Chena Hot Springs Resort
Chena Hot Springs Resort
3.5
7:00 AM - 12:00 AM
Monday
7:00 AM - 12:00 AM
Tuesday
7:00 AM - 12:00 AM
Wednesday
7:00 AM - 12:00 AM
Thursday
7:00 AM - 12:00 AM
Friday
7:00 AM - 12:00 AM
Saturday
7:00 AM - 12:00 AM
Sunday
7:00 AM - 12:00 AM
About
Escape to this eco-friendly resort in the Alaskan wilderness. It has woodsy cabins, rustic lodges, and family suites, making it a popular getaway spot. The main highlights here are the geothermal hot springs lake, outdoor and indoor hot tubs, as well as heated indoor pools. In summer, you can try activities like horseback riding and ATV tours. While in the winter, you can go on a snowmobile tour, go ice fishing, and even join an elusive Northern Lights viewing tour. Visit the Aurora Ice Museum, which is open year-round, to view ice sculptures and enjoy an Appletini served in an iconic ice-carved glass. – Tripadvisor
Duration: More than 3 hours
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  • Kelly B
    Concrete, Washington25 contributions
    great way to spend a few hours!
    This was a highlight of our trip. We went back twice. The rock pool is so big and misty that it feels very private. The indoor pool and tubs are a nice alternative for younger kids. The lockers sometimes eat your quarters but the showers are great and they have hair dryers. I will make this a regular stop on all future trips to Fairbanks.
    Visited February 2023
    Written February 23, 2023
  • Chiillysoap
    Winslow, Arizona15 contributions
    Would do again
    Very Friendly staff. Hot springs great! Rooms are nice. Restaurant wait is about 45 minutes when busy but well worth it. Just plan for it. Food comes fast, service was great as well as food. We were there 3 nights on a package and would do it again in a heartbeat. Done side was shuttle disorganized. Due to being off grid hard to get ahold of them from town sometimes. Shuttle driver was excellent. Aurora viewing organized when leaving but a s@&tshow when it was time to come back. Need a new system maybe colored bracelets. Dog sled fun but really short. Again all great staff
    Visited February 2023
    Traveled with friends
    Written February 25, 2023
  • NewsByScott
    Phoenix, Arizona239 contributions
    The water is the only nice thing
    Drove from Fairbanks to soak in the hot springs and eat dinner. The water is HOT yet your face and hair still freeze if above water. Bring your own towel and I recommend water shoes or flipflops because the bathrooms are wet and nasty...seems no one ever cleans them. You will need quarters for the lockers. Tried to eat dinner at the first come first serve restaurant. Put our name in and waited and waited. After 45 mins we inquired about our place and they actually had skipped over us and forgot us. Twisted their arm to correct their mistake and 10 min later we were seated and ignored by everyone for 10 more minutes...we walked out and drove back to Fairbanks for food. Recommend the soak but can't recommend anything else
    Visited February 2023
    Written February 27, 2023
  • Denise J
    Warwick, Rhode Island1 contribution
    Beautiful Day
    We purchased day passes to swim in the hot springs for $20 each. It was an experience I have never had before. I would definitely do it again and highly recommend it. The restaurant was also a highlight. The atmosphere was beautiful; the food was delicious; and the service was wonderful.
    Visited February 2023
    Traveled as a couple
    Written March 1, 2023
  • Paul
    Vancouver, Washington8 contributions
    Can't recommend Chena Hot Springs
    Could have done without this portion of my trip. Our room had no table and only one chair, no microwave or refrigerator. Somewhat noisy from folks dragging luggage to the second floor and stomping around while up there. We were on the first floor in a Fox room. The hot springs were hot but the rocks surrounding it were slimy. The locker room was too crowded and it was a long walk to the pool in cold weather. The Activity Center was supposed to have sandwiches and salads but the selection was poor maybe because they wanted quests to eat at their restaurant. One positive is that their restaurant food was good. The drive up there was a white knuckle job with folks driving too fast and the road not adequately plowed. The ice museum was a bit underwhelming.
    Visited February 2023
    Written March 1, 2023
  • J Skinner
    Charleston, South Carolina5 contributions
    Beautiful Experience in the Morning Hours
    We went here on a Sunday morning, and it was perfect timing before it got too crowded. We had our 10 & 12 yo kiddos with us, and they LOVED the areas they were allowed in. The outside hot springs only allows adults, so we had to take turns going out there because kids must be supervised at all times where they are. I definitely recommend this for couples without kids as much as I do for couples with kids. Don't let the slight sulfur smell in the natural hot springs scare you away. It's not horrible and more than tolerable.
    Visited March 2023
    Traveled with family
    Written March 6, 2023
  • KKfromAK
    Talkeetna, Alaska86 contributions
    It is just OK!
    It is time to spend a bit of attention to the overall facility. I live in AK so I have the opportunity to go when I want. I went in 2018, 2021 and 2023, each time things become a little more run down. Normally I stay in the Moose Lodge but as prices of everything has increased I opted for the Fox Room, basically these are a 4 flex building and they built 8 rooms in each, 4 downstairs and 4 upstairs. First off I was in building 201 room 1, but the evacuation route is for room 4. They have outdoor fixtures for lights in the room, not a big deal but just odd. The bathroom is just a toilet and shower stall, no tub, (the vanity is located by the entry door) but then again not a real issue. The issue was that once you went into the bathroom and tried to take a shower it was so dark. They probably need to put a little brighter light in there so you don't have to use a headlamp. In the entry there is a heater that heats the common area, it is an extremely loud heater that runs non-stop so sleeping with the noise wasn't easy. Overall it is OK just nothing outstanding. Dinner, as the rest have said a bit pricey and not overly great but not bad. The hot springs are still relaxing even when it is 20 outside but can get a bit crowded. I went at 7:30 AM and there was not one other person till after 8. They do open at 7 so if your an early riser it's convenient.
    Visited March 2023
    Written March 13, 2023
  • Ann
    Georgia43 contributions
    Better than expected…ignore the bad reviews
    I almost did not go because of all of the bad reviews. I just went for an afternoon and went to the Ice Museum and hot springs. Had low expectations but was pleasantly surprised. The Hot Springs were nice, some people brought their phones in it with a waterproof case. I did that at first, but then took my phone back to the locker. I realized that there was a path that you could walk around the outside of the Hot Springs and take pictures. I did wish that I had had flip-flops, but was fine without. The locker room was OK, pretty similar to a standard YMCA locker room. Glad the host at my b&b recommended it.
    Visited April 2023
    Traveled solo
    Written April 1, 2023
  • Eyefixer
    Wasilla, Alaska135 contributions
    Great day trip. That's it.
    Great, for a day trip. Overnight, not so much. The hot springs are pretty neat. Bring cash, as lockers require quarters, which is pretty stupid with as much as you spend to enter the hot springs. I'll include a separate review on the other Chena Hot Springs Resort listing for the lodge and restaurant. Bottom line, go for a day and see all the stuff. Ice museum. Geothermal plant. Green house. The Aurora trip would be good if the lights come out, which they didn't, for us. But I'm not sore about that. The ride to and from the top of the mountain to the heated yurt is horrible. The tracked vehicle that takes you to the top shakes you and slams your around. You will become intimate with your neighbors. If you have any back or neck problems, of any kind, I highly discourage the aurora trip. Really neat place. For a day trip.
    Visited April 2023
    Traveled as a couple
    Written April 2, 2023
  • RanettaG
    Orlando, Florida10 contributions
    Off the beaten path!
    This is about an hour outside of Fairbanks and a lovely drive. I'd never seen a hot springs before so I wanted to see it. Very interesting. The Ice Museum is okay. We had lunch in the restaurant. Food was very good but the service was a little slow. So if you are planning to eat before your museum tour, allow extra time.
    Visited July 2023
    Written July 22, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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NortheasternChange
Anchorage, AK1 contribution
Feb 2024 • Couples
Came up from Anchorage and I was excited to go for my birthday, but then I got there. The water is DISGUSTING! Algae floating all throughout, even though it’s not a natural spring and they pump water in they could clean it properly but they don’t. He final straw before we left was seeing a TAMPON on floating around the bottom of the hot spring. 🤢 🤮

