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Review Highlights
No trouble

I didn’t have any issues with my transfer. Our plane was delayed from the start. Lomas was there... read more

Reviewed yesterday
Krystal T
,
Dallas, Texas
via mobile
Wonderful Experience

Lomas Travel did everything they could to make our transportation experience enjoyable and trouble... read more

Reviewed 5 days ago
Albany_Traveler23
,
Albany, NY
Read all 1,323 reviews
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  • Excellent60%
  • Very good11%
  • Average5%
  • Poor6%
  • Terrible18%
Travelers talk about
“boarding passes”(34 reviews)
“white pants”(33 reviews)
About
Lomas Travel is a travel agency certified by the Mexican Association of Travel Agencies (AMAV), with a team of over 800 professionals in tourism services. Since 1981, we have been providing unforgettable experiences to visitors from around the...more
Contact
Cancun, Mexico
Website
+52 998 881 9400
Reviews (1,323)
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1 - 10 of 1,290 reviews
Reviewed yesterday via mobile

I didn’t have any issues with my transfer. Our plane was delayed from the start. Lomas was there waiting for us when we arrived. We were taken straight to the hotel. I called Lomas to make sure they were coming to pick me up for...More

Thank Krystal T
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded today

Dear Krystal T: Thank you for your comments, for us the guests are our highest priority, that's why we always try to give the best service. We are happy to know that you did not have any problem with our transportation. We appreciate you bringing...More

Reviewed 5 days ago

Lomas Travel did everything they could to make our transportation experience enjoyable and trouble free. From the private trip to and from the hotel to the check in at the airport for our return flight. Attendant Willy at the airport not only took our luggage...More

Thank Albany_Traveler23
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 4 days ago

Dear Albany_Traveler23: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. We will make sure that “Willy” receives your congrats. We...More

Reviewed 5 days ago via mobile

We had a great experience in this day tour to the Tulum Mayan ruins and to the fresh water cenote. We were picked up right from our Hotel. Martin, our guide , on Tour Bus 34, was a pleasure to spend the day with. He...More

Thank Leo H
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 4 days ago

Dear Leo H: We are happy that you had a great experience with our transportation service, for us the guests are our highest priority and we always seek to provide the best service. We are glad know that you had a funny experience and that...More

Reviewed 1 week ago

Lomas travel for all travel needs in Mexico the best choice.All your detils can be handled by your travel agent through this company. They are Experts in all that they do. Felipe Cortes is amazing, he is such an asset to this company. All of...More

Thank Dena T
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Dena T: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. Thank you for your preference and it will be...More

Reviewed 1 week ago

We used Lomas for several things during our recent visit to the Riviera Maya. For transportation from the airport in Cancun to our hotel and back, they were excellent. When they dropped us off for our return flight, a Lomas agent accompanied us into the...More

Thank Tim G
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Tim G: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. We are pleased to know that it was a...More

Reviewed 1 week ago

We traveled with a group of 14 and the Lomas staff couldn't have been friendlier or more accommodating. We had excellent, timely transfers to/from the airport to our resort. They even helped us express check into the airline upon our return home. They possess a...More

Thank Glowglam814
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Glowglam814: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. Thank you for your preference and it will be a...More

Reviewed 1 week ago

We used Lomas Travel for transportation to and from our hotel/airport. We were able to email them with some additional information and they responded in a timely manner with all of the information we requested. They picked us up and dropped us off on time....More

Thank Robert K
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Robert K: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. In other hand we regret that you have not...More

Reviewed 1 week ago

We arranged a private tour to visit the ruins at Tulum. Luis at the El Dorado Royale made all the suggestions and arrangements. He did not stear us wrong! We were a group of four and were picked up early morning by our driver and...More

Thank A9485FGvaleries
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear A9485FGvaleries: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. We are pleased to know that it was a great...More

Reviewed 2 weeks ago

We used Lomas for our airport/hotel transfer. This was our first international trip and we were a little nervous about all the logistics. Lomas picked us up at the airport and had everything well organized and made it very easy. We were very impressed and...More

Thank dbfrog16
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 1 week ago

Dear dbfrog16: Thank you so much for your kind words, for us the guests are our highest priority, that's why we always try to give the best service, we appreciate that you notice this effort. Thank you for your preference and it will be a...More

Reviewed 2 weeks ago

We use Lomas Travel every time we travel to El Dorado Royale, Casitas, and Maroma. This time we stayed at one property 7 days and at another property for 3 days. WE paid the taxi expense to move between one property and the other. Transportation...More

Thank wandabaker1
GrupoLomasTravel, Gerente de Customer Care at Lomas Travel, responded to this reviewResponded 2 weeks ago

Dear Wanda Baker: We regret the inconveniences that happened with our transportation and representative, we offer an apology for these inconveniences. We appreciate you bringing your concerns to our attention, as feedback is vital to ensuring continued customer satisfaction. If you want to give us...More

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Questions & Answers
Ask a question
MrsEwert
20 June 2018|
AnswerShow all 2 answers
Response from GrupoLomasTravel | Property representative |
Hola Mrs. Ewert: we suggest visit our website lomas travel and check our different package. Norma Uribe Flores Customer Care Manager
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David S
7 May 2018|
Answer
Response from GrupoLomasTravel | Property representative |
Hi David S: Thank you for contact us, I see that you inquire about a company named Wonderful Travel, we are a diferent company.
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