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Certificate of Excellence
Traveler Overview
  • Excellent78%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible2%
Travelers talk about
“mayan culture”(108 reviews)
“our tour guide”(132 reviews)
“great tour”(99 reviews)
About
At Cancun Passion we have been professionally operating excursions for tourists in Cancun and the Riviera Maya for more than 30 years. Our ideology is to offer, “A Passion for Perfection”, with a commitment to offer our clients the highest quality...more
Contact
Cancun Quintana Roo, Cancun 77507, Mexico
Website
+52 998 881 7121
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Reviews (1,656)
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Show reviews that mention
All reviews mayan culture our tour guide great tour chichen itza continental breakfast deluxe tour sink hole ik kil comfortable bus day trip bus driver express tour tequila shots would highly recommend this tour buy souvenirs his knowledge mexican food
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1 - 10 of 1,404 reviews
Reviewed yesterday via mobile

We booked the day trip to Chichen Itza with lunch and a visit to a Cenote. I must say, while the day was incredibly long, the crew made it extremely comfortable for everyone. The knowledge shared by our tour guide Hymie was second to none...More

Thank Raphael M
Reviewed 1 week ago

There were so many people taking the tour on the same day we had to step aside to hear our guide. Just too many people at the same place same time.More

Thank jaml50aa
Cancún P, Supervisor Riviera at Cancun Passion, responded to this reviewResponded 2 days ago

Hello jaml50aa Thank you for leaving a comment in our tripadvisor site, we are sorry to know that you didnt enjoyed to the fullest the tour, but sometimes these situations happens and are out of ours hands. We hope to see you again in another...More

Reviewed 2 weeks ago

To be fair it was our Hotel who arranged this trip using Cancun Passion after we expressed interest in a tour. Our guide was Ariel an extremely knowledgeable and friendly man who absolutely made our visit to Tumul a real treat. He directed us through...More

Thank Deirdre H
Cancún P, Supervisor Riviera at Cancun Passion, responded to this reviewResponded 4 days ago

Hello Deirdre H Thank you for writting a comment in our TripAdvisor site, We are very happy to know that you enjoyed the Tulum Express tour with our guide Ariel, Thanks for the recommendation and we would like to invite you to take another tour...More

Reviewed 2 weeks ago

We booked the Chichen Itza deluxe day trip with Cancun Passion, and it's a long, packed day of adventures. It's a tremendous value for everything that's included--breakfast on the bus, lunch, entry to the archaeological site, a visit to a cenote, and hotel pickups and...More

Thank FarAway30714436487
Cancún P, Supervisor de Riviera at Cancun Passion, responded to this reviewResponded 2 weeks ago

Hello FarAway30714436487 thank you for leaving a comment in our TripAdvisor site, we are happy to know that you enjoyed the full day tour with our staff and the ammenities prepared for you, we will send your regards to the team who assisted you so...More

Reviewed 3 weeks ago

While it is a long day, we were picked up at 7am and returned back at the hotel at almost 8pm, it was worth it. We learned so much about the the Mayan people, their characteristics, their history and culture. Trani was our primary host...More

Thank sdimeglio
Cancún P, Supervisor de Riviera at Cancun Passion, responded to this reviewResponded 2 weeks ago

Hello sdimeglio thank you for leaving a comment and recommendation in our TripAdvisor site , we are happy to know that you enjoyed the chichen itza full day tour with our team of Trani and Sammy we will send your regards and best wishes to...More

Reviewed 4 weeks ago

We had the "A-team" from Cancun Passion: Alfredo-Bus driver, Arturo- Tour attendant(?), and Albeto (with no "r" :-) ) - our Tour Guide. From the start, we were transported on time to a truly luxurious Mercedes Benz tour bus for the ~3 hr. trip to...More

Thank Mike D
Cancún P, Supervisor de Riviera at Cancun Passion, responded to this reviewResponded 2 weeks ago

hello Mike D. Thank you for recommend us in your review of our full day tour of Chichen Itza, We hope your wife is feeling ok. We wil try to be a little bit faster getting the coffee ready for hard-core drinkers of coffee but...More

Reviewed 4 weeks ago via mobile

Yes we went and visited one of the most beautiful sights in Mexico but this would not have been so without the fantastic tour guides; Norma, Philipe and Carlos! After picking up all those attending we were fed, pastries (freshly baked), coffee, orange juice and...More

Thank GeorgiaBar
Cancún P, Supervisor de Riviera at Cancun Passion, responded to this reviewResponded 3 weeks ago

Hello GeorgiaBar Thank you for leaving a comment in our TripAdvisor site, _We are extremely happy to know that you enjoyed the chichen itza full day tour with our team. We will send your regards to norma so she can keep the good work, We...More

Reviewed 4 weeks ago

We visited Chichen Itza, the Ik Kil cenote and had lunch at a Mexican restaurant. Our team consisted of Carlos, Norma, and the driver. They were great. Pick up was at the hotel. We stayed on the same luxury bus the whole way, making several...More

Thank vettebuf
Cancún P, Supervisor de Riviera at Cancun Passion, responded to this reviewResponded 3 weeks ago

Hello vettebuf Thank you for contacting us , we are very happy to know that you enjoyed the chichen itza tour, we will send your regards to the team who attended you that day. we would like to invite you to take another tour with...More

Reviewed 4 weeks ago via mobile

During our recent trip to Cancun this year my wife and I purchased the Tulum-Rio Secreto package from our hotel The Grand At Moon Palace, this was a very good trip the grounds at Tulum were very impressive, our tour guide was very knowledgeable. The...More

Thank Michael C
Cancún P, Gerente de Riviera Maya at Cancun Passion, responded to this reviewResponded 4 weeks ago

Hello Michael. Thanks for leaving a review in our TripAdvisor site, we are very happy that you enjoyed both tours with us in case you come back to Cancun we would like to invite you to try another tour with us so you can have...More

Reviewed 4 weeks ago via mobile

Tour guide was very informative. Learned so much about the Mayan people. If History is your thing and an interest in Archaeology, then you won't be disappointed. Beautiful outlook to the Carribean - you can imagine what life could have been like. Thoroughly enjoyed this...More

Thank Vickeez
Cancún P, Gerente de Riviera Maya at Cancun Passion, responded to this reviewResponded 4 weeks ago

Hello Vickeez Thank you for leaving a comment in our TripAdvisor site, We are very happy to know that you enjoyed the tour with us and we would like to invite you to try another tour with us. Have a great day. Kind regards

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Questions & Answers
Ask a question
China7187
23 June 2017|
AnswerShow all 6 answers
Response from ejames0912 | Reviewed this property |
Just to update you. We received a call from our bank today informing us of an attempt to use our card in Mexico in a hotel for £1500. We've been back for over a month. Looks like it has been cloned!! We didn't use our card... More
2
Votes
Ramneet K
4 June 2017|
AnswerShow all 6 answers
Response from dvw49 | Reviewed this property |
I'm not for sure we visited Chichen Itza ruins and they provided large umbrellas to shade the sun but I'm sure they would block the rain as well. I don't know if the trip would have been cancelled if it rained. Sorry.
0
Votes
Rachel H
8 March 2017|
AnswerShow all 4 answers
Response from Sheila G | Reviewed this property |
A wheelchair could be pushed.
1
Vote