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The Custom Tour by Rod Ratner

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Riviera Maya | Quinta Alegría Shopping Mall, Playa del Carmen 77710, Mexico
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Review Highlights
Amazing day!!!!

We just spent the day with Kat exploring three different cenotes, cliff jumping, zip lining, and... read more

Reviewed 2 days ago
Deborah E
,
Coffs Harbour, Australia
via mobile
Fantastic, private, personalized tour - our best one yet!

Kat and Rod, Thank you so much for such an adventurous day touring Coba and the Dos Ojos cenote... read more

Reviewed 4 days ago
Candida L
via mobile
Read all 353 reviews
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Let us design a Private Custom Tour for You and take You see this Unique part of the World! Your Personal Tour Guide will stay away from the big parks and crowds always aiming for FUN, SAFETY & COMFORT. We are passionate about nature and love to spend our days snorkeling the Cenotes & Zip-lining... Mayan Ruins are also Fun! We will share with you our local knowledge about this land of The Maya & some great Food as well!
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Travelers talk about
“mayan village” (104 reviews)
“cliff jumping” (27 reviews)
“turtle bay” (23 reviews)
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Hours
Hours Today: 12:00 AM - 11:59 PM
Suggested Duration: More than 3 hours
LOCATION
Riviera Maya | Quinta Alegría Shopping Mall, Playa del Carmen 77710, Mexico

Similar Things to Do in Playa del Carmen

Write a ReviewReviews (353)
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All reviews
"mayan village"
in 104 reviews
"cliff jumping"
in 27 reviews
"turtle bay"
in 23 reviews
"beat the crowds"
in 23 reviews
"mayan children"
in 8 reviews
"zip lining"
in 55 reviews
"clean van"
in 8 reviews
"awesome photos"
in 5 reviews
"took pictures"
in 17 reviews
"mayan guide"
in 8 reviews
"own pace"
in 13 reviews
"authentic lunch"
in 6 reviews
"safe driver"
in 5 reviews
"avoid the crowds"
in 7 reviews
"open air cenote"
in 4 reviews
"underwater photos"
in 4 reviews
"juan carlos"
in 5 reviews
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1 - 10 of 346 reviews

Reviewed 2 days ago via mobile

We just spent the day with Kat exploring three different cenotes, cliff jumping, zip lining, and canoeing. The water was unbelievable and in all 3 cenotes we were the only people there. The lunch in the local Mayan village was delicious and the people were...More

Thank Deborah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded yesterday

Dear Deborah, Thanks a lot for your reviewing us so quickly, on the same day you toured with us! Hope you are also loving your Chichen Itza tour today! Thank you for letting us take care of your tour arrangements while in Playa del Carmen,...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 days ago via mobile

Kat and Rod, Thank you so much for such an adventurous day touring Coba and the Dos Ojos cenote! It was private, personalized based on what we wanted to do and the time we wanted to spend, and Kat was fantastic - she literally pulled...More

Thank Candida L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded yesterday

Dear Candie, Thank you so much for sharing your amazing review not only on TripAdvisor but also on Yelp! We loved the fact that you enjoyed your photo gift as much as you loved your Honeymoon Tour Experience! Thank you for letting us be part...More

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Reviewed 6 days ago

This is our third tour with Rod's company. This time we went to Chichen Itza, swimming in a beautiful cenote, and then a quick stop in Valladolid. Our guide, Tania, was incredibly knowledgeable, very good with our daughters, and incredibly accommodating. Chichen Itza is a...More

1  Thank TaraNicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 4 days ago

Dear TaraNicole C, Thank you once more for taking the time to review us on Tripadvisor! It's always a great pleasure to spend time with your lovely Family, we appreciate you very much. Thanks for inviting me over for breakfast the morning after your tour....More

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Reviewed 6 days ago

Our tour from start to finish was amazing. We felt really taken care of - there was drinks and snacks and cold towels waiting for us in the car. Our guide, Claire was terrific. She customized our tour for our 3 boys ages 8, 10...More