Not even 12hrs later my bf and I end up with sinus pressure, coughing, headaches, and body aches.

Someone needs to send a health inspector there asap!
Written February 14, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Megan R
66 contributions
Feb 2024 • Couples
We took a tour to Chena Hot Springs, which included a dinner reservation and access to the hot springs. Food was fine, nothing to write home about, and very expensive. I was excited about the fact that they grow their own veggies, but my tomatoes were still mealy and disappointing :( The server ignored me when I asked to order a drink before others in our party were ready to order.

We came for the hot springs though, so we hoped they'd be better than the meal! I recommend bringing your own towels, despite the logistical problems it may cause. The $5 rental towels were glorified handkerchiefs and you really need 2 each so you have one to stand on while getting dressed.

Once we got to the actual locker rooms (and at no point prior, when it might have been helpful!) we found that the ladies showers, toilets, sinks, etc. were all out of order. The locker rooms were also not heated (and it was -40), floors are wet/icy, slippery, and DIRTY. Ignoring the sanitary requirements that necessitate showering before entering the shared hot springs, hot tubs, and pool, we soldiered on.

The tunnel to the hot spring is not well-maintained. It is also frigidly cold and slippery as heck. BRING SANDALS for this walk. LEAVE YOUR TOWEL(S) IN THE LOCKER ROOM or it will get frosty.

