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    What to Expect
    Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

    With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

    Be sure to download the free audio guide to your Apple or Android device so you can get the most out of your museum experience. 

    The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

    This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
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    Important Information
    Departure Point
    9/11 Memorial Museum
    • Audio guide (mobile app available for free download)
    • Entry/Admission - The National 9/11 Memorial & Museum
    • Entry/Admission - World Trade Center Memorial Foundation
    • Hotel pickup and drop-off
    • Food and drinks
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    Additional Info
    • Confirmation will be received at time of booking
    • Children ages 6 and under are free
    • Direct entry on your mobile device is available
    • Ticket is for a specific date and time of entry
    • All visitors will be screened by airport-style security
    • No re-entry is allowed after exiting the building
    • Photography is permitted for private, non-commercial use only
    • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
    • The use of cell phones for conversation is prohibited in exhibition spaces and theater
    • Mobile devices, including cell phones, used to play audio tours must be connected to headphones or a headset
    • Using the audio guide is recommended (mobile app available for free download or available as a handheld rental on site for an additional cost); your own headphones/headset is required (headphones are available for purchase on site)
    Cancellation Policy
    For a full refund, cancel at least 24 hours in advance of the start date of the experience.
    Reviews (1,449)
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    All reviews who lost their lives twin towers remember where moving tribute somber experience fitting tribute new york first responders personal items beautiful tribute heart wrenching loved ones own pace guided tour visiting nyc first hand on display
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    1 - 5 of 698 reviews
    Reviewed today

    Bought tickets from TripAdvisor but they didn’t work with the system at 9/11 museum so buy them when you get there. Trying to get a refund

    Date of experience: September 2019
    Thank Derek O
    Reviewed yesterday

    For such an emotional event the museum has done brilliantly to strike an even handed approach to such a tragic occurrence. Having witnessed the event on television at the time it certainly brought back the memories and we spent almost 3 hours on site

    Date of experience: September 2019
    Thank ayresee
    Reviewed yesterday

    My birthday is 9/11, so I have always had this connection that day. This is a must for any visit to NYC or even the reason to go to NYC. It's done so well and respectfully. They do give the guests the option to how...More

    Date of experience: September 2019
    Thank Abonovic
    Reviewed yesterday

    This museum is so well done; I cannot think of a better way to organize the events and aftermath of September 11th. I truly enjoyed the tribute to lives lost with stories from family and friends. The North Tower exhibit of the day's events brought...More

    Date of experience: October 2018
    Thank jessica_ann_h123
    Reviewed 2 days ago via mobile

    Having never been to New York before felt it only right to visit Ground Zero and visit to museum. We bought tickets begiee we travelled, but when got the the venue our tickets fir the museum wouldn't work. No one told us why and were...More

    Date of experience: September 2019
    Thank Michelle W
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    Questions & Answers
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    18 September 2019|
    AnswerShow all 4 answers
    Response from Sandra C | Reviewed this property |
    Not a lot of walking and plenty of resting points
    10 September 2019|
    AnswerShow all 2 answers
    Response from jstaines72 | Reviewed this property |
    Unsure, did you check their website?
    1 September 2019|
    AnswerShow all 7 answers
    Response from Pat L | Reviewed this property |
    Yes. Absolutely
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