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Review Highlights
Outstanding agency for custom excursions

I hired Hamlet, my guide, to drive me to Matanzas and Cardenas for a one-day trip and also to drive... read more

Reviewed 2 weeks ago
Sergio C
,
Miami
An awesome time!!!!!

I had found Customizing Cuba Tours online before heading out to Cuba. All my emails and questions... read more

Review collected in partnership with this attraction

Reviewed March 5, 2018
Gary H
,
Toronto, Canada
Read all 47 reviews
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Overview
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Having customized tours from Varadero to different provinces Professionals tour guides with more than 10 years in the business Significant experience in every service we offer means accurate, efficient work and proven ideas since 2007 We will intend to overcome your satisfaction and make sure you and your family know the real Cuba and have an unforgettable experience.
  • Excellent94%
  • Very good4%
  • Average0%
  • Poor2%
  • Terrible0%
Travelers talk about
Closed Now
Hours
Hours Today: 8:00 AM - 6:00 PM
Suggested Duration: More than 3 hours
LOCATION
Varadero, Cuba
Write a ReviewReviews (47)
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"vinales valley"
in 3 reviews
"amazing tour guide"
in 3 reviews
"caribbean sea"
in 3 reviews
"havana tour"
in 5 reviews
"responded promptly"
in 2 reviews
"old havana"
in 4 reviews
"perfect english"
in 2 reviews
"day trip"
in 5 reviews
"crocodile farm"
in 2 reviews
"beautiful country"
in 2 reviews
"private tour"
in 2 reviews
"hamlet"
in 37 reviews
"sabre"
in 3 reviews
"buick"
in 3 reviews
"trek"
in 2 reviews
"swamp"
in 2 reviews
"cuba"
in 26 reviews
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1 - 10 of 40 reviews

Reviewed 2 weeks ago

I hired Hamlet, my guide, to drive me to Matanzas and Cardenas for a one-day trip and also to drive me around Havana the next day to visit childhood haunts. Hamlet was awesome, friendly, professional and reliable, and very reasonable in cost. The car was...More

Thank Sergio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2018

I had found Customizing Cuba Tours online before heading out to Cuba. All my emails and questions were answered promptly and patiently by Hamlet. On the day of our tour he was at our hotel right on time. To be honest he was early. Our...More

Review collected in partnership with this attraction
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded March 6, 2018

Dear Gary, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to hear you've...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2018

There were four couples and we were staying in Havana. We booked three tours including Havana City, Vinales Valley and Trinidad/Cienfuegos. Both Hamlet and Raul were exceptional guides. Their English is excellent. Their knowledge of the region superb. I booked ahead for all of us...More

Thank Janice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded March 6, 2018

Dear Sanfelipe, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to hear you've...More

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Reviewed February 8, 2018

My husband and I travelled to Cuba for the first time January 2018. I researched on Trip Advisor to find a tour operator that would provide personalized service. We are not fans of the large bus tours. Hamlet from Customizing Cuba Tours responded promptly to...More

Thank Dianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded February 14, 2018

Dear Dianne, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. It’s great to hear you've enjoyed your tours with us. We really love to hear...More

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Reviewed January 29, 2018 via mobile

Booked 2 tours with Hamlet prior to vacation. Immediate responses to emails with clear details and costs. Changed from 4 people to 6 with minimal adjustment and increase in cost (needed a bigger vehicle). Both tours included guide (Hamlet) and driver. Vehicle very comfortable and...More

Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded February 5, 2018

Dear Gail, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to hear you've...More

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Reviewed January 5, 2018

This was our first visit to Cuba and we were looking forward to a day trip to Old Havana in one of the antique cars. Hamlet (guide) and Roly (driver) delivered a wonderful day, answering all of our questions and even finding a place along...More

Review collected in partnership with this attraction
Thank Shamus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded January 7, 2018

Dear Cari and Shamus, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to...More

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Reviewed January 4, 2018

We booked 2 day tours with Hamlet before our departure for Cuba. He responded promptly to our emails and suggested an itinerary. On each morning he was on time and the car a Volkswagen Passat was immaculate. Hamlet is friendly, knowledgeable, his English is perfect...More

Thank j_mylod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded January 5, 2018

Dear Joyce, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. It’s great to hear you've enjoyed your tours with us. We really love to hear...More

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Reviewed December 1, 2017

Last monday we returned from 10 days in Cuba. What a wonderful country, nice people and so much to see and do. Glad we had 3 day tours and 4 half day tours, as lying on a sunbed at the pool in your hotel in...More

Thank 422marco123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded December 5, 2017

Dear Marco, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to hear you've...More

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Reviewed October 17, 2017 via mobile

My boyfriend and I were traveling to Cuba for his 40th Birthday. Going to Havana has been on his bucket list so that was a must. After a lot of research we decided to book with Hamlet. We are so glad that we did. We...More

Thank Kathleen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded October 24, 2017

Dear Kathleen, It's great to hear that you've enjoyed your tour with us. Thank you so much for recommending us here on trip advisor your comments are very much valued and we really appreciated. We look forward to seeing you on your next trip to...More

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Reviewed August 29, 2017

Our tour operator was not able to arrange the itinerary we wanted so we emailed a few companies in Varadero and Customising Cuba Tours were very fast to respond and deal with our unusual requirements at short notice. Hamlet was our guide and was extremely...More

Thank ked40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded November 1, 2017

Dear Andy, It's great to hear that you've enjoyed your tour and that you've had a great experience. Thank you so much for recommending us here on trip advisor your comments are very much valued and we really appreciated. We look forward to seeing you...More

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Ask a question
Questions & Answers
KateWatts
March 20, 2017|
Answer
Response from Customizing | Property representative |
Good day Kate, Thank you for contacting us and also for considering our services as a possible choice for your holidays in Cuba. We will contact you in short with more details and will answer all your questions regarding... More
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