Fort Wayne, IN48 contributions
5.0 of 5 bubbles
Dec 2019 • Family
This was a great experience. There were 13 of us ranging from age 3 to age 63. The crew of Santos, Charlie, and Captain Oscar were friendly and helpful and always making sure we had what we needed (like a drink.) The ‘cruise’ part was a little short but amazing if you like sitting on the front of a yacht going across the open water. Some sat in the front while other sat up top with Captain Oscar. Both groups loved it. We anchored back near land and were fed a great meal had more drinks and enjoyed the music. We used the TV and YouTube you have our own karaoke night. They we really accommodating to both adults and small children. Had a great time and would highly recommend booking with them.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear clarktravel2016, Thank you for such a wonderful review of your experience. It is a delight to know that our amazing staff members made you feel special and provided an excellent service. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with Santos, Charlie, Captain Oscar, and the rest of our lovely employees. Thank you again and we look forward to providing more unforgettable moments and experiences for you in the future. Sincerely, Management H2OH Sun Cruises
Written May 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kat S
6 contributions
5.0 of 5 bubbles
Jun 2021
We booked the Pura Vida for our 30 wedding guests the day after our wedding, and having the entire yacht to ourselves was a beautiful way to end our trip and celebrate with all of our guests! We took a 2 hour sunset cruise. Because of the choppy open water, Danny suggested that we drop anchor where it was still calm so as not to get anyone sick - definitely the right call, and we appreciated the guidance. Several guests enjoyed jumping into the water, we had an excellent dinner, open bar, were able to hook up our own music to the bluetooth speakers, and enjoyed an evening of visiting, swimming, and watching the gorgeous Mexican sunset. The crew was friendly and helpful. My dad and uncle enjoyed the experience so much that they booked another excursion with them later in the week. Thanks for the amazing finale for our trip!
Written June 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We can't tell you what it means to us reading this amazing review. Being a part of such a special milestone in the lives of our clients leaves lasting memories with our crew! Come back for your 1-year anniversary and we'll do it up again with another beautiful day in paradise. Until then, enjoy the newlywed life and on behalf of the entire H2OH team- thank you for choosing us to be a part of your special day! Everyone here sends you a big congratulations.
Written June 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lauren G.
Cincinnati, OH5 contributions
5.0 of 5 bubbles
Dec 2020
We booked the Pura Vida as a thank you to our guests for attending our wedding. There was approximately 30 of us on board and we had plenty of room. The yacht is stunning. The service impeccable, was waited on hand and foot no matter which location of the boat you were at. All our guests took Dramamine, but the yacht is so big you hardly feel the waves. The alcohol on board is strong and the authentic Mexican meal is amazing. You will not be disappointed by booking any of their private boats. Our guests said it was the highlight of their trip. They even surprised us with a wedding cake:) Thank you Eric for making the booking process a breeze and to the captain and crew on board, you all made our trip so special.
Written December 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was a pleasure serving you and your family and friends. We really appreciate you taking the time to share your feedback with us. We are so glad to hear that this was a highlight of your guest's trip. This means a lot to us. We hope you will come and see us again soon. From all of us at H2oh, congratulation. Wishing you a long and happy marriage.
Written January 20, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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H2OH SUN CRUISES (Puerto Aventuras) - All You Need to Know BEFORE You Go

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