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Open Now: 12:00 AM - 11:59 PM
Open today: 12:00 AM - 11:59 PM
Review Highlights
Airport transfer and tour

We used Amstar for our airport transfer in Cancun. There was some confusion at the airport taking... read more

Reviewed 15 June 2015
Amarillo, Texas, United States
via mobile
We were pleased....

I am writing this review b/c I was just sent an email asking for it, so I admit I may be a bit... read more

Reviewed 11 June 2015
linda m
Nashville, Tennessee
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  • Very good14%
  • Average6%
  • Poor4%
  • Terrible10%
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Amstar DMC is a leading destination management company providing services to individuals, travel agencies, tour operators, corporations and meeting planners. With a track record of 28 years delivering exceptional experiences, Amstar serves in some...more
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Hours Today: 12:00 AM - 11:59 PM
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Suggested duration: < 1 hour
Cancun 77508, Mexico
+52 800 895 3000
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Reviewed 15 June 2015 via mobile

We used Amstar for our airport transfer in Cancun. There was some confusion at the airport taking us to the hotel but they were prompt in finding a solution to getting us on our way. Gloria at the hotel was amazing and super sweet. She...More

Thank isajessi
Reviewed 11 June 2015

I am writing this review b/c I was just sent an email asking for it, so I admit I may be a bit vague in what I write. I will just say that we were traveling with our two adult children and their spouses right...More

Thank linda m
Reviewed 11 June 2015

Our transportation from the airport to our hotel was perfect. Because of the great experience we did not think to question our return trip. The driver took us to the wrong terminal. He was long gone when we realized we couldn't find our airline. There...More

1  Thank lljpac
Alexander J, Manager at Amstar, responded to this reviewResponded 12 June 2015

Dear lljpac, thank you for taking the time sharing your review with us on TripAdvisor. We are sorry to hear that you have been dropped of at the wrong terminal. Please accept our apologies and be aware that these cases are the rare exception rather...More

Reviewed 11 June 2015

Landed in Cancun. Me and my wife got our luggage walked out the door and there was our van and took us to our resort, and on the day we left there was another one to take us back to the airport.

Thank 59Pete2013
Reviewed 11 June 2015

After more then 5 years of traveling to Mexico and still in Love with the Country....I never thought of writing a review on one of the key players to every exciting vacation. AMSTAR TRANSFER is the way to go....every single transfer made our trip even...More

Thank helenelegaultcote
Alexander J, Manager at Amstar, responded to this reviewResponded 12 June 2015

Dear helenelegaultcote, thank you for taking the time sharing your Amstar experience with us on TripAdvisor. We appreciate your kind words about our services and are glad to have you as a loyal customer. We are looking forward having you soon in any of our...More

Reviewed 10 June 2015

When we arrived at the Cancun Airport in Jan 2016 we had to find the Amstar rep and ask where the SUV was. Cancun Airport is very busy and he advised it would be just a few minutes. We watched people come and go with...More

Thank Carolyn D
Reviewed 10 June 2015

We booked private transportation from Cancun airport to our resort. Waited maybe 10 minutes for our Escalade to arrive on pickup, but was 5 mins early for our trip back at 5 am. Felt comfortable and safe.

Thank OhioTraveler444
Reviewed 10 June 2015 via mobile

My wife and I stayed at the Valentin Imperial Maya Resort. We dealt with 2 out of 3 of the Amstar representatives at our hotel, Angel and Daniel. They were amazing! My wife lost her cell phone at a cenote we stopped at on our...More

Thank mdinnius
Reviewed 10 June 2015

Recently reserved Amstar for transportation to and from the airport to take us Belmond Maroma Resort in Cancun. Our driver from the airport did not know where our resort was and kept trying to take us to Maroma Secrets. We had to give him the...More

Thank Vicki C
Reviewed 7 June 2015

My husband and I booked the AM Star Deluxe airport transfer service to go from the airport in Cancun to our hotel. It was well worth the premium price paid. The SUV used to pick us up from the airport and pick us up from...More

1  Thank Kristin L
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Questions & Answers
Ask a question
21 September 2018|
AnswerShow all 2 answers
Response from Chris P | Reviewed this property |
If you were going directly there then it is 30-40 minutes. On a shared ride though it can take up to 2 hours depending on how many stops they have to make.
30 July 2018|
AnswerShow all 2 answers
Response from Pam A | Property representative |
Hi Kikiloves, It depends if your transfer is private or shared. Please share with us your booking reference code and lead passenger's name to our enquiries email so we can further assist you. Kind regards
26 June 2018|
AnswerShow all 9 answers
Response from Pam A | Property representative |
Hi Sami! Private means we will be waiting for you at the airport with a personal meet and greet, take you directly to your vehicle and from there, directly to your hotel, no other stops. Be sure to look for us... More