The hot springs pool itself was in full party mode when we got out there. There were people climbing on rocks, throwing snowballs, and blocking access to the hot springs until you let them dump snow on you. Even though none of this is allowed, management basically doesn't care. A girl got hit in the eye with a snowball and all they did was come out and yell at everyone from the tunnel. They were warm, but the relaxing atmosphere we were expecting was nowhere to be found.
Written February 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

myrealityisbetter
Gibsonton, FL2 contributions
Feb 2024 • Friends
You should set expectations when going to the hot springs. I didn’t stay at the hotel or dine. It was negative degree weather outside and no heat in the locker rooms, nor were the showers working. The hot tubs were disgusting. Mildew and yellow water because of how dirty the tubs were. The hot springs themselves were very cool and that experience by itself was worth visiting but I wish I had known it would be an afternoon of so much work and effort. It was NOT a spa day. It was a day of rushing to get dressed and undressed in a freezing cold crowded locker room. Feeling filthy and damp afterwards until getting back home to shower off all the ick. Pools and hot tubs are so gross. The staff does not care at all. So unpleasant. Go to see the springs because those are sincerely neat, especially in the freezing cold weather. Icicles on your hair and face but warm below the water. Amazing pictures. But don’t expect any kind of spa experience. Don’t bother with sandals. It’s safer to walk barefoot because sandals freeze and become slippery. Don’t bring your towel or a robe outside because it will freeze and there’s nowhere to put them. Robes are pointless. You’ll dash out in your bathing suit. Go straight to the springs and skip the tubs and pools. Then go straight back to the locker room and hurry up and dry off, change and go home to get warm and clean.
Written February 6, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tim W
Cleburne, TX118 contributions
Jan 2024 • Couples
Must do on a trip to the center of Alaska!

We arrived at the resort in -40F weather and well after dark, so we saw little of the resort itself. They try to keep outdoor area lighting a bit subdued to limit the amount of light pollution that would impact viewing the northern lights.

First, we visited the ice museum where we had a really tasty Appletini. Of course, we stayed with tradition and made a wish before shattering our ice glasses on the ground.

Dinner at the restaurant came next. The restaurant is beautiful, and the menu contains a good assortment of entrees to cater to most customers. Prices are as to be expected for a resort of this type.

After dinner came the dip in the hot spring. Customers are afforded lockers for their personal gear at a whopping $.50 each (quarters only). Unfortunately, postings in the locker areas don't do the best job of telling you how to prepare and what to leave behind. We mistakenly took our towels with us rather than leaving them behind and hung them from towel bars located near the entry to the pool. Needless to say, they were almost blocks of ice when we stepped out. It's an amazing sensation to be bathing in a 104F pool when the air temperature is about -40. Your hair freezes on your head while you remain perfectly comfortable. We stayed in the water for about 2 hours and left just before closing time. Unfortunately, and again due to poor posted instructions, we ended up with wet socks, which made the final part of our tour slightly challenging.

The resort provides a viewing room with a large picture window facing north. Unfortunately, aurora activity was low on the night we visited, and light pollution created by cars driving in front of the window as well as the resort itself dampened the effect.

We had a great time at the resort and would definitely consider another visit in the future.
Written February 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nobody You Know
Atlanta, GA3 contributions
Jan 2024 • Family
Everything overpriced... 50 bucks here, 40 bucks there everytime going to eat or purchase something. Rude and inattentive wait staff. My son and I arrived a few hours early. While I knew that, we still had to wait until exactly 4:00PM. to check in. Even then, it was like pulling teeth to get registered. The hot springs were great, the natural beauty of the area is astounding... the people... not so much.
Written January 31, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lynn H
1 contribution
Jan 2024 • Family
I thoroughly enjoyed my experience at the resort. The staff was very friendly and accommodating. The grounds and hot springs were absolutely breathtaking! The tours were definitely worth it..do all of them!!
Written January 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ron K
5 contributions
Jan 2024 • Couples
What a rip-off. Sure, Alaska is expensive, but $20 per person for a mediocre "Ice Museum," and another $20 per person for a very small "martini" is an ice martini glass? Another $25 for something I have no clue what it was for. At least the hot springs were nice, but the locker room floors were wet and slippery. They could at least spring for some mats. Bring your own towel if you don't want to pay the $5 rental fee.
Written January 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

travellerAk2NZ
London11 contributions
Jan 2024 • Couples
I would maybe consider the hot springs themselves a 3, but the whole experience is definitely a 2. It starts and ends with the disgusting locker rooms. Dirty wet towels strewn everywhere, toilets that don’t flush, showers with VERY questionable water just sitting there that you need to stand in to shower, and just overall poor quality. The indoor pool and hot tub should be avoided. I don’t know who would want to get it that with them both being such a concerning green color and all the foam and floaties in there had me gagging. Additionally there was no thought given to the experience the walk from the lockers to the outdoor pool should have heat lamps along the way and grip mats should be on the ramp going down into the water as that was quite slick and not safe. In the pool they have these changing color lights but they shine down so brightly depending where you are it’s hard to see and not relaxing. Overall it was like they had no pride in the offering and have let it become so run down. The funny thing is they then play fancy spa music in the first room where you check in… trying to set veerrry different vibes from the reality.

