Milano Diamond Gallery
Milano Diamond Gallery
5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
About
Your gateway to the world of fine jewelry is right here in Cozumel. You will find the best possible prices on diamonds and the richest most vibrant color of gemstones from around the world and luxurious designers such as Le Vian Chocolate Diamonds, Mark Henry Alexandrite Jewelry, Korite Ammolite, Glow of the Caribbean, Alex&Ani, Kabana Jewelry and Citizen, Shinola&Maurice Lacroix watches at our beautiful waterfront store.
Duration: 1-2 hours
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  • Barbra C
    1 contribution
    5.0 of 5 bubbles
    Milano Diamond Gallery Review
    I was looking for a new ring setting for my diamond. My husband and I have purchased jewelry at Milano’s before and, were very pleased with the pieces. We felt the prices were fair. Tausif and ILiyana spent a lot of time helping me find just the right setting, they were very patient and had a lot of good ideas. We found a setting that worked well with my diamond. Thank you Tausif and ILiyana!
    Visited December 2023
    Traveled as a couple
    Written December 11, 2023
  • _amymajn
    Louisiana6 contributions
    5.0 of 5 bubbles
    Timeless jewelry experience
    Deepak “Danny” and Zishaan were so knowledgeable about tanzanite - which was what we were interested in buying. They were very helpful, accommodating, and listened to exactly what we wanted. We left with a beautiful ring that is timeless. We highly recommend Milano Diamond Gallery Cozumel!
    Visited December 2023
    Traveled as a couple
    Written December 12, 2023
  • keithjmc
    Monee, Illinois24 contributions
    5.0 of 5 bubbles
    Beautiful Jewelry in Cozumel
    Beautiful jewelry located right off the main street and the ocean. There are great pieces here that I haven't seen elsewhere. Within walking distance of the ferry. Danny has been fantastic helping me for many years now.
    Visited December 2023
    Traveled as a couple
    Written December 20, 2023
  • ChiGirl_1Chicago
    Chicago, Illinois6 contributions
    5.0 of 5 bubbles
    Great service, quality, selection and prices
    If you are looking to purchase a special piece of jewelry you can not go wrong with Milano Diamond Gallery. The store manager, Ileana, and the sales associate, Santiago, were amazing. They were patient and informative without being pushy. They took their time to show my friend and I a bunch of pieces - all of which were beautiful and very high quality. We decided on diamond earrings and were given an amazing price. The earrings came with all the appropriate paperwork and certifications. WE also purchased a one of a kind bracelet made by an American artisan that holds sand from Cozumel - a great keepsake piece to remember our trip. As a very knowledgeable jewelry consumer, I would highly recommend Milano Diamond Gallery.
    Visited January 2024
    Traveled with friends
    Written January 23, 2024
  • Maria S
    1 contribution
    5.0 of 5 bubbles
    Milano Excellent Experience
    While on vacation in Cozumel, I went to Milano’s and was helped by Payal and Danny. They were very nice helpful and did not pressure me into making a purchase. I highly recommend if you go to Cozumel Milano Diamond Gallery for some fantastic jewelry and quality service.
    Visited January 2024
    Traveled with family
    Written February 7, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles130 reviews
Excellent
122
Very good
6
Average
1
Poor
0
Terrible
1

Clayton P
1 contribution
5.0 of 5 bubbles
Feb 2022
Deepak is first class. Many of these jewelry stores throughout the Caribbean and Mexico are similar with stock inventory to be sold. Deepak however helped me customize a piece so that it was tailored becoming an exceptional piece. Highly recommend if you are in Cozumel and purchasing a piece of jewelry is on the agenda, then Deepak at Milano is the person to see!
Written April 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Price, we are very glad to hear you received an excellent service, Thanks for your compliments, Deepak already know about it. Have a great day,
Written April 18, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tom D
1 contribution
5.0 of 5 bubbles
Feb 2020
Crystal was our sales agent and she was very helpful and not pushy to make a sale. We spent some time looking at many different bracelets to find the perfect one for our daughter. Crystal made the shopping experience nice because she was knowledgeable and listened to my wife's desires. We recommend shopping at Milano's and recommend Crystal as your sales rep. Thanks Crystal!
Written March 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thanks lot for your good review. We will make sure Crystal knows about it. Hope to see you back in Cozumel! Regards
Written March 25, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Wendy A
1 contribution
5.0 of 5 bubbles
Jan 2023
We visited MDG (Cozumel port) last week, working with Gricelda and Sunny. Initially, I fell in love with 3 dazzling pieces but felt the need to try on multiple other pieces just to make sure! They were sooo patient and offered recommendations as to which pieces looked best and were the best value...sometimes even suggesting lesser expensive pieces. We felt NO pressure to buy and enjoyed spending time with them. The pieces we purchased are truly unique, were an excellent value, and are absolutely STUNNING!
Written January 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best review! We appreciate it! Kind regards
Written September 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

