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JR East Travel Service Center - Shinjuku Station

5-24-941-1 Sendagaya, Shibuya 151-0051, Tokyo Prefecture
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Review Highlights
Very, Very Helpful People

A recent visit to Tokyo with sister and friend - ended up here to buy Japan rail passes. Everyone... read more

Reviewed 1 week ago
rjzach
,
Mansfield Center, Connecticut
English. No problem

Had to get some information and walked in here. Everyone was so helpful and they are willing to... read more

Reviewed 4 weeks ago
Kelly K
,
Winnipeg, Canada
via mobile
Read all 17 reviews
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Overview
  • Excellent43%
  • Very good17%
  • Average35%
  • Poor5%
  • Terrible0%
Travelers talk about
“bullet train” (2 reviews)
“platform” (3 reviews)
“shinkansen” (3 reviews)
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Hours
Hours Today: 8:00 AM - 7:00 PM
LOCATION
5-24-941-1 Sendagaya, Shibuya 151-0051, Tokyo Prefecture
Shinjuku
CONTACT
Website
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Write a ReviewReviews (17)
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"bullet train"
in 2 reviews
"platform"
in 3 reviews
"shinkansen"
in 3 reviews
"journey"
in 2 reviews
"tickets"
in 3 reviews
"kyoto"
in 3 reviews
"nozomi"
in 2 reviews
"information"
in 2 reviews
"japan"
in 2 reviews
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1 - 10 of 11 reviews

Reviewed 1 week ago

A recent visit to Tokyo with sister and friend - ended up here to buy Japan rail passes. Everyone was very friendly and helpful and spoke enough English to communicate adequately. After pass purchases, they even made our first Shinkansen (bullet train) reservations for us.

Thank rjzach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Had to get some information and walked in here. Everyone was so helpful and they are willing to help in any way

Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 June 2018

We took the Nozomi Shinkansen from Tokyo to Nagoya. This is actually Tokyo-Kyoto line. Nagoya is the second last stop before Kyoto. The Journey is 1 hour 40 minutes from Tokyo to Nagoya. Basically, you need to know which platform, which car and seat number...More

Thank RobertChew-MY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 21 May 2018

Easier to find than the platform you want, or even the East Exits. Staff from the Travel Service Info center even took me to the correct ticket machine and guided me through the process. The station, with 7 floors, even confuses long term Tokyo-ites -...More

Thank Kiwi-Pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 May 2018 via mobile

Wow wow wow!! Have heard that the service levels are high in Japan but was blown away especially having lived in Bangkok... They are just too good to describe... This is what service should be everywhere...

Thank Aminur R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 March 2018

I stopped at the Travel Service Center just outside the New South exit at Shinjuku station. The staff was extremely friendly and helpful, they made a reservation for me for the Shinkanshen train. The ticket that I received already included the value of the ride...More

Thank PaulistanaCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 June 2017 via mobile

We stopped here when we first arrived in Japan. We gotJR rail passes and they provided some maps and directions. From here it was about an hours ride to Tokyo area.

Thank dixiepeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 May 2017

Purchased train tickets and asked for directions. Staff was very courteous and helpful. Counter is easy to spot from the west central entrance to Shinjuku Station.

1  Thank paso57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 8 February 2017 via mobile

If you at buying a Japan rail pass make sure you have time in Tokyo between 8am-18:30 to buy it. My flight landed late, 19:30 no where open that evening at Haneda or Shinjuku that could exchange my rail token for my rail pass. Told...More

Thank UK-JSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 February 2017

Excellent service. We stayed at Tateshina Hotel, Shinjuku. It took us 15 minutes to walk (early morning) to the station. Don't be fooled by the substations, you need to go to the main station. If you can buy your tickets the day before from the...More

Thank LWendt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nearby
Shinjuku
Shinjuku is the commuting capital of Tokyo, and
contains the busiest train station in the world. To
the west, there's an office district with the Tokyo
Metropolitan Government Office at its center. To the
east, there’s a district with long-established
department stores, cinemas and theaters. Shinjuku
Gyoen is a park originally built as the garden for the
Imperial Household. It is quite famous as a venue for
...More
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