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NexusTours: Tours & Tickets

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Open Now: 12:00 AM - 11:59 PM
Open today: 12:00 AM - 11:59 PM
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  • Excellent63%
  • Very good7%
  • Average6%
  • Poor7%
  • Terrible17%
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About
With over 20 years of experience and presence in 19 countries & 56 destinations throughout the Caribbean and Central America. We are Your Local Experts!
Open Now
Hours Today: 12:00 AM - 11:59 PM
Suggested duration: More than 3 hours
Contact
San Jose, Costa Rica
Website
+506 4000 1953
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Reviews (75)
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41 - 50 of 69 reviews
Reviewed 8 September 2017 via mobile

Booked an airport shuttle with this company and due to hurricane Harvey, had to delay our arrival by one day. We followed the steps on the email confirmation and sent an email with our new arrival time and date. The next day after receiving no...More

Date of experience: September 2017
Thank 378janicej
Reviewed 5 September 2017

I was very impressed with the professionalism and courtesy of the Nexus staff. The fact that they were there by 7:00am every morning was really something! What dedication! In the 2 weeks I was at the RIU Guanacaste, I booked several tours on their recommendations,...More

Date of experience: August 2017
Thank Sandy T
Reviewed 29 July 2017

We are very happy we got to do tour Costa Rica with Nexus Tours. We had a positive experience starting with the Sales Representative, Gilbert, who was very nice and patient to help us find the best tours to be enjoyed by the whole family...More

Date of experience: July 2017
Thank Marisela B
Reviewed 21 June 2017

We had pre-booked this tour through our travel agent (Vacation Express). The transaction was smooth. They also had provided us with round-trip to the airport-hotel. Our top notch tour guide was Christain. This man was loaded with knowledge, every question went answered without doubt. He...More

Date of experience: May 2017
Thank R8162GYstephanied
Reviewed 28 May 2017

We did Vandara tour last month The tour included some new for us things like ziplining and horseback riding. The bus was very comfortable, the guide had told us many new things on the country of Costa Rica, its culture, the region of Guanacaste, and...More

Date of experience: April 2017
1  Thank Volodymyr L
Reviewed 29 April 2017

Nexus provided reliable airport transports and a great guided tour of the "Blue River" in Rincon de la Vieja. The closest rain forest to Guanacaste coast. The Blue River tour included lunch, volcanic mud bath and hot spring mineral baths at the Blue River resort....More

Date of experience: April 2017
Thank StaceyBZ2016
Reviewed 21 March 2017 via mobile

How can I start...I am yet to write a negative review but I don't want anyone to go through what my friends and I went through with this tour company. First off I pre booked (fully paid and charged) before heading to Costa Rica. Nexus...More

Date of experience: March 2017
Thank Karyna C
NexusTQualityTeam, NexusTours Quality Team at NexusTours, responded to this reviewResponded 10 April 2017

It seems we had a disconnect and clearly dropped the ball. This is not reflective of our operational standards. We are beyond sorry we did not communicate clearly. We are looking into the root cause of the problem that we may correct it company-wide. We...More

Reviewed 6 March 2017

They take you for snorkling, leave on knee deep beach and expect you to know everything. When i asked the answer given was," we expect you to know how to snorkel" The ATV company is also not a honest advise company. We paid $100.00 each...More

Date of experience: February 2017
Thank PeeyushGupta
NexusTQualityTeam, NexusTours Quality Team at NexusTours, responded to this reviewResponded 10 April 2017

From what we can see your experience was not reflective of our brand. We are really sorry for that. From the moment you walk into our business it is our responsibility to give you the best possible experience and deliver what we promised. Clearly this...More

Reviewed 3 March 2017

I was scheduled for airport pickup. After going through Customs in the San Jose airport, I went to the area where people were yelling to get a cab in the boarding area. Others had signs for their scheduled customers. NOT THIS DREADFUL COMPANY!!! Walking around...More

Date of experience: January 2017
1  Thank Richard M
NexusTQualityTeam, NexusTours Quality Team at NexusTours, responded to this reviewResponded 10 April 2017

We are sad to hear things did not go as expected. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward...More

Reviewed 1 March 2017 via mobile

This year is my second year in a row staying at a Riu resort. Last year I stayed in Ocho Rios Jamaica and it was fantastic! This year I went to Riu Guancaste Costa Rica. The resort was really nice. Big, and clean. Good food...More

5  Thank suzannef445
NexusTQualityTeam, NexusTours Quality Team at NexusTours, responded to this reviewResponded 10 April 2017

Everything that we do is designed to deliver superior customer satisfaction and it appears we have failed you. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. We have addressed...More

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Questions & Answers
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Spillmichael1
20 October 2019|
Answer
Response from NexusToursAgency | Property representative |
Dear Michael, We have different options, to give you a better service, please, visit our web site, we would like to present the information clearly and in detail. Regards.
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septictanker
4 June 2017|
Answer
Response from suzannef445 | Reviewed this property |
You need to do them all. You go from platform to platform in the trees. There's nowhere to get off
2
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