This was very cheap my husband and his friend put wetsuits on then they was given a snorkel each... read more
I booked a reservation through swimwithwhalesharks - can't use website links in this post - for June 2018 for 5 people. The reservation email that they send back to you is through "Turbulence Music Corp." so when checking... More
I booked a reservation through swimwithwhalesharks - can't use website links in this post - for June 2018 for 5 people. The reservation email that they send back to you is through "Turbulence Music Corp." so when checking my emails for confirmation I overlooked this and was thinking that our reservation was not confirmed even though the deposit had been taken out. There was no phone number or email on the website while we were in Cancun so I was getting worried. Finally found a phone number online and called them - they were extremely friendly and helpful. Unfortunately the weather was horrible almost the entire time we were there and the government was not allowing the boats to go out. The gentleman kept telling me to call back to find out if the tour was going to be able to go out so I called back at 2p and he asked if I could call again around 5p because they had not made a decision yet. Called back at 5p and unfortunately it was a no-go. The deposit was quickly refunded after I sent an email (again - to "Turbulence Music Corp"). The phone number in the email is 998-401-6681 (if calling from out of Mexico dial 011-52 first and then the number). Third time trying to see the whale sharks that I haven't been able to (1st and 3rd time weather related - 2nd time we went too early in the season and the boat captains hadn't been issued their permits yet) but one of these days hopefully. When I do go back I will book with this company again because of their refund policy. Hope this helps !