1  Thank perlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 4 days ago

Thank you for sharing this amazing review! We are glad to hear that you and your lovely Family had the best time of your entire vacation with us! We look forward to touring with you again in the near future! GRACIAS! Your Custom Tour Friends

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Reviewed 1 week ago

We did a private tour to Chichen Itza and Ek Balam and I can honestly say this was the best tour we have ever experienced. They really mean it when they say the tour is all about you! From the very first interaction during planning...More

2  Thank sbosern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 4 days ago

Wow! Thank you for taking the time to share this impressive review! We are very happy to hear this was the best tour you have ever experienced! Our main goal is to make The Custom Tour the best experience possible for you, our precious guests!...More

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Reviewed 1 week ago

There are some tour guides that are just too much, but then there are guides that have exactly the right balance. Kat was most definitely one of those rare tour guides, intuitive, helpful, and extremely professional. We were a group of 4 adults and 4...More

Thank Happyweather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear Happyweather, Thanks a lot for taking time to write this amazing review! We are glad to read that you loved your personal tour guide an our private tour services. We look forward to touring with your lovely Family in the near future! Thank you!...More

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Reviewed 1 week ago

Authentic Mexican lunch in a little village near the place we went canoeing and zip lining was superb! Our tour guide got us to the Tulum Mayan temples before all the other tours showed up so we were able to take some really great pictures!

Thank Shauna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear Shauna J, Thank you for your superb feedback! Glad you enjoyed your day with us and also loved your gift pictures! Come back soon! TCT Team

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Reviewed 1 week ago

We had the best day of our vacation on our tour with Beto and Pato. I hope Pato calls us to show him NYC. Every last detail or our tour was taken care of..i mean EVERY. My kids thanked me profusely afterwards for planning such...More

Thank ETBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear ETBrooklyn, Thank you for sharing the best day of your vacation with other fellow travelers! Beto and Pato also had a great time touring with you! We are also glad to hear that your lovely Family had a great day! The Rod Ratner bar...More

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Reviewed 2 weeks ago

My family of four did the Chichen Itza tour and had a great day. They have every detail planned perfectly, right down to cold towels when you get back in the van after touring the site. Kat, our guide, and Benjamin, our driver, were lovely....More

Thank wenigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear wenigo, Thank you for your positive feedback! We are glad to hear that you loved your photo gift as much as you loved Your Custom Tour Experience! The best Gift for us is a Guest that returns home entirely satisfied! Thank you for recommending...More

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Reviewed 2 weeks ago

I would highly recommend booking a tour with The Custom Tour. We had an absolute BLAST during our private "My Favorite Tour"! My family of six ( my husband and I and our kids ages 10, 12,15,16) loved every part of the day. Our guide,...More

Thank sarahanderson6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear sarahanderson6, Wow! Thank you so much for your AMAZING review! We are happy to hear that you and your lovely Family had a BLAST! Glad also to hear that you enjoyed your photo gift as much as you enjoyed Your Custom Tour Experience! The...More

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Ask a question
Questions & Answers
Jodie H
March 23, 2018|
AnswerShow all 2 answers
Response from Rod R | Property representative |
Hi Jodie! Thank you for your interest in The Custom Tour. This time we are unable to accommodate your last minute tour requests. We are fully booked already for tomorrow! Thank you for your understanding. We get booked up in... More
0
Votes
BonK27
November 14, 2016|
Answer
Response from Rod R | Property representative |
Hola! Our personal tour guides love to share their knowledge about the local flora and fauna, bird watching is also one of our favorite activities during most of your tours! Depending on your tour itinerary we could spot... More
2
Votes
mrsriley
May 13, 2016|
AnswerShow all 3 answers
Response from Rod R | Property representative |
Dear Nicola, Thank you for your interest in The Custom Tour Please learn more about our rates by visiting our website: rodratner dott com
0
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