Delphinus Punta Cancun
Delphinus Punta Cancun
4
9:00 AM - 5:30 PM
Monday
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 5:30 PM
Wednesday
9:00 AM - 5:30 PM
Thursday
9:00 AM - 5:30 PM
Friday
9:00 AM - 5:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
About
An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
Duration: < 1 hour
Does not meet animal welfare
guidelines
Tripadvisor does not provide bookings for this experience because it does not meet our animal welfare guidelines.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
1,390 reviews
Excellent
766
Very good
365
Average
138
Poor
61
Terrible
60
Kdeavers80
Green Bay, WI3 contributions
Jan 2024 âą Family
Absolutely astonishing how much they charge for pictures! Go anywhere else. The dolphin experience was amazing but in total for 3 it was over $900! I could have done that in US way cheaper and with all my pictures plus lunch and a full day not 1.5 hrs!!!
Written February 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey S
1 contribution
Jan 2024 âą Family
WARNING: this experience is mostly dedicated to the employees taking photos of you so that they can charge an exorbitant amount of money for their professional photos. More than half of our paid time was forced poses with dolphins. They forbid you or anyone else not participating to bring any cameras close to the dolphin area so that they can force you to purchase their photos.
Although the actual experience with the dolphins is enjoyable you are left to feel like this whole experience was centered around profiting off of their pictures.
What a scam which unfortunately ruined what would have otherwise been a nice experience.
When we spoke to the manager about how taken advantage of we felt he was completely unsympathetic and insisted that we pay the full price for the pictures ($460!!) or else no pictures would be had.
Although the actual experience with the dolphins is enjoyable you are left to feel like this whole experience was centered around profiting off of their pictures.
What a scam which unfortunately ruined what would have otherwise been a nice experience.
When we spoke to the manager about how taken advantage of we felt he was completely unsympathetic and insisted that we pay the full price for the pictures ($460!!) or else no pictures would be had.
Written January 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mauro B
3 contributions
Sep 2023 âą Couples
the experience was good But the price they ask for the photos is outrageous.
270$ us dollars
They don't allow people to use their cell phones so they can rob people by selling their photos. I managed to negotiate and the best I got was 3 pics for 90$ US dollars
Shame
270$ us dollars
They don't allow people to use their cell phones so they can rob people by selling their photos. I managed to negotiate and the best I got was 3 pics for 90$ US dollars
Shame
Written September 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler;
We appreciate your visit and feedback about your experience, for us they are very valuable and allow us to improve our services continuously.
Best regards,
Written September 25, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mustangon1
London, UK90 contributions
Aug 2023 âą Family
Great day out a whole day of non stop fun , fantastic staff and amazing dolphins , it is a massive place so the dolphins are free to swim around not cooped up like some, will definitely not disappoint
Written August 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler;
On behalf of the entire Delphinus team, we want to thank you for all your valuable comments, dolphins are the heart of our organization, taking care of them is our main responsibility.
Sincerely,
Written September 25, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zhuo Ming R
1 contribution
Jul 2023 âą Family
We paid 39$ for a digital copy of the photo, but the photo in the downloadable link turned out to be a different photo than the one we selected.
Manager tried to proof with the surveillance (muted) video, but it didnât show the conversion and itâs NOT the actual story that happened.
My point is that If you ever to argue for a mistake they made, they would assume you are asking for a free photo; I wasted two hours there with the manager and hotel manager, what a waste of time and terrible experience.
Manager tried to proof with the surveillance (muted) video, but it didnât show the conversion and itâs NOT the actual story that happened.
My point is that If you ever to argue for a mistake they made, they would assume you are asking for a free photo; I wasted two hours there with the manager and hotel manager, what a waste of time and terrible experience.
Written July 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Joe; We are really sorry that your experience was terrible, we prove that you and your wife made the choice of the photograph, therefore it was not a mistake. In addition we offered you a special price for the other photograph you wanted, unfortunately you did not accept it. We are truly sorry about it, Sincerely!
Written July 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephanie
2 contributions
Apr 2023
Purchased a package that allowed us to swim and interact with the dolphins, as well as do a foot push (where the dolphins push their noses against your feet and push you out of the water). The dolphin was so sweet and the bond between him and his trainer was obvious. Would absolutely recommend anyone to do this experience and would love to do it again.
