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Review Highlights
seemless transition

We got off the plane and these guys were right there waiting and ready to take us to our hotel... read more

Reviewed yesterday
jvw80
,
Spirit Lake, Iowa
Airport transfer

I have used Amstar many times while in Cancun and they are always on time and take great care in... read more

Reviewed 6 days ago
Chris112233
,
Sharon, Pennsylvania
via mobile
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Amstar DMC is a leading destination management company providing services to individuals, travel agencies, tour operators, corporations and meeting planners. With a track record of 28 years delivering exceptional experiences, Amstar serves in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica and Hawaii. From handpicked destination experiences to private VIP itineraries, plus a wide range of transportation options, we deliver the kind of experiences and service you and your clients need, stress-free. Our difference comes from our world-class service, delivered by a team of travel experts with a deep-rooted passion for travel and customer service.
  • Excellent70%
  • Very good14%
  • Average5%
  • Poor3%
  • Terrible8%
Travelers talk about
“apple vacations” (25 reviews)
“blue shirts” (13 reviews)
“flowered shirts” (10 reviews)
Open Now
Hours
Hours Today: 12:00 AM - 11:59 PM
Suggested Duration: < 1 hour
LOCATION
Av Palenque SM 29 MZ 5 L 1-4, Cancun 77508, Mexico

Similar Things to Do in Cancun

Write a ReviewReviews (1,023)
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"apple vacations"
in 25 reviews
"blue shirts"
in 13 reviews
"flowered shirts"
in 10 reviews
"great service"
in 83 reviews
"cheap caribbean"
in 11 reviews
"secrets the vine"
in 12 reviews
"private transfer"
in 35 reviews
"book excursions"
in 11 reviews
"cancun airport"
in 49 reviews
"great transportation"
in 13 reviews
"always on time"
in 26 reviews
"shuttle service"
in 17 reviews
"great company"
in 14 reviews
"no issues"
in 11 reviews
"these guys"
in 11 reviews
"playa del carmen"
in 12 reviews
"resort"
in 197 reviews
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1 - 10 of 975 reviews

Reviewed yesterday

We got off the plane and these guys were right there waiting and ready to take us to our hotel, very easy process

Thank jvw80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile

I have used Amstar many times while in Cancun and they are always on time and take great care in making you ride comfortable and entertaining! I would highly you booking your transportation needs with them!!!More

Thank Chris112233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hi Chris! Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun-Riviera Maya! We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you again and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

Their representatives are pushy about trying to get you to purchase excursions. Then they refused to schedule our return shuttle to the airport at our requested time. We wanted 9am and they scheduled us for 1005. Then they were late and took forever to load...More

Thank Nancy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hello Nancy, I am sorry to read this; Amstar DMC strives to offer World-Class Customer Service and I apologize if in this occasion your expectations were not met. Departure times vary due to several factors that we've learned in more than 25 years of service....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed 1 week ago

Would highly recommend them for Private Airport transfers from our positive experience. Drivers were punctual and safe and vehicles were clean, comfortable and wonderfully air conditioned again the heat :-) Drivers were also very pleasant.More

Thank Pavel and Sohan... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hi Pavel and Sohan... K Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun-Riviera Maya! We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

Purchased round trip private transportation for family of 8. At airport they stated only 4. Showed my receipt for 8 and they eventually let us go. At hotel talked with rep stated we are all set for 8 people in return. Not the case for...More

Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Hello Dave S I am sorry to read this; Amstar DMC strives to offer World-Class Customer Service and I apologize if in this occasion your expectations were not met. We would like to assist you further and look into what happened. These issues are very...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

Amstar provided our transportation from the Cancun airport to Secrets Maroma, south of Cancun. At the airport they were super easy to find, with flowered blue shirts making them very distinctive. Transportation to and from was quick, polite and professional. In addition, at our resort...More

Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Hi Chris K Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun-Riviera Maya! We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you. We'll...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

I was so unhappy with Amstar and I would avoid them at all costs. They made me wait forever for the airport and was poorly operated. I wasted so much time, when all I wanted was to go to my hotel and settle down and...More

Thank demarest777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Hello demarest777 I am sorry to read this; Amstar DMC strives to offer World-Class Customer Service and I apologize if in this occasion your expectations were not met. We would like to assist you further and look into what happened. These issues are very important...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Used Amstar for airport to GR Solaris and a day trip to Tulum. Great service, reliable and professional. Reasonable rates.More

Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Hi Brian W Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun-Riviera Maya! We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you. Thank...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Very nice vehicle and driver. Picked us up right on time, got us there safely and promptly. They also offer excursions and that was great too. I highly recommend Amstar.More

Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Hi Rick L Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun-Riviera Maya! We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you. Thank...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We booked our trip through CheapCaribbean and they offered transport through Amstar. I am glad we chose them. They were great! On time every time we needed them, Very Friendly, And even booked a couple of excursions through them at the resort and they went...More

Thank gmjustin3115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Hi gmjustin3115 Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun-Riviera Maya! We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you. Thank you...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
jachamberl
May 5, 2017|
AnswerShow all 3 answers
Response from Pam A | Property representative |
Please send Amstar DMC a message through our Social Networks so you can be assisted further. As this is not a platform that allows me to freely ask for your name and contact information to help you with this. Thank you and I... More
0
Votes
Heidi P
April 21, 2017|
AnswerShow all 3 answers
Response from Pam A | Property representative |
Hello Heidi, it depends on the destination of the people sharing the airport shuttle with you. Non-stop, depending on traffic, it would take you about 1 hour and 30 minutes. Regards
1
Vote
LifeisFunToday
March 10, 2017|
Answer
Response from Pam A | Property representative |
Hello, the price really depends on the type of transfer required; if you visit the Amstar's site you will get a more detailed description on the types of airport transfer available (shuttle, private, deluxe private) and the... More
-1
Votes