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Northern Lights and Chena Hot Springs Tour from Fairbanks

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From
US$175.00
Date
2 travelers
Overview
Itinerary
+
You'll get picked up
See Important Information for details
  • 1
    Aurora Ice Museum
    Stop: 60 minutes - Admission included
    See details
  • 2
    Chena Hot Springs Resort
    Stop: 9 hours - Admission included
    See details
You'll return to the starting point
Highlights
    Important Information
    Departure Point
    Traveler pickup is offered
    If you are staying at the Alaska-Wildlife-Cabins-and-hostel, you can hop right onto our vans at tour begin.

    If you are staying outside the city limits, we can pick you up at Walmart.

    If you are at an address which is not specified from us, but inside the city limits, we can pick you up from there. Just leave us a comment with the address.
    Departure Time
    5:00 PM
    Duration
    10h
    Inclusions
    • Local Guide
    • Hotel pickup and drop-off
    • Access to Chena Hot Springs Resorts' hot springs, hot tubs and swimming area
    • Entry/Admission - Aurora Ice Museum
    • Entry/Admission - Chena Hot Springs Resort
    Exclusions
    • Gratuities
    • Food & drinks
    Show More
    Additional Info
    • Confirmation will be received at time of booking
    • Operates in cold weather conditions; please dress appropriately
    • Please don't forget to bring bathing suits, bath towels, at least 2 quarter for each locker and a picture id for the cocktail in the ice museum. (has to be purchased separately)
    • Not wheelchair accessible
    • Stroller accessible
    • Infants must sit on laps
    • Not recommended for pregnant travelers
    • The outside rock pool is only allowed for Adults 18 years and up. However, children are allowed in the inside pool.
    • Pregnant travelers are not allowed in the outside rock pool.
    • We have enough room for a foldable wheelchair. The hot springs are wheelchair accessible.
    • We can only pick you up from inside the city limits of Fairbanks or North Pole. Everyone else can be picked up at the Walmart parking lot in Fairbanks or the North Pole hotel.
    • Most travelers can participate
    • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
    • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
    Cancellation Policy
    All sales are final and incur 100% cancellation penalties.
    120Reviews28Q&A
    Traveler rating
    • 59
    • 7
    • 2
    • 2
    • 0
    Traveler type
    Time of year
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    • English
    Popular mentions
    The description on the website and what you get don’t really match. Pretty disorganized. Springs pool house was pretty gross, if you don’t like germs, don’t pay for this tour. Ice house was semi-interesting, but not worth the admission. $15 apple (pucker) martinis (cheap vodka).
    Read more
    Nice tour guide. Unfortunately I did not realize the tour was only at the resort I was already staying. I couldn’t cancel as it stated no refunds. Missed the first 2 hours as they were picking up people from other areas. Paid over $500 (3 people) to tour the ice museum which is
    Read more
    Response from Rainer Z, Owner at Northern Lights and Chena Hot Springs Tour from Fairbanks
    Responded 2 days ago
    Hello from North Pole, We would like to take a moment to explain what happened on this day. We reached out to you multiple times to make sure that you understand, what this tour would include for you, if you are staying at the Hot Springs Resort. The reply we received was: “we do understand this, but we didn’t know that we would be staying at this Resort, at the time of the tour booking.” Not even once was mentioned that you would like a refund. Furthermore, our policy and the tour description explain that our tours are nonrefundable and that we can only pick you up inside the city limits of Fairbanks and North Pole. This is made very clear, before booking, at the time of booking and in your confirmation mail. However, we like to help out our customers as much as we can and could have offered you a rain check, a transfer to a different person or even a different tour. It is difficult for us to help you out, if we are not being made aware of any issues, and are being told that our customers are happy with what they will receive. Our guide still tried to make your time as pleasant as possible. We still hope that you had a great stay at the Resort and that you enjoyed our beautiful Alaska. Kind regards, your AWG team
    Read more
    I booked tour to combine hot springs and northern lights experience. Guide Linsey was great and knowledgeable!🙂. Hot springs are amazing! Also you will have a chance to visit Ice Museum which is included in price. Unfortunately we couldn’t catch northern lights due to cloudy
    Read more
    We took part in this tour a few days ago and had such a great time! Lynley was such a wealth of knowledge, and she really went above and beyond to ensure that we had the best time we could have, which included giving us some treats to slip to the goats. There was a bit of snow
    Read more
    My friend and I came from Seattle in hopes of seeing the Aurora. Brian was our tour guide and we were his first tour! He's lived in the area for a long time and knew of cool scenic areas to take us to. We saw the pipeline and 2 moose crossing the highway on our way up to the
    Read more
    Response from Rainer Z, Owner at Northern Lights and Chena Hot Springs Tour from Fairbanks
    Responded 31 Oct 2019
    Dear Alana, thank you so much for leaving us and Brian such an amazing review. We really appreciate it and are glad that you had a great time on your trip. Even if Lady Aurora did not cooperate on that night, we are glad that you enjoyed the tour. warm regards
    Read more
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    Key Details
    • Duration: 10h
    • Mobile Ticket Accepted
    • Instant confirmation
    • Languages Offered: English
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