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Lomas Travel
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Traveler Overview
  • Excellent64%
  • Very good10%
  • Average5%
  • Poor5%
  • Terrible16%
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About
Lomas Travel is a travel agency certified by the Mexican Association of Travel Agencies (AMAV), with a team of over 800 professionals in tourism services. Since 1981, we have been providing unforgettable experiences to visitors from around the...more
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Cancun, Mexico
Website
+52 998 881 9400
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Reviews (1,496)
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1 - 10 of 1,441 reviews
Reviewed yesterday via mobile

My fiancé and I had a destination wedding with over 55 participants total. Our guests were arriving on different days and at different times from different airlines. Jose Carlos Cardoso, Gustavo Alberto Gonzales, and Lalo (Edwardo) were entertaining, professional and got us to where we...More

Date of experience: December 2018
Thank jasenwallace31
Reviewed 2 days ago

We are very grateful to Donaldo Cruz for the service he gave us. He recommended the tulum tour and swim in the cenote. He also helped us with our transportation back to the airport. Donaldo is a great person, with a lot of professionalism. We...More

Date of experience: December 2018
Thank Thereza K
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded yesterday

Dear Thereza K: Thanks for your comments. We are very happy to know that you had a great experience. For us our guests are our highest priority. We will make sure that “Donaldo Cruz” receives your congratulations. Enjoy your day!

Reviewed 4 days ago via mobile

We booked 3 excursions with lomas travel from our hotel lobby. Lovely man very helpful and knowledgeable about the tours offered. Buses all arrived on time, clean and tidy. Highly recommend.

Date of experience: December 2018
Thank leoneb417
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 3 days ago

Dear leoneb417 : Thanks for your comments. We are pleased to know your opinion. For us our guests are our highest priority. Merry christmas and a Happy new year! See you soon!

Reviewed 5 days ago via mobile

First of all, people im mexico are the most welcoming, the destination is highly recommended, and traveling with Lomas was a good call. The attention given to us by all the staff was exceptional, Jacquie was a sweetie, very polite and professional. The hotel now...More

Date of experience: December 2018
Thank Babayan63
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 3 days ago

Dear Babayan63 : Thanks for your comments. We are pleased to know that you had a great experience. For us our guests are our highest priority. We will make sure that “Jacquie” receives your congratulations. Merry christmas and a Happy new year! we hope you...More

Reviewed 1 week ago via mobile

Lomas travel is the option. Definitely a great service, thank you very much Jackie and Ivan for everything and all in general a very nice service from the hotel's staff. Merry christmas and a Happy new year to you all.More

Date of experience: November 2018
Thank Holman5Eli
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 4 days ago

Dear Holman5Eli: Thanks for your preference. We are pleased to know that our representatives attended to you for the best way, since for us our guests are our highest priority. We will make sure that “Jackie and Ivan” receive your congratulations. Merry christmas and a...More

Reviewed 1 week ago

We enjoyed every moment in Mexico, our stay at the Hilton Hotel was amazing, me and my husband decided to visit the Mayan ruins of Tulum and Donaldo Cruz helped us book. He provided us with a lot of information about the tour, he also...More

Date of experience: November 2018
Thank sashowatt
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 4 days ago

Dear sashowatt: We are happy to know that you had the best holidays, that's so cool! We are proud to know that Donaldo was very helpful you at all times with you, for us the guests are our highest priority, that's why we always try...More

Reviewed 1 week ago

One in our party was not feeling well, when we had an excursion to coba, Victor lopez our representative from lomas travel made sure to changed it to another day that was good for us, went to the market to purchase something to help, translated...More

Date of experience: November 2018
Thank Sarah P
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Sarah P: Thank you so much for your comments. We are happy to know that Victor gave you an amazing service. We will make sure that Victor receives your kind words, and we will take in account your comments. We will wait to see...More

Reviewed 1 week ago via mobile

Big shout out to Idelfonso, Carmen, & Luis at Lomas for the amazing service and warmth in booking excursions for my son and I at the El Dorado Royale. Ask for these guys you will not be disappointedMore

Date of experience: December 2018
Thank SentaM3
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear SentaM3: Thank you so much for your kind words. We are happy to know that you have an amazing service. We will make sure that the staff and especially "Idelfonso, Carmen and Luis" receive your kind words. We will wait to see you again....More

Reviewed 1 week ago via mobile

Lomas travel was recommended to us by our Travel Agent (Sun Lovers) and we were very impressed. Lomas had a sign with our name outside the airport and were so friendly. We walked immediately to our clean and air conditioned van/mini bus. They had 2...More

Date of experience: December 2018
Thank Melissa H
Lomas Travel G, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Melissa H: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. Besides we are glad to know that you had...More

Reviewed 2 weeks ago

My husband and I decided to do the tour of the xel-ha park, Donaldo Cruz recommended it a lot, the food, drinks and activities of the park were very good, it was a good option to visit xel-ha. Donaldo also recommended us to visit maroma...More

Date of experience: November 2018
Thank Martha H
MaromaAdventures, Gerente at Lomas Travel, responded to this reviewResponded 1 week ago

Hello Martha! thank you very much for sharing your great comments to my coworker Donaldo, I will tell him your review, I'm glad you enjoyed the activities. We wait for you to have more fun. Thank you for ypur recommendations.

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Questions & Answers
Ask a question
MrsEwert
20 June 2018|
AnswerShow all 2 answers
Response from MaromaAdventures | Property representative |
Hola Mrs. Ewert: we suggest visit our website lomas travel and check our different package. Norma Uribe Flores Customer Care Manager
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David S
7 May 2018|
Answer
Response from MaromaAdventures | Property representative |
Hi David S: Thank you for contact us, I see that you inquire about a company named Wonderful Travel, we are a diferent company.
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