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Amstar

Open Now: 12:00 AM - 11:59 PM
Open today: 12:00 AM - 11:59 PM
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Review Highlights
customer service from Mr. Dilber at Platinum Yucatan Princess

I recently traveled to Cancun,MX, and I stayed at the Platinum Yucatan Princess Hotel. I used this... read more

Reviewed 1 week ago
Curiosity752993
Book with Cheapcaribbean and Amstar transport

On time . Easy to contact. Professional. Easy to spot at airport and an agent is present at hotel... read more

Reviewed yesterday
Peter U
Read all 1,165 reviews
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  • Excellent66%
  • Very good14%
  • Average6%
  • Poor4%
  • Terrible10%
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About
Amstar DMC is a leading destination management company providing services to individuals, travel agencies, tour operators, corporations and meeting planners. With a track record of 28 years delivering exceptional experiences, Amstar serves in some...more
Open Now
Hours Today: 12:00 AM - 11:59 PM
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Suggested duration: < 1 hour
Contact
Cancun 77508, Mexico
Website
+52 800 895 3000
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1 - 10 of 1,112 reviews
Reviewed yesterday

On time . Easy to contact. Professional. Easy to spot at airport and an agent is present at hotel most of the time.

Thank Peter U
Reviewed 3 days ago

We booked Amstar private transportation through CheapCarribbean.com and had excellent service. The van was very clean and our drivers were very friendly and professional, especially Ivan Miranda!! An added bonus is free wifi in the van!

Thank aliciaa39
Reviewed 5 days ago

Used Amstar for private transfers from Cancun Airport to Now Sapphire hotel and return. Also booked two excursions. All in all excellent service and reasonably priced. Would highly recommend them to future travellers. we will definitely use them again on our next visit.More

Thank Mark T
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hello Mark Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun! We're so happy to read you enjoyed your trip and we greatly appreciate it you sharing your vacation experience. We look forward to welcoming you again...More

Reviewed 6 days ago via mobile

Booked Amstar for our transportation to and from hotel. We pay for the transportation and are expected to come back to the transportation desk at the hotel to confirm our transportation back to the airport- even though we already booked. Then the representative was rude...More

Thank burnsbg
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hello burnsbg, I am sorry to read this; Amstar DMC strives to offer World-Class Customer Service and I apologize if on this occasion your expectations were not met. The reason we asked our guests to confirm their return transfer with us is in case there...More

Reviewed 1 week ago

We used Amstar for our transportation from Cancun airport to and from Paradisus in Playa del Carmen and for our excursions. They were consistently reliable and on time. First rate in every respect. We went on an excursion to Tulum and the tour guide, Jacob...More

Thank grg00d
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hello grg00d, Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun. It is our absolute pleasure to provide you with a friendly, familiar face during your vacation. We are very happy to read you felt taken care...More

Reviewed 1 week ago via mobile

We stayed at RIU Cancun . Our rep was Nikolai. He was so Awesome. I went meet him in the theater to confirm my departure time for when I would be picked up for the airport. We began talking about a few things I wanted...More

Thank Corey V
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hello Corey V Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun! We're so happy to read you enjoyed your trip and we greatly appreciate it you sharing your vacation experience. We look forward to welcoming you...More

Reviewed 1 week ago

I recently traveled to Cancun,MX, and I stayed at the Platinum Yucatan Princess Hotel. I used this company for my round trip transportation base on the reviews, when I was reconfirming my return with Mr. Dilber at the hotel, He was very pushy offering packages...More

Thank Curiosity752993
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hello Curiosity752993, Thank you for sharing your experience with Amstar DMC in Cancun. We apologize if Mr. Dilber made you feel uncomfortable. Your representative at the hotel is there to provide you with all the information for you to not miss out on the great...More

Reviewed 1 week ago via mobile

We love using amstar for our traveling needs they our professional and efficient we can count on them on our trips.More

Thank SarahYoussef
Pam A, Manager at Amstar, responded to this reviewResponded 5 days ago

Hello Sarah Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun! We're so happy to read you enjoyed your trip and we greatly appreciate it you sharing your vacation experience. We look forward to welcoming you again...More

Reviewed 1 week ago via mobile

We had no issues getting out of Cancun airport, however the representative In sandos playacar was terrible. We checked in with me the day after like asked and he gave us a time (at no point did he say it was tentative). He then spent...More

Thank Marydeliaaa
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Marydeliaaa, I am sorry to read this; Amstar DMC strives to offer World-Class Customer Service and I apologize if on this occasion your expectations were not met. We would like to assist you further and look into what happened. If you would be so kind,...More

Reviewed 2 weeks ago via mobile

I would recommend to everyone you book Amstar with your trip for airport transfer. They are very punctual and efficient. We did the shared shuttle and were on a smaller shuttle going to the hotel and on a large coach bus going back to the...More

Thank Chris C
Pam A, Manager at Amstar, responded to this reviewResponded 1 week ago

Hello Chris C Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Cancun! We're so happy to read you enjoyed your trip and we greatly appreciate it you sharing your vacation experience. We look forward to welcoming you...More

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Questions & Answers
Ask a question
FinchFam4
21 September 2018|
Answer
Response from W R | Reviewed this property |
Transports usually drop off closest to furthest so it will depend on those arriving with you as to the duration of your transfer. We experienced construction on our inbound in July and much like home created a backup that... More
0
Votes
Kikilovestravel
30 July 2018|
AnswerShow all 2 answers
Response from Pam A | Property representative |
Hi Kikiloves, It depends if your transfer is private or shared. Please share with us your booking reference code and lead passenger's name to our enquiries email so we can further assist you. Kind regards
0
Votes
samiazar4
26 June 2018|
AnswerShow all 9 answers
Response from Pam A | Property representative |
Hi Sami! Private means we will be waiting for you at the airport with a personal meet and greet, take you directly to your vehicle and from there, directly to your hotel, no other stops. Be sure to look for us... More
0
Votes