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The Custom Tour by Rod Ratner

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Riviera Maya | Quinta Alegría Shopping Mall, Playa del Carmen 77710, Mexico
+52 1 984 876 0000
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Review Highlights
Best Experience in Mexico by far

Whaleshark-Snorkeling in México Previous the tour I did a lot of research and compared this tour to... read more

Reviewed 4 days ago
Felix1101993
,
Berlin, Germany
via mobile
Tulum and Coba Custom Tour

We have been on 2 tours and loved it both times. We have done the retreats booked at the resort... read more

Reviewed 1 week ago
Jason A
via mobile
Read all 377 reviews
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Let us design a Private Custom Tour for You, find us @ TheCustomTour.com Your Personal Tour Guide will stay away from the big parks and crowds always aiming for FUN, SAFETY & COMFORT. We are passionate about nature and love to spend our days snorkeling the Cenotes & Zip-lining... Mayan Ruins are also Fun! We will share with you our local knowledge about this land of The Maya & some great Food as well!
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Travelers talk about
“mayan village” (103 reviews)
“cliff jumping” (26 reviews)
“beat the crowds” (21 reviews)
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Hours
Hours Today: 12:00 AM - 11:59 PM
Suggested Duration: More than 3 hours
LOCATION
Riviera Maya | Quinta Alegría Shopping Mall, Playa del Carmen 77710, Mexico
CONTACT
Website
+52 1 984 876 0000
Write a ReviewReviews (377)
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All reviews
"mayan village"
in 103 reviews
"cliff jumping"
in 26 reviews
"beat the crowds"
in 21 reviews
"zip lining"
in 53 reviews
"mayan guide"
in 9 reviews
"awesome photos"
in 5 reviews
"own pace"
in 14 reviews
"took pictures"
in 15 reviews
"safe driver"
in 5 reviews
"avoid the crowds"
in 7 reviews
"open air cenote"
in 4 reviews
"authentic mexican lunch"
in 7 reviews
"whale sharks"
in 14 reviews
"great communication"
in 4 reviews
"private van"
in 5 reviews
"cenote swim"
in 10 reviews
"personal guide"
in 5 reviews
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1 - 10 of 368 reviews

Reviewed 4 days ago via mobile

Whaleshark-Snorkeling in México Previous the tour I did a lot of research and compared this tour to others. A friend of us made a similar tour with one of the biggest companies providing these tours the day before. So at the end we had a...More

1  Thank Felix1101993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

We have been on 2 tours and loved it both times. We have done the retreats booked at the resort, but this by far is the way to go. Rod and Cat do an amazing job. Can't wait to do it again!!! Don't waste your...More

Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

This is the only way to do an excursion in the area! Rod, Kat and Benjamin all went out of their way to make sure our experience was great! Our whole group had a great time in Tulum and the cenotes. Then when I misplaced...More

Thank Alyssa0918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 1 week ago

I cannot say enough good things about The Custom Tour by Rod Ratner. Beginning with my first e-mail to Rod, every interaction was prompt, professional and helpful. Every question was answered and all my concerns were addressed. One member of our party had anxieties that...More

Thank Lenora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

This is the way to tour Mexico! Yes, it’s a little pricey, but you are definitely going to be happy you booked with Rod Ratner tours. Pickup for our Chichen Itza tour and Cenote swim was early, but on time and it allowed us to...More

Thank ellieirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear ellieirish, Thank you so much for sharing your valuable feed back with other fellow travelers, we are really happy to hear that you had a great time touring Chichen Itza with our team of experts! We appreciate your kind words and your 5 star...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Party of 13 ( Wilson and Stuckart clan) traveling to Barcelo Maya to celebrate our oldest sons graduation and was looking for a custom tour company to help with a itenary to fit all13 of us. We were looking for a Chichen Itza tour /...More

Thank Birddog06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear Birddog06, Thank you so much for taking the time to write this detailed review! We truly appreciate your Excellent feedback! We had a great time touring with you and your lovely Family! We are so glad to hear that you loved your pictures and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

My husband and I are in Mexico celebrating our 10 year anniversary. We knew we wanted to do an excursion but were a bit skeptical to take a private tour. We went off a recommendation from a friend and read a lot of the reviews....More

Thank mrsprisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, General Manager at The Custom Tour by Rod Ratner, responded to this reviewResponded 2 weeks ago

Dear mrsprisco, Thank you so much for taking the time to post this wonderful review full of stars! We are glad to hear that we were able to make your first trip to Mexico so memorable! Thank you for recommending us so highly! Happy 10...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Took the Mayan village/cenotes tour with my four teenagers. Having a private van was great; guide made us feel informed, well-taken-care-of, and they even planned a special surprise for three of the kids, who were having their birthday. Great mix of relaxing and adventure.

Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, General Manager at The Custom Tour by Rod Ratner, responded to this reviewResponded 2 weeks ago

Dear Mary V, It was a great honor! We had so much fun with your lovely Family. Thank you so much for your 5 star review! Come back soon, Your Custom Tour Friends

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

All of the amazing reviews on here ARE NOT KIDDING! I did a lot of research, and I could not be any more pleased with my whale shark tour from Rod Ratner. My sister, brother-in-law, and I (ages 36-45) were taken on the adventure of...More

Thank Alissa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, General Manager at The Custom Tour by Rod Ratner, responded to this reviewResponded 2 weeks ago

Dear Alissa E, Thank you so much for taking the time to share this detailed review with other fellow travelers. We are glad to hear that you had a great time on your Private Whale Shark Safari. We look forward to touring with you in...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Chichen Itza private tour with lunch and Cenote swim! Beautiful experience with amazing tour guide and a driver. Private experience, no rush, no crowds, delicious food and a pleasant surprise with professional photos.

Thank Dita F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, General Manager at The Custom Tour by Rod Ratner, responded to this reviewResponded 2 weeks ago

Dear Dita F, Thank you for taking the time to share your Private Chichen Itza Tour Experience on TripAdvisor. We look forward to sharing more beautiful experiences with you in the future. TCT Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Violeta G
27 June 2018|
Answer
Response from Rod R | Property representative |
To All Tripadvisor Guests: Please GOOGLE us: "THE CUSTOM TOUR BY ROD RATNER" Fill out the contact form on our website and we will get back to you ASAP. PS: Tripadvisor is HIDING websites on purpose so clients are... More
0
Votes
Alice L
18 June 2018|
Answer
Response from Rod R | Property representative |
Hello! Thanks for your interest in The Custom Tour! Unfortunately that cenote will get super crowded with the crowds from the cruise ships! We have better locations for our Underground Cenote experience! Please check out... More
1
Vote
Jodie H
23 March 2018|
AnswerShow all 2 answers
Response from Rod R | Property representative |
Hi Jodie! Thank you for your interest in The Custom Tour. This time we are unable to accommodate your last minute tour requests. We are fully booked already for tomorrow! Thank you for your understanding. We get booked up in... More
0
Votes