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Review Highlights
Great Service

The airport staff was good - they got us into our car and on our way to the resort. However, Ivan... read more

Reviewed today
Lynn G
Great Service

Lomas travel met us at the airport for our shuttle to the Excellence Riviera Resort in the Cancun... read more

Reviewed 2 weeks ago
Catharine R
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Lomas Travel is a travel agency certified by the Mexican Association of Travel Agencies (AMAV), with a team of over 800 professionals in tourism services. Since 1981, we have been providing unforgettable experiences to visitors from around the world, whom thanks to their preference and recommendations have allowed us to create quality memories for 31 years, in the Mexican Caribbean and other destinations in the country.In our varied catalogue you will find: Hotels in Mexico. You can choose accommodations suitable to your requirements, be it for a family, business or leisure trip. We offer a wide variety of hotels at the best rates in major destinations of Mexico, like beaches, cosmopolitan cities or magical towns. Transfers in Cancun and Riviera Maya. Relax and don’t worry about how to reach your destination. We offer you private, shared, or luxury transportation options, on board modern and safe vehicles equipped with GPS technology and speed control, from the airport to any hotel in Cancun and the Riviera Maya. Tours in Cancun and the Riviera Maya. To complement your stay, we offer incredible experiences for you to take home the best memories. All activities take place in movie-like landscapes: lush jungles, impressive archaeological sites, underground cenotes, idyllic beaches and spectacular underwater sites. Some of the activities you can enjoy are: camel-back rides, snorkel at reefs, scuba diving, swimming with dolphins, zip-lining tours, visits to archaeological sites and more.Let us show you why our customers come back to this destination using our services. Consult with our tourism specialists and experience the best vacation. We are at your service 24 hours a day, 365 days a year
  • Excellent59%
  • Very good11%
  • Average6%
  • Poor6%
  • Terrible18%
Travelers talk about
“white pants” (32 reviews)
“boarding passes” (31 reviews)
LOCATION
Cancun, Mexico
Write a ReviewReviews (1,267)
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"lincoln navigator"
in 36 reviews
"white pants"
in 32 reviews
"boarding passes"
in 31 reviews
"southwest vacations"
in 25 reviews
"cancun airport"
in 134 reviews
"el dorado"
in 19 reviews
"return trip"
in 74 reviews
"great service"
in 83 reviews
"private transfer"
in 48 reviews
"cold beer"
in 15 reviews
"great company"
in 24 reviews
"riviera maya"
in 16 reviews
"within minutes"
in 22 reviews
"no issues"
in 16 reviews
"shuttle service"
in 19 reviews
"these guys"
in 29 reviews
"always on time"
in 23 reviews
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1 - 10 of 1,235 reviews

Reviewed today

The airport staff was good - they got us into our car and on our way to the resort. However, Ivan at our resort was absolutely fantastic! He booked our return trip to the airport and helped us book an excursion to Xcaret. Told us...More

Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Lomas travel met us at the airport for our shuttle to the Excellence Riviera Resort in the Cancun area. They also returned us to the airport at the end of our trip, took us to the desk area (surpassing the long line), and helped us...More

Thank Catharine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We used Lomas Travel for a private trip into Cancun and back to our hotel in Riviera Maya. We changed a couple things last minute and even called them while in Cancun to change the pick up time and they were amazing to work with...More

Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 3 weeks ago

We only used Lomas as our transfer service to and from the airport in Cancun to the Playa Excellence Mujeres, so I can't really address their other features, but the transfer service was excellent. Both drivers were kind and funny, and went out of their...More

Thank AnneScarlettPotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We book our transport from airport to Ocean Maya through our travel agent in the state. The pickup and return to airport was right on time. We were told upon our arrival need to meet with their Lomas Agent (Pedro) at the hotel right upon...More

Thank Wayne_Z1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear: Thank you for your comments, we apologize for the inconveniences you experienced during your service. It is important for us to bring a solution to this and to avoid this to happen in the future, please write to us at customer@lomas-travel.com. Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We were met at the airport, and everything after that was easy. They took care of the bags, had refreshments in the car in the way to the hotel, and the car was a clean comfortable Navigator. We were told to meet our representative at...More

Thank Dreagan125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 3 weeks ago

Dear: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We booked our Spring Break through a travel agency that worked directly with Lomas. We had a great experience with our travel agent Maddy, but an awful experience with Lomas. On the airport transfer from Cancun airport to the Royal Solaris Hotel, they suggested booking...More

1  Thank Maeve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 3 weeks ago

Dear: Thank you for your comments, we apologize for the inconveniences you experienced during your service. It is important for us to bring a solution to this and to avoid this to happen in the future, please write to us at customer@lomas-travel.com. Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

After leaving our house at 3:30am with 4 teenagers for Spring Break, having Lomas Travel ready to take us to Finest Resort as soon as we got out of the airport was amazing. The driver was great and we were so thankful to have booked...More

Thank pellegrinocrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 3 weeks ago

Dear: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Lomas travel took excellent care of us upon our arrival into Cancun. Van service to and from our hotel and then when we arrived back to Cancun airport for our departure, we had a rep walk us to the ticket counter to help us check...More

Thank Kelly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 3 weeks ago

Dear: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Transfers were part of a package to Akumal Bahia Principe Sian Kaan. Upon arrival in old terminal 2 in Cancun, the shuttle was waiting upon exit from luggage pickup. The driver was courteous, friendly and most important a very good driver. There was only one...More

Thank dunkami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 4 weeks ago

Dear: Thank you for your comments, we apologize for the inconveniences you experienced during your service. It is important for us to bring a solution to this and to avoid this to happen in the future, please write to us at customer@lomas-travel.com. Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Brandi281
October 24, 2017|
AnswerShow all 2 answers
Response from Lomas Travel G | Property representative |
Hello Brandi! Due to political regulations at Cozumel, all transfers must be made with regular taxis. But you don't have to worry, as our reps will be waiting to welcome you at the airport and make sure you get to your hotel.
1
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pinkladygemz
May 15, 2015|
Answer
Response from Lomas Travel G | Property representative |
Dear pinklady: We appreciate your comments and we ask you for an apology for the inconvenience you had to communicate with us. It is important to us your opinion, so we ask you and email adress and we can give a solution... More
1
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penny1953
April 21, 2015|
AnswerShow all 2 answers
Response from GrupoLomasTravel | Property representative |
Hello, Could you tell us please, the name of the hotel in Playa del Carmen you want to book, and what kind of service you would like? Regards!
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