Dear Traveller628173737, My name is Sarah, I own Ningaloo Discovery. I have been out of range for a couple of days but have just been in touch with Heather in our office who has informed me of the outcome of yesterdays tour. She said that you came into the office and expressed your disappointment. After speaking to the skipper and crew I can understand it would have been a difficult day and can empathise with you. Unfortunately the weather conditions were not as favourable as they were forecast. Rest assured we searched high and low for suitable Whales to swim with - our spotter plane continued searching out the back of the reef for a substantial amount of time even after the boat had come back into the lagoon. Yesterday was the first time that we failed to find a suitable pod to swim with. The previous tour swam with Humpback Whales, whalesharks and even a sailfish so please rest assured we did not take you on a tour without believing there was a good chance of swimming with mega fauna on your tour yesterday. Ningaloo Discovery is a small family run business that replies on word of mouth and referral. We pride ourselves on delivering a quality eco tourism experience and would not be taking our guests out unless we believed we had a good chance of delivering a fantastic day. Our office staff and crew have all been trained to explain to potential guests the outline the day and what has been happening lately on the reef, they are careful to not "talk anything up" for a sale as we want to meet and exceed guests expectations. We also advertise and remind guests that in the event of a no sighting day they are welcome to come with us again at a 50% discount. Im sure seeing the number of crew, the aircraft, food, fuel, equipment, vessels and vehicles etc etc you can see where the costs of the tour go. If you would mind getting in touch with us directly we would be more than happy to try and work out a solution so that you don't feel your day out with us was a waste of time and money. We take our guests feedback very seriously and will do all within our power to implement any changes we can to ensure we continue to deliver a top quality eco tourism product.