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Delphinus Riviera Maya

Features Animals
Chetumal Km. 282 | Carretera Federal Cancun, Playa del Carmen 77710, Mexico
+52 998 206 3311
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Review Highlights
Stupid price for photos

The experience was meh, it's what you expect, but the aftercare is APPALLING. I have emailed 3... read more

Reviewed 4 days ago
Dylan T
via mobile
Great time!

Our family enjoyed the tour. Trainer (Adan)was nice and knowledgeable. Felt a little rushed but... read more

Reviewed 2 weeks ago
sieren240
,
Springfield, Illinois
via mobile
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Overview
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Swimming with dolphins programs at Riviera Maya (Mayan Riviera). A dolphinarium surrounded by tropical nature for dolphin swim encounter
  • Excellent63%
  • Very good21%
  • Average9%
  • Poor3%
  • Terrible4%
Travelers talk about
Closed Now
Hours
Hours Today: 8:30 AM - 5:00 PM
LOCATION
Chetumal Km. 282 | Carretera Federal Cancun, Playa del Carmen 77710, Mexico
CONTACT
Website
+52 998 206 3311
Write a ReviewReviews (876)
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All reviews
"swim with dolphins"
in 57 reviews
"silver package"
in 29 reviews
"couples dream swim"
in 27 reviews
"amazing experience"
in 64 reviews
"once in a lifetime"
in 47 reviews
"couples experience"
in 7 reviews
"primax package"
in 7 reviews
"viewing area"
in 9 reviews
"dolphin experience"
in 29 reviews
"dolphin trainer"
in 11 reviews
"photo album"
in 7 reviews
"usb stick"
in 16 reviews
"dolphin push"
in 6 reviews
"photo prices"
in 10 reviews
"expensive photos"
in 7 reviews
"amazing creatures"
in 8 reviews
"single photo"
in 6 reviews
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1 - 10 of 594 reviews

Reviewed 4 days ago via mobile

The experience was meh, it's what you expect, but the aftercare is APPALLING. I have emailed 3 times with no response to try and get the photos. They also charge about $350 for your photos, which is a similar price to an all inclusive holiday....More

Thank Dylan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded yesterday

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Our family enjoyed the tour. Trainer (Adan)was nice and knowledgeable. Felt a little rushed but only did a 30 min experience so there you go. Pictures were ridiculously high. Overall good experience.More

Thank sieren240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded yesterday

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

A brilliant experience. The trainers are so friendly and you get to spend a lot of time with the dolphins in a wonderful atmosphere. I really wish I could give 5 stars but the prices for photos are inexcusable. To get a USB and photo...More

2  Thank itshats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 2 weeks ago

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed 4 weeks ago via mobile

Yes we had a really good time but felt like a little bit rushed , a bit like a conveyer belt of tours. The dolphins seemed looked after and happy. Not a bad price for this type of activity compared to other places in other...More

Thank colgoodwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I went today great experience I was with a family with a 3 yr old and Louisa was so good with him. I would've liked to hv had pic but tbh they were sooo expensive 40 dollars ridiculous I have to remember how much I...More

Thank HeidiHalstead_Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Well what can I say it was a life long dream to swim with these magnificent creatures, it's definitely a must, they are well cared for and so friendlyMore

1  Thank Tracy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My wife has always wanted to swim with dolphins, for our honeymoon here in Mexico I made that dream come true thanks to Delphinus. They were so nice and helpful, as my wife can’t actually swim! But they made her feel safe and ensured she...More

Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Visited here yesterday, and despite the weather, the dolphins certainly made the day better. Trainer we had Jesus was brilliant, very friendly and helpful. Dolphins were brilliant in what they do. One of the best experiences we've ever done and can definitely recommend this to...More

Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 June 2018 via mobile

I booked myself and my 8 year old in for the standard experience, when we got to xcaret they recommended we upgraded which I did appreciate in the end despite it being a lot of money. We were in a group of just 4, we...More

1  Thank Gemsxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 5 June 2018

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 May 2018 via mobile

This was one of those things I wasn’t sure if I wanted to do or not as I didn’t want to witness or finance any animal exploitation. However, this was clearly not a worry as the dolphins were well looked after and the habitat was...More

Thank CHoneychurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarpaz2017, Gerente at Delphinus Riviera Maya, responded to this reviewResponded 2 June 2018

Dear Traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Jamie E
24 January 2018|
AnswerShow all 4 answers
Response from Paul W | Reviewed this property |
They’ll love it. As long as they can swim
0
Votes
sheeri2017
25 December 2017|
AnswerShow all 4 answers
Response from fiveinourfamily2010 | Reviewed this property |
We paid 6,000 Mexican peso for a disc with about 60 photos. They wanted 7,500 but I said that was all the money I had with me. They said no at first but as I started to walk away they came back and said they would accept the... More
1
Vote
Robiinn
5 November 2017|
Answer
Response from Paul W | Reviewed this property |
Not sure as never ordered on line, contact them again.
0
Votes