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Transportes Turisticos Feraltar

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Review Highlights
NEXT DAY BOOKING

WOW, what a service. Called 800 number from Cancun, Patricia answered the phone and what a pleasure... read more

Reviewed yesterday
Voyage45274523982
Excellent Private Transfer

We almost always use VIP transfers to our resort. They were timely and cordial with no incident or... read more

Reviewed 1 week ago
Aggowl
,
Houston, Texas
Read all 850 reviews
22
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Certificate of Excellence
Traveler Overview
  • Excellent81%
  • Very good10%
  • Average2%
  • Poor2%
  • Terrible5%
Travelers talk about
“cancun airport”(84 reviews)
“private suv”(16 reviews)
About
Cancun Airport Transfers Company. Our Transportation services are available for any destination along Cancun and Riviera Maya. When you are arriving to Cancun Airport after a long flight you will appreciate one of our luxury, comfortable, air...more
Suggested duration: 1-2 hours
Contact
Cancun 77500, Mexico
Website
+52 998 898 4977
Call
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Most Helpful Positive Review
Reviewed 21 July 2015

I wanted a larger SUV for private transportation to Playa Mujeres. I booked a round trip reservation since they had the best deal and were guaranteed a larger SUV. We were picked up on time in a newer clean Tahoe. For our return we were...More

4  Thank Shawn A
Barby E, Agencia de Marketing at Transportes Turisticos Feraltar, responded to this reviewResponded 29 July 2015

Hello Shawn, Thanks a lot for your comments and review =) Glad to serve you!

Most Helpful Critical Review
Reviewed 17 January 2018

Overall, a very disappointing service. When we booked, we were impressed by the series of emails and good communication from the car service. We selected and paid for a VIP service, approximately 40% more than the cost of a standard service. However, once we arrived...More

6  Thank Matthew N
SmileyGL, Public Relations Manager at Transportes Turisticos Feraltar, responded to this reviewResponded 19 January 2018

Dear Mattnaylor, We are very sorry to hear about your experience with our transportation. i will verify with our accounting department to proceed with your proportional reimbursement. We are working very hard to avoid bad experiences with our travelers, next time you visit cancun feel...More

Reviews (850)
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Show reviews that mention
All reviews excellent service cancun airport private suv return trip transportation company both ways transport service airport waiting vip service holding a sign friendly driver round trip transportation great transportation within minutes flight was delayed great price great communication
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1 - 10 of 679 reviews
Reviewed yesterday

WOW, what a service. Called 800 number from Cancun, Patricia answered the phone and what a pleasure to deal with. She was so courteous and patient with me while I was processing all of the required information. Great Company Great Service KEEP UP THE GREAT...More

Thank Voyage45274523982
Reviewed 1 week ago

We almost always use VIP transfers to our resort. They were timely and cordial with no incident or issues which is all you can ask for in a transfer. They greeted us at the airport and quickly had us in our private SUV and on...More

Thank Aggowl
Reviewed 2 weeks ago

This is the third time that my family or myself have used this service. Has always been safe, reliable, clean and economical. On time and waiting for us at the airport and on our return trip from the hotel. Would definitely continue to use this...More

Thank phenn2
Reviewed 3 weeks ago

We used this company on a recommendation of a friend and had the private SUV (suburban) from Cancun Airport to Playa Mujeres. The transportation was more affordable than the one offered through the hotel and was easy to coordinate. I did think it was odd...More

Thank spencermw
Reviewed 9 October 2018

Overall an outstanding experience with Feralter. We booked the night before our trip to Cancun, and they were able to accommodate us. We wanted a private VIP transfer (as it was only $10-15 more than the private standard transfer, and we were not disappointed. The...More

Thank Kyle W
Reviewed 7 October 2018

Great private transportation, fast pickup and on time return. Much better that group transfer, with less waiting and no other drop off's.

Thank Q8209DWedb
Reviewed 3 October 2018 via mobile

As we speak my parents are in a taxi on their way to your hotel, as the shuttle refused to board them despite having a printed copy of the receipt. I have always used USA Transfers when flying to Cancun and thought I'd try these...More

4  Thank SoniaHdz17
Reviewed 3 October 2018

Several of us went to Mexico together, arriving at different times. We all chose Feraltar, and it made for an easy and stress-free way to ensure we got to the ferry terminal from the Cancun airport. We were escorted to our vehicle by a porter...More

1  Thank JMoz17
Reviewed 15 September 2018 via mobile

We always use this company when visiting Mexico. Great communication before the trip. Incredibly easy link up at the airport. Vehicles are always clean and the drivers top notch....friendly, personable, and safe. Only company we use!More

Thank Doug C
SmileyGL, Public Relations Manager at Transportes Turisticos Feraltar, responded to this reviewResponded 2 October 2018

Dear Doug C, Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards...More

Reviewed 14 September 2018

The only reason I gave it 4 stars instead of 5 is because I paid for a service that said I would receive a beer or water, I got nothing. The driver was on time picking us up at the airport and the hotelMore

Thank Janet G
SmileyGL, Public Relations Manager at Transportes Turisticos Feraltar, responded to this reviewResponded 2 October 2018

Dear Janet G, Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards...More

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Questions & Answers
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roberto z
24 March 2018|
AnswerShow all 2 answers
Response from Machiavelli4 | Reviewed this property |
Desculpe. no hablo espanol
0
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Stacyhof
25 February 2018|
Answer
Response from Gene L | Reviewed this property |
Hi-sorry-I just now saw this. I hope you got your transport OK. When you book with them, they provide instructions via email to find them outside of arrivals. There are numbered bays, and I believe they operate out of bay... More
0
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er162017
27 May 2017|
Answer
Response from Barby E | Property representative |
Can't send links nor html but try searching for the name Feraltar.
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