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Soto's Cruises

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Soto's Cruises
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Traveler Overview
  • Excellent85%
  • Very good8%
  • Average3%
  • Poor1%
  • Terrible3%
Travelers talk about
“captain randy”(4 reviews)
“stingray city”(40 reviews)
“cruise ship”(14 reviews)
About
Sotos Cruises has been in the watersports business for over 22 years. Our trained and experienced crew members always ensure great personalized attention. Our boat is very clean, well maintained and we carry all the safety equipment necessary...more
Contact
George Town 30192, Grand Cayman
Website
+1 345-945-4576
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Reviews (124)
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All reviews captain randy stingray city cruise ship take photos grand cayman fruit punch fish shallow reef great trip stingray encounter entire cruise minute ride first stop cayman islands kerry dock rays
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1 - 10 of 117 reviews
Reviewed 17 June 2018

We all loved this tour, the snorkeling this day was especially beautiful. We had a small group and were able to snorkel plenty and enjoy the beautiful waters! We then went to Stingray City - this was the best part, everyone in our tour was...More

Thank Amy G
Reviewed 13 June 2018

We booked a tour via email. In the email with the confirmation, it was written that we should find company's representatives in one of the white tents, and we should meet with them at 8:45. When we arrived to the shore at about 8:35, there...More

Thank miriam19512018
cruises21, Manager at Soto's Cruises, responded to this reviewResponded 20 June 2018

It was very disheartening to read such incorrect information as this as I would never have guests wait for me for 1.5 hours by not showing up. What probably happened here was that Daylight Savings Time vs Local Time was misunderstood, very easily. My company...More

Reviewed 22 May 2018 via mobile

This was an amazing, wonderful visit with the stingrays.....both the captain and guide were so very helpful. The guide brought the stingrays to us so we could each hold them, great experience for all ages...grandmother on down to teens and 10 year old granddaughter. I...More

Thank Linda B
Reviewed 9 May 2018

First, we were cramped in minivans to go to the pier where the tour starts. When we thought the minivan was full and ready to go, the lady arrived with a family of 6 more people to fit. We literally had to push everyone and...More

2  Thank Sebastien C
Reviewed 20 April 2018 via mobile

The day was nice: we saw some stingrays but overall the six of us felt that the staff (except for Kerry) was not very friendly and kinda look annoyed. We had no information on the area or the stingrays. The boat was packed and it...More

1  Thank Marie M
cruises21, Manager at Soto's Cruises, responded to this reviewResponded 21 April 2018

Thank you for your response. This day was exceptionally busy for us with cruise ship guests, definitely not typical of our tours. It can be more stressful on the crew to ensure everyone's safety and security and perhaps this is why they may have appeared...More

Reviewed 29 March 2018

Met by Kerry Soto at the cruise pier. After a short wait to get all of the registered guest ashore, we made the short trip to the dock. Captain Randy and his deckhand had the boat ready and our roup of 16 headed out. Water...More

1  Thank Volfan1858
cruises21, Manager at Soto's Cruises, responded to this reviewResponded 30 March 2018

Thank you for your review. It was a pleasure to meet you and show everyone a wonderful time with our amazing Southern stingrays and beautiful marine life. I trust that you all will revisit us again in the near future. KERRY, MANAGER, SOTOS CRUISES

Reviewed 26 March 2018

Soto's could of not been any nicer to our group of 8 this past February. We were on the Island from the Liberty of the Seas, we booked on our own at the recommendation of a Family on the same cruise. That same family happened...More

Thank Joe S
cruises21, Manager at Soto's Cruises, responded to this reviewResponded 27 March 2018

Thank you very much for your review. We really appreciate each and every one of you and would like to welcome you back in June! It was a pleasure meeting you all. KERRY, MANAGER, SOTOS CRUISES

Reviewed 13 March 2018 via mobile

We booked a private afternoon excursion for our group of 8 with Soto’s on a cruise stop. They are a small family operation that competes with other commercial options with better prices, very flexible itinerary options, great customer service and an intimate Cayman experiences. The...More

1  Thank Trent T
cruises21, Manager at Soto's Cruises, responded to this reviewResponded 14 March 2018

Thank you very much for your review. We are happy to be a part of your memories during your short visit by cruise ship to our beautiful Island. We've been in the watersports business since 1987 and thoroughly enjoy meeting guests and providing them with...More

Reviewed 1 March 2018

We cruise every year and have been on so many excursions we really dont book them because of the quantity of people that attend. We were o n a small beach in Cozumel and started talking to another couple (with 7 kids) and they told...More

Thank RonM431
cruises21, Manager at Soto's Cruises, responded to this reviewResponded 3 March 2018

Thank you for your review. I am happy that you and your family contacted us and thoroughly enjoyed our services. When you return to our beautiful Island, I would be very happy to assist you again. Our business is your pleasure. KERRY, MANAGER, SOTOS CRUISES

Reviewed 6 February 2018

Our original trip with someone else was canceled due to our ship arriving late into port. Man are we glad that happened. Capt Randy and John were such amazing tour guides. They provided all the equipment needed to enjoy a beautiful day on the Island....More

Thank cindyloo2671
cruises21, Manager at Soto's Cruises, responded to this reviewResponded 8 February 2018

Thank you for your review. It was our pleasure to assist you and we are happy that you got to experience the fine quality of our tours. We would like to invite you back to our beautiful Island in the near future. Thanks again for...More

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Questions & Answers
Ask a question
Tammy W
22 March 2018|
Answer
Response from cruises21 | Property representative |
Thank you for your question and for your subsequent telephone call. I trust that I answered all the questions and look forward to meeting you and the rest of your group on Friday. KERRY, MANAGER, SOTOS CRUISES
1
Vote
Linda B
16 March 2018|
AnswerShow all 3 answers
Response from cruises21 | Property representative |
Thank you for your question. Our boat is mono hull, power boat, we don't use a sailboat or catarmaran.
0
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