It’s sad because this could be a location to be proud of as an Alaskan. We almost stayed here a night and I’m very glad we did not.
Written January 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Yuko S
Washington1 contribution
Dec 2023 • Family
We just came back from there and we had a great time. As other reviewers say, the place is outdated, and if you assume this would be a high-end resort you’ll be disappointed. My 9 year old had so much fun dog sledding, kennel visit, watching aurora, playing in snow etc. As for the hotel, we stayed at Moose Lodge, and like I said above it’s pretty basic. We didn’t have any wifi issues some people mentioned. I’d recommend bringing some of your own food since the restaurant is pretty expensive. They have other cheaper option such as frozen pizza, corn dog, salad etc at the cafe as well. They also have a microwave, a toaster, hot water and paper plates, utensil etc for everyone to use. We also brought filtered water bottles to make tap water drinkable so we didn’t have to buy tons of bottle water every day. Their tap water is not drinkable.
Now, things about aurora. I assume this is the main purpose for people going there during the winter.
First of all, you don’t need to go on an aurora viewing tour to see aurora. There’s this aurora viewing room at the activity center, and we were able to see it from there, FOR FREE. (Yes its in upper case cuz it’s important)
If you wanna go on a tour, I would wait to book it until you get there and check the weather and aurora activity during your stay, then book it if things look good. Tour is too much of a gamble for the money you pay, and you have to stay up there no matter what for 4.5hrs. It sucked since we couldn’t see it then. At activity center, you see it, then you can go to bed. (Or wait to see more, your choice) And they WILL take you on a tour no matter what even it’s super cloudy or hazy. They won’t cancel it. I thought it was slightly vindictive but I guess there’s always a chance to see it, even if it’s very slim.
If you try to book the tour at last minute and it’s full on that day, no big deal, you can still see it from the activity center, which is essentially the same thing.
The only difference is tour will have 360 degrees view. 100% of children I saw fell asleep. It’s not fun for them. I’d say the youngest you could bring is maybe like 12 if they are mature. Maybe a little older.
The photo attached was taken from the activity center, where you can wait inside, with clean bathrooms, stores etc. If you go on a tour, you’ll wait in a tent with other 40 frustrated people with nasty bathrooms with limited food/drink supply. It’s honestly not worth the gamble.
In other note, I forgot that they only had 3-4hrs of daylight a day during the winter and we wanted to go cross country skiing but we couldn’t, since we booked other activities during the day. So plan your day accordingly during the winter.
Written December 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Beth J
Oklahoma City, OK1 contribution
Sep 2023 • Family
The one dot is for the most delicious Tomato Basil soup I've ever eaten, and for their food growing program. We stayed there in mid to late September in a Bear Family suite. I had been warned it was rustic. I was not warned it would be filthy. Upon arriving and unpacking, my brother-in-law (who doesn't like shoes and socks) went to put on shoes for dinner, and his feet were black. They did not start out that way. Not merely soiled, black. It took him quite a while to get them clean again.The floor had obviously not been cleaned in a lo-o-ong time. While taking a shower, the multicolored molds were not enchanting. I put my hand on the wall to steady myself, and it was SLIMY. All of the shower walls were slimy. Again, not cleaned at all in a long, long time. These two things left us questioning the cleanliness of the whole place. Every time we tried to heat up water in the microwave, the electricity went off. We had to continously reset the breaker, which, after the first time, a very prompt maintenance worker showed us how we could do it. I really wish I had taken pictures. The whole building really needed some maintenance, structurally, electrically, and cosmetically. Upon touring their hydroponics operation, we were also treated to a tour of their brand new arsenal of 3D printers, so they can make their own over-priced souvenirs. That money would have been better spent on some of the above issues. As other reviewers have pointed out, due to the isolation of the property, you are at their mercy. The restaurant was adequate, except for soup as noted above, with mediocre to bad service. Of course, the surroundings were beautiful. Unfortunately, it rained the whole time we were there, so no Aurora. There are a lot of places to see the Aurora, so unless you really want to partake of the waters, skip this "resort." It is much more like the scout camp I attended as a child, but our leaders made us keep it a lot cleaner. Anyone who wanted to put in a competing facility would not have to work very hard to out-do Chena Hotsprings Resort. I am 62, and this only my second negative review I've left anyone.
Written November 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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CHENA HOT SPRINGS RESORT: All You Need to Know BEFORE You Go (with Photos)

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