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Customizing Cuba Tours

Varadero, Cuba
+53 5 2892031
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Review Highlights
A great tour with this company, and our guide Hamlet

My friend and I booked a tour with Hamlet in April. He was a great tour guide, and it felt like we... read more

Reviewed 1 week ago
justine000001
,
Montreal, Canada
Interesting

We spent the day in Havana cuba. We chose to get a horse and buggy. The tour guides were great... read more

Reviewed 31 May 2018
brenda h
,
Camden, Tennessee
Read all 54 reviews
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Overview
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Having customized tours from Varadero to different provinces Professionals tour guides with more than 10 years in the business Significant experience in every service we offer means accurate, efficient work and proven ideas since 2007 We will intend to overcome your satisfaction and make sure you and your family know the real Cuba and have an unforgettable experience.
  • Excellent96%
  • Very good3%
  • Average0%
  • Poor1%
  • Terrible0%
Travelers talk about
Open Now
Hours
Hours Today: 8:00 AM - 6:00 PM
Suggested Duration: More than 3 hours
LOCATION
Varadero, Cuba
CONTACT
Website
+53 5 2892031
Write a ReviewReviews (54)
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All reviews
"vinales valley"
in 3 reviews
"amazing tour guide"
in 3 reviews
"old havana"
in 6 reviews
"caribbean sea"
in 3 reviews
"havana tour"
in 5 reviews
"day trip"
in 7 reviews
"air conditioned car"
in 2 reviews
"responded promptly"
in 2 reviews
"wonderful restaurant"
in 2 reviews
"perfect english"
in 2 reviews
"crocodile farm"
in 2 reviews
"beautiful country"
in 2 reviews
"air conditioning"
in 2 reviews
"private tour"
in 3 reviews
"take pictures"
in 2 reviews
"hamlet"
in 43 reviews
"sabre"
in 3 reviews
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1 - 10 of 46 reviews

Reviewed 1 week ago

My friend and I booked a tour with Hamlet in April. He was a great tour guide, and it felt like we already knew him. He also gave us time to take pictures and explore. Unlike many other tour experiences that I've had, this one...More

Thank justine000001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 31 May 2018

We spent the day in Havana cuba. We chose to get a horse and buggy. The tour guides were great and very informative. We enjoyed the architecture and to see some growth. We were sadden by some of the provety. It was well worth the...More

1  Thank brenda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 22 May 2018

Loved seeing Old Havana with Hamlet. We then toured the fort, had lunch and drove around New Havana. Hamlet answered all of our questions, was full of knowledge and made the very hot day fun, in his air-conditioned car. Would enjoy returning and having another...More

Thank sssaaammmaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 7 May 2018

Hamlet was very accommodating and also very helpful the whole way. From booking...to scheduling the actual pickup and even to having to hunt down a bank machine he was the best guide. He customized the trip for what we wanted, but at the same time...More

1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 3 weeks ago

Dear David, Thank you for taking the time to write your review of our listing, your comments are very much valued and we really appreciated for recommending us here on trip advisor. It was really lovely to show you around. We are very happy to...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 May 2018

Hamlet and Customizing Cuba Tours were perfect in every way. Fast to respond, great advice, local help, and arranged the perfect 10-day trip. My wife and I traveled with 2 young kids and 2 grandparents. All transportation was done in a nice A/C minivan. Hamlet...More

Thank grady110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 4 May 2018

Dear Grady, Thank you for taking the time to write your review of our listing, your comments are very much valued and we really appreciated for recommending us here on trip advisor. It was really lovely to have you all and to show you around....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 April 2018

We found Hamlet based on TripAdvisor's reviews and he did not disappoint. He is very quick to answer emails and he offered us the best quality/price option. We wanted our tour to include both day and night Havana plus a convertible classic car ride. Hamlet...More

1  Thank MillsOnWheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 6 May 2018

Dear Mila, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to hear you've...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 April 2018

I hired Hamlet, my guide, to drive me to Matanzas and Cardenas for a one-day trip and also to drive me around Havana the next day to visit childhood haunts. Hamlet was awesome, friendly, professional and reliable, and very reasonable in cost. The car was...More

Thank Sergio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 29 April 2018

Dear Sergio, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. It’s great to hear you've enjoyed your tours with us. We really love to hear...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 March 2018

I had found Customizing Cuba Tours online before heading out to Cuba. All my emails and questions were answered promptly and patiently by Hamlet. On the day of our tour he was at our hotel right on time. To be honest he was early. Our...More

Review collected in partnership with this attraction
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 6 March 2018

Dear Gary, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to hear you've...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2018

There were four couples and we were staying in Havana. We booked three tours including Havana City, Vinales Valley and Trinidad/Cienfuegos. Both Hamlet and Raul were exceptional guides. Their English is excellent. Their knowledge of the region superb. I booked ahead for all of us...More

Thank Janice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 6 March 2018

Dear Sanfelipe, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. Your comments are very much valued and we really appreciated. It’s great to hear you've...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 February 2018

My husband and I travelled to Cuba for the first time January 2018. I researched on Trip Advisor to find a tour operator that would provide personalized service. We are not fans of the large bus tours. Hamlet from Customizing Cuba Tours responded promptly to...More

Thank Dianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 14 February 2018

Dear Dianne, Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around. It’s great to hear you've enjoyed your tours with us. We really love to hear...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Lucien H
27 April 2018|
AnswerShow all 2 answers
Response from Customizing | Property representative |
Hello Lucien, Thank you for contacting us and also for considering our services as a possible choice for your holidays in Cuba. You can do it through our official website under the tours menu or you can send us an email... More
0
Votes
KateWatts
20 March 2017|
Answer
Response from Customizing | Property representative |
Good day Kate, Thank you for contacting us and also for considering our services as a possible choice for your holidays in Cuba. We will contact you in short with more details and will answer all your questions regarding... More
0
Votes