William P
6 contributions
5.0 of 5 bubbles
Mar 2023
We went to Milano Gallery in the Port of Cozumel. We were just tourists browsing every store in the port from t-shirts, to jewelry. We had been in all of the jewelry stores and it had consumed so much of our time because of the high pressure sales. They did not allow us to "just look" and they did not hear us when we said no or that we didn't like it. Then, we came to Milano Diamond Gallery. We were greeted by Marisela. She asked what we were looking for and we explained we were "just looking." She smiled and welcomed us in. NO PRESSURE!!! She was the kindest lady. We found two pieces that we fell in love with and Marisela got Sonny involved for pricing negotiation. Sonny was kind, we felt he was honest, soft spoken and NO PRESSURE!! They accommodated in sizing within the hour, a fair price and we felt we left at friends. We got to know Marisela as she shared stories and pictures of her family as we shared our story while we waited for the sizing. This was one of the BEST jewelry shopping experiences we have had!! We will go back to them the next time we are in Cozumel!!!
Written March 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking your time for this excellent review. We loved it! Hope to see you back soon. Kind regards!
Written September 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paula G
1 contribution
5.0 of 5 bubbles
Jun 2021 • Solo
I cannot say enough about this store, the staff and Herbey. I have purchased both times I have visited as well as Herbey helped me special order a piece from New York. They truly treat you like family and I look forward to adding multiple pieces to my Alexandrite collection with Herbey by my side helping me make the best selection.
Written August 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for good words, Herbey will know know about it! Regards
Written August 26, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ChiGirl_1Chicago
Chicago, IL6 contributions
5.0 of 5 bubbles
Jan 2024 • Friends
If you are looking to purchase a special piece of jewelry you can not go wrong with Milano Diamond Gallery. The store manager, Ileana, and the sales associate, Santiago, were amazing. They were patient and informative without being pushy. They took their time to show my friend and I a bunch of pieces - all of which were beautiful and very high quality. We decided on diamond earrings and were given an amazing price. The earrings came with all the appropriate paperwork and certifications. WE also purchased a one of a kind bracelet made by an American artisan that holds sand from Cozumel - a great keepsake piece to remember our trip. As a very knowledgeable jewelry consumer, I would highly recommend Milano Diamond Gallery.
Written January 23, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Turtleta2
Cozumel, Mexico260 contributions
5.0 of 5 bubbles
Jan 2022 • Solo
Payal and Hemant were excellent from start to finish. I returned twice more buying pieces both times. They searched out and sourced pieces they thought I would be interested in from their other stores to have when I returned. I was impressed with their vast knowledge of the various pieces. They were professional throughout and not pushy or forceful. They had a pair of earring I said I liked but wanted as leverback and sent them to their jewelry to have changed. I’m originally from Canada and that kind of custom work would have taken weeks! They had it ready 2 days later. They also put in a diamond that had fallen out of my husbands ring. The workmanship was top notch. The store was beautiful and fully stocked. They have so many beautiful and unique pieces. The two worked in unison, picking out pieces they thought I may be interested in. I was very impressed. I’ve bought jewelry back in Canada and never had this type of service or knowledge.
Written January 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrs. McCracken, hoping to see you back again in our store soon! Thanks a lot for all your nice words!
Written February 23, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jo M
Caledonia, Canada15 contributions
4.0 of 5 bubbles
Dec 2019
I purchased an expensive "Levian" ring in Cozumel Mexico while on a cruise the beginning of December (2019). I had the ring rhodium dipped as I prefer to wear white gold and it was originally rose gold. I also had them increase the shank to be wider. The sales clerk assured me the work would be done before my ship left in 5 hours. Long story short, the work was done but very poorly. I was very unhappy. My ring took on a blackish tone with substandard work done on the shank.
After communicating my concerns to the shopping host on the ship, I received an email from Ria at Milano when I returned home to Ontario. After a number of back and forth emails I was asked to ship the ring to the New York office, where they re-worked it and sent it back to me 5 weeks later.
Now it looks like the ring I thought I was buying.
Ria from Milano was both professional and understanding throughout this entire process and I'm happy and satisfied with the outcome.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jo M, firstly we are sorry you had the issue, however our Customer Service dept. is ready all the times to fix any kind of after sales problems. Kind regards and thanks for you comment. We hope to see you back.
Written February 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AvaJeanK
Thiensville18 contributions
5.0 of 5 bubbles
Jan 2023
On a recent trip to Cozumel we were fortunate to enter the Milano Diamond Gallery. Sunny and Mary were friendly, knowledgeable, and attentive. They helped us to select an item that they did not have in the store but was exactly what we were looking for. The item was shipped and Sunny emailed several times to follow up on its arrival. It arrived very quickly (about a week) and we were thrilled with the quality.

We highly recommend Milano Diamond Gallery for any jewelry needs!
Written January 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the recommendation, we will keep working hard, kind regards!
Written September 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Melissa R
North Augusta, SC6 contributions
5.0 of 5 bubbles
Sep 2020 • Couples
We visited the diamond gallery on our cruise. I was trying to find alexandrine for my husband and Herbey went out of his way to help me find something in my price range that my husband would like. The entire staff treated us very well. Can’t wait to go back!! Thanks again for your wonder help Herbey!
Written August 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Melissa, we appreciate your good review, Herbey is looking forward to seeing you back soon!
Written August 6, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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