Remind you that customers choose the itinerary according to their preferences (the tour is personalized). You declined several tours that included Makers Mark and finally chose your own. Neither in the tour information nor during our conversations did we suggest you have lunch at Buffalo Trace or go to the Buffalo Trace bar (they didn't have one). Lunch was provided by the tour guide at a restaurant near Buffalo Trace. Important: You will never find Pappy Van Winkle in Buffalo Trace, there are specific liquor stores where you'll find those bottles. If your husband is a Bourbon fan, he will know that Buffalo Trace sells a different special bottle of bourbon every day, not all brands will be available at once. On the same day as your tour, there was another review with five stars because they visited Makers Mark, Bardstown Bourbon, and Buffalo Trace Distillery. Finally, tours are chosen by the client!

Thank you very much Rene Bort for your comment. I'm sorry that I have that perception of the tour, but: 1.- You chose to go to Buffalo Trace, Makers Mark and 1792 Barton 2.- We never change your itinerary, we send you the list of tours that you could take so that you can choose and this message I sent to your wife. 3.- In the description of the tour, specify that it does not include lunch because people have different preferences, but we give them one hour additional for the lunch 4.- You were in a Van for 15 passengers, but in total there were 7 people ( 50% capacity of the vehicle) 5.- We send you an itinerary with the hours of the tour and you even visited a fourth distillery for lunch 6.- The type of tour you take in each distillery is determined by the distillery and “Not by us” 7.- The tour guide was interacting with you all the time, the tour coordinator was also with you and gave you drinks. Finally, I hope this answer gives you more information.

Important: the client chose the Bourbon tour out of a list of tours with detailed scopes. Mr. Lewis Prior to the tour, you had an itinerary with times for each distillery, but you didn't respect it. After 2.5 hours, you left Woodford Reserve, causing the entire scheduled tour to be delayed. We appreciate your feedback, and we will use it to improve every day Note: We even recommended Buffalo Trace tour, Makers Mark tour and other distillery but you declined them.

Dear James B., according to your feedback: 1.-Your hotel was located in another city (1 hour from Louisville - Lexington). 2.- The tour includes picking up clients from hotels located in Downtown Louisville, otherwise the meting point is 21c museum Hotel Downtown Louisville, Ky 3.- You received the itinerary of your tour and it includes: Meeting point, tour start time, vehicle and driver information. 4.- Days prior to the tour we sent you a reminder message with the place and time of the start of the tour but we never had an answer. 5.- You decided to do the tour using a taxi, we have helped you with the check-ins at each distillery. 6.- You missed a tour because you were late. (you stayed more than 2.5 hours at Buffalo Trace) 7.- You finished the tour in the city of Bardstown, we inform you that Walmart is a good place to get a taxi. We do not know the availability and prices of taxis. 8.- The start time of the tour is described in the itinerary and depends on the availability of the distilleries Additional Information: We offered you the cancellation of the tour and refund but you wanted to do the tour with Taxi and required our service to help you by phone during the entire tour. Note: We send you screenshots of the scope of the tour and your requirements do not meet.

We offered you Buffalo Trace and other distilleries even though your tour date was close. You informed us that neither distillery had availability when you made your reservation. The cancellation and refund was for another reason -disrespectful behavior - that we as a company reject and even we have reported it.