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  • Excellent50%
  • Very good33%
  • Average11%
  • Poor2%
  • Terrible4%
Travelers talk about
“ultramar ferry”(102 reviews)
“isla mujeres”(98 reviews)
“ferry service”(34 reviews)
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Ferry Dock, Playa del Carmen 77717, Mexico
+52 998 881 5890
Top Selling Tours & Activities in and around Playa del Carmen
Reviews (1,900)
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All reviews ultramar ferry isla mujeres ferry service top deck ultra mar great ferry round trip tickets return ticket nice ride visit cozumel every hour on the hour smooth ride ticket booth always on time buy tickets hotel zone sea sickness
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1 - 10 of 1,005 reviews
Reviewed 1 week ago

We had booked a tour in Cozumel which included the ferry. We were pleasantly surprised by the whole experience. The staff were amazing. They get you on and off with ease. The highlight of it was the entertainment I danced for the entire ride from...More

Thank BermudianFlavor
Reviewed 2 weeks ago via mobile

Well, the ferry does its job... it gets you to where you need to go. But the crew members are just awful.. so mean towards customers for really no reason. I’ve been using the ferry for years but for the last 2 years the employees...More

Thank ChrisH8821
UltramarFerry, E-business at UltramarFerry, responded to this reviewResponded 6 days ago

We regret the experience you had with us. We would like to be able to follow up on your case, for which we ask you to support us to send your complaint to our customer service email: servicioalcliente@ultramarferry.com so that our customer service staff can...More

Reviewed 2 weeks ago

Excellent evening route. They have live music on the Playa Torgugas route as well as the Puerto Juarez route to Isla Mujeres. It was quick and very cozy.

Thank vanambui
Reviewed 2 weeks ago via mobile

Beautiful ferry. Very clean. Easy ride there and back. Will use again! Purchased tickets right by taxi drop off in Playa Del Carmen. Don't pass this up. Easiest place to buy. Look for the Ultramar Logo.

Thank Ashlee B
Reviewed 3 weeks ago

Took the ferry from Play del Carmen to Cozumel. Very un-eventful, which is good. They have 2 new ferry's since we last visited in February. The new ones are quite a bit nicer and ride smoother. Spend the extra money for First Class! Accommodations are...More

Thank JandD93
Reviewed 3 weeks ago via mobile

We took ultramar twice, once Cancun-Isla Mujeres and once Playa-Cozumel. Not much to say about Cancun-Isla but on our way to Cozumel we were charged extra for first class tickets that were not checked at all (nothing special about them) and an over priced old...More

Thank Yorai D
Reviewed 3 weeks ago

very smooth profession experienced excurtion. alot of diffrent vendors everywhere choose your own first class is best

Thank pspn158
Reviewed 3 weeks ago via mobile

Another surprise from what we call now Scamcun.... We bought a VIP ferry service, that promised exclusive area and other things. Well not all ferries have this area and it was something that was not explained to us when they saw our VIP boarding pass....More

Thank Cynthia M
Reviewed 3 weeks ago

Dont combine shuttle and ferry from Playa del Carmen.It takes too long and drivers are crazy and unkind. They are going around to take more people and it lasts too long.

Thank Maja M
Reviewed 3 weeks ago

Very smooth efficient service comfortable and they are a very frequent service the cost of a ticket is very reasonably priced

Thank Susan C
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Questions & Answers
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28 August 2018|
Response from Trek792275 | Reviewed this property |
You do not need to purchase a new ticket. You can take the next ferry.
Jennifer C
8 August 2018|
Response from Dennis F | Reviewed this property |
I only rode the ferry to isla de mujeres but I do know it also goes to Cozumel. It is a very spacious and comfortable ride.
3 March 2018|
AnswerShow all 2 answers
Response from MissRK77 | Reviewed this property |
about 35 minutes to 45 minutes