Delphinus Punta Cancun
Delphinus Punta Cancun
4
9:00 AM - 5:30 PM
Monday
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 5:30 PM
Wednesday
9:00 AM - 5:30 PM
Thursday
9:00 AM - 5:30 PM
Friday
9:00 AM - 5:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
About
An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
Duration: < 1 hour
Does not meet animal welfare guidelines
Tripadvisor does not provide bookings for this experience because it does not meet our animal welfare guidelines.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,390 reviews
Excellent
766
Very good
365
Average
138
Poor
61
Terrible
60

Kdeavers80
Green Bay, WI3 contributions
1.0 of 5 bubbles
Jan 2024 ‱ Family
Absolutely astonishing how much they charge for pictures! Go anywhere else. The dolphin experience was amazing but in total for 3 it was over $900! I could have done that in US way cheaper and with all my pictures plus lunch and a full day not 1.5 hrs!!!
Written February 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeffrey S
1 contribution
1.0 of 5 bubbles
Jan 2024 ‱ Family
WARNING: this experience is mostly dedicated to the employees taking photos of you so that they can charge an exorbitant amount of money for their professional photos. More than half of our paid time was forced poses with dolphins. They forbid you or anyone else not participating to bring any cameras close to the dolphin area so that they can force you to purchase their photos.

Although the actual experience with the dolphins is enjoyable you are left to feel like this whole experience was centered around profiting off of their pictures.

What a scam which unfortunately ruined what would have otherwise been a nice experience.

When we spoke to the manager about how taken advantage of we felt he was completely unsympathetic and insisted that we pay the full price for the pictures ($460!!) or else no pictures would be had.
Written January 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mauro B
3 contributions
1.0 of 5 bubbles
Sep 2023 ‱ Couples
the experience was good But the price they ask for the photos is outrageous.
270$ us dollars
They don't allow people to use their cell phones so they can rob people by selling their photos. I managed to negotiate and the best I got was 3 pics for 90$ US dollars
Shame
Written September 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler; We appreciate your visit and feedback about your experience, for us they are very valuable and allow us to improve our services continuously. Best regards,
Written September 25, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mustangon1
London, UK90 contributions
5.0 of 5 bubbles
Aug 2023 ‱ Family
Great day out a whole day of non stop fun , fantastic staff and amazing dolphins , it is a massive place so the dolphins are free to swim around not cooped up like some, will definitely not disappoint
Written August 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler; On behalf of the entire Delphinus team, we want to thank you for all your valuable comments, dolphins are the heart of our organization, taking care of them is our main responsibility. Sincerely,
Written September 25, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Zhuo Ming R
1 contribution
2.0 of 5 bubbles
Jul 2023 ‱ Family
We paid 39$ for a digital copy of the photo, but the photo in the downloadable link turned out to be a different photo than the one we selected.
Manager tried to proof with the surveillance (muted) video, but it didn’t show the conversion and it’s NOT the actual story that happened.

My point is that If you ever to argue for a mistake they made, they would assume you are asking for a free photo; I wasted two hours there with the manager and hotel manager, what a waste of time and terrible experience.
Written July 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Joe; We are really sorry that your experience was terrible, we prove that you and your wife made the choice of the photograph, therefore it was not a mistake. In addition we offered you a special price for the other photograph you wanted, unfortunately you did not accept it. We are truly sorry about it, Sincerely!
Written July 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephanie
2 contributions
5.0 of 5 bubbles
Apr 2023
Purchased a package that allowed us to swim and interact with the dolphins, as well as do a foot push (where the dolphins push their noses against your feet and push you out of the water). The dolphin was so sweet and the bond between him and his trainer was obvious. Would absolutely recommend anyone to do this experience and would love to do it again.
Written April 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler; We are truly proud to read that it was an amazing experience. We are committed to the welfare of dolphins as well as to providing moments of intense happiness to all our visitors, for sure your comments will be useful to other travelers. Thanks for your visit! Best regards,
Written April 20, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

George r
London, UK18 contributions
3.0 of 5 bubbles
Mar 2023 ‱ Family
10 stars for dolphin experience

Minus 7 stars for the photos. I read before we went it was a rip off. I would go one further and say it's out and out greed. The fact you can haggle the price down for all photos to 200 (still a rip off) us dollars says everything you need to know.

Capitalising on a beautiful moment like that is simply shameful and as a business owner, the thought of treating customers with such contempt could never be condoned. Shameful to use the dolphins for the justification as per other review feedback I've seen. Nothing to do with the dolphins bit everything to do with money.

Due to the layout you can't get great photos if you stood by the side but do what we done, ask other people at the hotel who are doing the dolphins at a different time and offer to video for one another. Save a packet and the dolphin push came out great. Alternatively, look for a young instagrammer type and pay them $50 for 45 minutes work.
Written April 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler, We are glad to read that was an amazing experience with the dolphins, on the other hand I’m sorry for the inconvenience with the cost of the pictures, we continuously working to have more affordable options for our visitors. Best regards,
Written April 20, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jonathan
Toronto, Canada1,330 contributions
4.0 of 5 bubbles
Jan 2023 ‱ Couples
Close encounter experience with the dolphins inside a tank. Approximately 20mins. No petting of head, eyes and blow hole allowed. No cameras allowed. Pics taken by staff on sale later. Very expensive. Cheapest photo package costs UD$119/-
Dolphins around 13 years old. Beautiful mammals.
Written January 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler; We appreciate your visit and feedback about your experience, they are very valuable and allow us to improve our services continuously. Sincerely,
Written February 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bram B
4 contributions
1.0 of 5 bubbles
Dec 2022 ‱ Family
We got there very early because they insisted we wait for over an hour in the rain. After that they tried a few times to overcharge us and they were not nice or accommodating at all. Bad experience.
Written December 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler; My sincere apologies of what happened, we would like to know more about the situation to prevent a similar one. We will contact you shortly to have all the information and follow up on what happened. Best regards.
Written January 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

nimsaJ323
Atlanta, GA8 contributions
4.0 of 5 bubbles
Oct 2022 ‱ Friends
Very good experience; they were so accommodating and the earth friendly message is impactful. They have moments where they let the dolphins just be dolphins and pause the experience which I appreciated. Only weird thing is the proximity to the hotel. Some weirdo was standing in his balcony watching in the nude. Of course, that isn’t the fault of the company, but still odd. There was a child in our group and I hoped she wouldn’t see. Great otherwise.
Written October 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear traveler; We are truly happy for your comments about your experience with us, proud to read that it was a valuable experience. We are committed to the welfare of dolphins as well as to providing moments of intense happiness to all our visitors. Best regards,
Written November 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.



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DELPHINUS PUNTA CANCUN: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Delphinus Punta Cancun

Delphinus Punta Cancun is open:
  • Sun - Sat 9:00 AM - 5:30 PM


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