Written April 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler;
We are truly proud to read that it was an amazing experience. We are committed to the welfare of dolphins as well as to providing moments of intense happiness to all our visitors, for sure your comments will be useful to other travelers. Thanks for your visit!
Best regards,
Written April 20, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George r
London, UK18 contributions
Mar 2023 âą Family
10 stars for dolphin experience
Minus 7 stars for the photos. I read before we went it was a rip off. I would go one further and say it's out and out greed. The fact you can haggle the price down for all photos to 200 (still a rip off) us dollars says everything you need to know.
Capitalising on a beautiful moment like that is simply shameful and as a business owner, the thought of treating customers with such contempt could never be condoned. Shameful to use the dolphins for the justification as per other review feedback I've seen. Nothing to do with the dolphins bit everything to do with money.
Due to the layout you can't get great photos if you stood by the side but do what we done, ask other people at the hotel who are doing the dolphins at a different time and offer to video for one another. Save a packet and the dolphin push came out great. Alternatively, look for a young instagrammer type and pay them $50 for 45 minutes work.
Minus 7 stars for the photos. I read before we went it was a rip off. I would go one further and say it's out and out greed. The fact you can haggle the price down for all photos to 200 (still a rip off) us dollars says everything you need to know.
Capitalising on a beautiful moment like that is simply shameful and as a business owner, the thought of treating customers with such contempt could never be condoned. Shameful to use the dolphins for the justification as per other review feedback I've seen. Nothing to do with the dolphins bit everything to do with money.
Due to the layout you can't get great photos if you stood by the side but do what we done, ask other people at the hotel who are doing the dolphins at a different time and offer to video for one another. Save a packet and the dolphin push came out great. Alternatively, look for a young instagrammer type and pay them $50 for 45 minutes work.
Written April 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler,
We are glad to read that was an amazing experience with the dolphins, on the other hand Iâm sorry for the inconvenience with the cost of the pictures, we continuously working to have more affordable options for our visitors.
Best regards,
Written April 20, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan
Toronto, Canada1,330 contributions
Jan 2023 âą Couples
Close encounter experience with the dolphins inside a tank. Approximately 20mins. No petting of head, eyes and blow hole allowed. No cameras allowed. Pics taken by staff on sale later. Very expensive. Cheapest photo package costs UD$119/-
Dolphins around 13 years old. Beautiful mammals.
Dolphins around 13 years old. Beautiful mammals.
Written January 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler;
We appreciate your visit and feedback about your experience, they are very valuable and allow us to improve our services continuously.
Sincerely,
Written February 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bram B
4 contributions
Dec 2022 âą Family
We got there very early because they insisted we wait for over an hour in the rain. After that they tried a few times to overcharge us and they were not nice or accommodating at all. Bad experience.
Written December 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler;
My sincere apologies of what happened, we would like to know more about the situation to prevent a similar one. We will contact you shortly to have all the information and follow up on what happened.
Best regards.
Written January 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nimsaJ323
Atlanta, GA8 contributions
Oct 2022 âą Friends
Very good experience; they were so accommodating and the earth friendly message is impactful. They have moments where they let the dolphins just be dolphins and pause the experience which I appreciated. Only weird thing is the proximity to the hotel. Some weirdo was standing in his balcony watching in the nude. Of course, that isnât the fault of the company, but still odd. There was a child in our group and I hoped she wouldnât see. Great otherwise.
Written October 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler;
We are truly happy for your comments about your experience with us, proud to read that it was a valuable experience. We are committed to the welfare of dolphins as well as to providing moments of intense happiness to all our visitors.
Best regards,
Written November 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
How many photos do you have to buy znd how much please. Also how long from stsr to finish does it take for the 30 min package.
Charlotte
Banbridge, UK44 contributions
Are these dolphins in the wild able to roam free? Or are they captured to provide entertainment for people? If they are captured and unable to roam free, I'll not be going shameful behaviour to anyone who goes and brings children.
tiny_tina
leeds38 contributions
ALL DOLPHINS ARE CAPTURED. They very very rarely breed in captivity. And all that research talk is absolute garbage.
Anyone considering going to a 'show' should be made to watch The Cove and Blackfish to show what really goes on.
How can anyone think that keeping such a magnificent animal in a swimming pool is normal or right?!
Carmen R
New York City, NY2 contributions
Buenos dias me gustaria saber si es posible en nado con delfines y su coste
gracias
Pioneer36992
temperance,mi
How much would a video cost of our swim with dolphins? We will be there in Dec. 3 of us.
gisela057
Resistencia, Argentina402 contributions
hola quisiera saber el costo para 2 adultos 1 niño de 12 años y una niña de 3 años Ademas quisiera saber si es necwsario saber nadar
Lauren
Portsmouth, UK7 contributions
My 3 year old boy has 4 limb cereal palsy and has no upper body or neck control, can he still do the swim if i am with him
marlenrc85
Valdivia, Chile
Hola, cuĂĄnto vale el nado?
Si no sé nadar, puedo hacer la actividad?
DelphinusMX
Cancun, Mexico20 contributions
Estimada Viajera.
Muchas gracias por estar interesada en nuestros programas educativos e interactivos con nuestros maravillosos delfines, tenemos diferentes programas y paquetes especiales directamente desde nuestra pĂĄgina.
Si no sabes nadar, no te preocupes, el chaleco que te brindamos no permite que te hundas, ademĂĄs tienes a un equipo de especialistas que estarĂĄn siempre atentos a que pases el mejor de tus dĂas completamente seguro.
ÂĄTe vemos pronto!
chi0r0mer0
Lima, Peru4 contributions
Buen dĂa estamos viajando en octubre alojados en hotel paradisus. El programa Nature Connection es recomendado para nuestro hijo de 5 años mide 1.2 metros? Cuantos metros mide la zona de interacciĂłn/nado ? Hay servicio de transporte? Gracias
DelphinusMX
Cancun, Mexico20 contributions
Estimada Viajera.
Gracias por su interĂ©s en el programa mĂĄs apto para quien ama la naturaleza y los bellĂsimos mamĂferos marinos.
Esta actividad es recomendada para cualquiera que pueda permanecer flotando en el agua, en todo caso en ese programa tendrĂĄ en todo momento a un personal concierge que podrĂĄ asistirle tanto dentro como fuera del agua.
El ĂĄrea a pesar de estar delimitada es bastante amplia, igualmente es algo profundo pero no hay riesgo alguno ya que en todo momento llevarĂĄ puesto su chaleco.
No contamos con el servicio de transportaciĂłn sin embargo es muy fĂĄcil llegar al hĂĄbitat ya que estamos ubicados en la parte central de la Zona Hotelera.
Cualquier otra duda o comentario, estamos al pendiente.
Saludos cordiales.
We have booked on one of the ride packages at Punta Cancun in June, however the hotel we are staying at is not listed as one of the pick up points for the $10 transportation. What would be the easiest way for us to get there?
DelphinusMX
Cancun, Mexico20 contributions
Dear Traveler.
Thank you very much for your interest in having your program with us, you can be sure that you will have an amazing time with our lovely dolphins, we are located in the middle of the Touristic Area, so it's really easy to arrive, you just have to get on a bus that you can find in the main street that for sure will be near your hotel and you can get down on the nearest bus station to Cocobongo nightclub that is about 5 minutes from our location or if you prefer you can ask for a taxi, the driver will know how to reach Hyatt Ziva Hotel.
Please let me know all your doubts.
Kindest Regards.
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Claim your listingDELPHINUS PUNTA CANCUN: All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Delphinus Punta Cancun
- Delphinus Punta Cancun is open:
- Sun - Sat 9:00 AM - 5:30 PM
- Hotels near Delphinus Punta Cancun:
- (0.05 km) Turquoize at Hyatt Ziva Cancun
- (0.09 km) Hyatt Ziva Cancun
- (0.26 km) Krystal Grand CancĂșn All Inclusive
- (0.37 km) Grand Fiesta Americana Coral Beach
- (0.42 km) Hotel Krystal Cancun
- Restaurants near Delphinus Punta Cancun:
- (0.07 km) The Moongate
- (0.09 km) Habaneros
- (0.10 km) El Mercado
- (0.09 km) La Bastille
- (0.17 km) Restaurante Risotto