We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

One Top Trip

Features Animals
Cozumel, Mexico
Save
Review Highlights
Disappointing

While Tita tried hard to make amends, and we were given a 75% reimbursement, it was a wholly... read more

Reviewed August 31, 2017
Mark G
Best experience in Cozumel!!!

We just had an incredible experience. Since the booking of the Trip Tita Aranda made sure I had... read more

Reviewed August 18, 2017
4guystoparis
via mobile
Read all 32 reviews
Get 10% off your next tour or activity booking.Valid for new TripAdvisor sign-ups only.
Join TripAdvisor
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
ONE TOP TRIP IS MANAGE FROM A NATIVE FAMILY OF COZUMEL WITH MORE THAN 15 YEARS OF EXPERIENCE MAKING SNORKEL TOURS, JEEPS TOURS, FISHING, AND MORE. WE LOVE OUR JOB, SO WE WILL DO YOUR TRIP THE BEST EXPERIENCE YOU CAN HAVE. YOU ARE NOW IN ONE OF THE MOST WONDERFUL PLACES IN THE WORLD SO DON´T BE AFRAID OF GET WONDER WITH EVERY PART OF IT ARE YOU READY FOR AN ADVENTURE?
  • Excellent64%
  • Very good6%
  • Average6%
  • Poor3%
  • Terrible21%
Travelers talk about
“captain luis” (2 reviews)
“el cielo” (3 reviews)
Suggested Duration: More than 3 hours
LOCATION
Cozumel, Mexico
Write a ReviewReviews (32)
Traveler rating
Traveler type
Time of year
Language
All reviews
"captain luis"
in 2 reviews
"snorkel equipment"
in 2 reviews
"el cielo"
in 3 reviews
"palancar"
in 2 reviews
"boat"
in 3 reviews
Filter

1 - 10 of 13 reviews

Reviewed August 31, 2017

While Tita tried hard to make amends, and we were given a 75% reimbursement, it was a wholly disappointing experience leading up to actually getting to the boat. I am going to demand a 100% reimbursement. The liason, Carla, that was to meet us in...More

1  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2017 via mobile

We just had an incredible experience. Since the booking of the Trip Tita Aranda made sure I had all the info needed. She was super helpful recommending places to eat and do in Cozumel (besides the tour). The yacht we got was incredible and the...More

Thank 4guystoparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2017 via mobile

Best Day with Captain Luis /bartender /chef / cool dude He made the Luxury private trip Fun Loved the stop at Palancar and El Cielo was spectacular Highly recommend it And dont waste your money on the multiple crowded trips This is actually very reasonable...More

Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed July 8, 2017

We did snorkeling at El Cielo and Palancar Reef. It was all very good, we were guided by "Shrek and the Donkey" (laughs) and they were nice and attentive. They served very good snacks as well.

2  Thank barbarasivori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2017 via mobile

I scheduled a snorkeling trip for my wife and I while in Cozumel. I paid in advance but the trip was aborted due to inclimate weather. They said that our payment would be refunded but so far it that has not been the case. I...More

Thank DrGary105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2017 via mobile

Very decent company. Good communication and awesome prices. We had a blast snorkeling in Cozumel. The team was great and well organized.

Thank Hillary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2017

We only had one day to spend in Cozumel.....There were hiccups with other tour members that were supposed to be on our boat.....They took us out anyway with only 4 people total.....we snorkeled 4 different sites and they got us back to our cruise ship...More

Thank love2trvl92649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2017

We booked them for a private snorkeling tour for 13 people. After having difficulty finding them off the ship (mainly my fault, lack of understanding), We took a short walk to the hotel lobby (that is on the web site). A Nice boat pulled up...More

1  Thank tracie083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2016 via mobile

W reserved with this tour company a month before our cruise, Confirmation was received and even an email before our trip. When arrived to port we followed the directions given in the confirmation email which stated to meet at the hotel La Ceiba store. We...More

4  Thank zaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
One T, Propietario at One Top Trip, responded to this reviewResponded June 15, 2016

dear zaney ...we are very sorry for this bad experience at onetoptrip. it is actaully the fist time that we have this kind of problem. my personal staff report to me that they where waiting at the lobby of the hotel for almost an hour....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
12
Reviewed January 21, 2016 via mobile

Great experience!!! beautiful places to visit without tourists!!! new places to explore specially for family !! our teenagers enjoyed it a lot!!! it nice to visit Cozumel and discover places I will never imagine you'll able to visit.. friendly people snda lot of fun!!!

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nearby
Nearby HotelsSee all 52 hotels in Cozumel
Bazar Colonial Hotel
8 reviews
.94 km away
Casita de Maya
356 reviews
1.07 km away
Suites Colonial
145 reviews
1.33 km away
Hotel La Casona Real
159 reviews
1.34 km away
Nearby Restaurants
Pescaderia San Carlos
386 reviews
.87 km away
El Moro
950 reviews
.20 km away
Casa Mission
1,816 reviews
.74 km away
La Perlita
633 reviews
.55 km away
Nearby Attractions
Playa Chen Rio
409 reviews
.70 km away
Puerta Maya
89 reviews
.68 km away
Blue Project
407 reviews
.68 km away
Dive Bros
169 reviews
.71 km away
Questions & Answers
Get quick answers from One Top Trip staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit