Booked this trip for my mother's 75th birthday, the ride was very lovely, the view magical. However, the pilot owner/operator Shane, was not so lovely. The man does not like to be asked questions. The man who is our host, and pilot, and will profit from our patronage, when asked once to repeat what he mentioned about the balloon, was extremely rude, and stated that he will not repeat himself. Again this happened while on the ground, pressed with another question, from the other group, he responded with, "Google it." The man who is supposed to be the expert was not keen on explaining pretty much anything. He spoke when he wanted to do so, and that was about it. Given the choices of available aeronauts, I'd recommend looking somewhere else. Shane, if you read this, consider taking some lessons on customer service.

Yesterday, Sunday February 19, 2023 we were blessed with an amazing sunset flight over the East Valley (Arizona)! It was touch and go for a bit while waiting to see if the winds would cooperate, and they did. Shane, our pilot, and the crew were great and very knowledgeable. Thanks guys for an adventure I will never forget! We took our 8 yr old granddaughter with us and it most definitely will be a memory she will have forever. Can't wait to book a Sunrise Flight soon!!

Because this is a third party experience you are at the mercy of the balloon owner. Ive done previous rides with other vendors and would suggest that you try them. the balloon pilot initially had his underage children in the van during pick up exceeding the number of people that could ride in the van to drop off. he was basically silent during the whole trip no narration. the end of the trip he took his unwashed hands cut an apple and dumped a bag of oranges on a table. it was very unsanitary his balloon was old and ripped definitely NOT worth the money. i check with another tour company and ride with them.

Once picked up and on the road it became apparent that they did not have a dedicated take off area. We spent an aggregeous amount of time riding in the van while the staff continually pulled up to private properties with locked gates, to which they did not have access. It's obvious to save on costs and enhance profits that they didn't own land or pay for the right to launch from someone else's land. If you don't have a guaranteed accessible launch site, send one of your team out to secure one before taking your guests on the journey. The staff in the vehicle were non communicative as they attempted to find a launch site, and would exit and return to the vehicle, without updating us. We inevitably parked in a no trespassing marked area next to a school and a major roadway. Felt less than legitimate. It took so long to find a take off location that our air time was maybe 30 minutes, and 10 minutes in they were seeking a landing zone as we careened towards downtown. We crashed through a tree/bush and concrete debris on landing and the support crew were so far away we continually tipped over while waiting. You had older and elderly passengers stacked on their sides as the basket kept tipping over into the dirt. The pilot was smoking his cigarette during this experience as he stood alongside the tanks and flames. Once we finally left the landing area we were about 12 minutes away from being dropped off to our personal vehicles when the other van/trailer called saying they had a flat. Our driver/staff member said we were going back to help. We asked if they could drop us off at our cars first and they refused. Legally you can't keep us in your vehicle. The right move would be to drop us off, then go back to offer your help and pick up the other vans passengers. They drove us around for another 30 plus minutes making loops on the highway with no clear destination. Once they located the vehicle with the flat, we decided to get our own transportation back to our car. We let the staff know in case they went to do a headcount and noticed we were gone, but they weren't operating with procedures. The staff member responded by telling us to settle up with the pilot before departing (we prepaid). Another couple left along with us because they were also fed up with the blatant lack of professionalism and courtesy of the staff. Usually you'll have one customer service hiccup during an experience, but the entire trip felt like the twilight zone. After reading other reviews I wish we would have done so sooner. Will not book or recommend this company. Absolutely upset about money poorly spent. I hope the owner now knows their staff are operating in such a manner under the companies name.

We had a planned flight last Sunday morning. We get a call at 5am saying flight was canceled due to high winds which confused me cause it was 3-4 mph winds , so I went to ask what was considered high when the guy says to me .....if you don't like it buy your own damn balloon and fly yourself damn self. needless to say I was stunned and won't be giving this business any of my money.

Avoided traffic at the Albq balloon event . We were able to do a splash and lift, very exciting! Very friendly and helpful staff

Took my husband on a sunset flight over Gilbert as a Christmas present. The pilot was very unprofessional as he was smoking prior to takeoff. Their equipment needs to be updated and the transportation van was incredibly filthy and its brake pads were grinding at each stoplight. The pilot complained that their company gets sued at least was once a month based on fraudulent injuries. He also mentioned that there is no money in this business and that is why the equipment is so old. Is this really something to be discussing with customers? They did not offer a small step ladder to assist elderly clients to get in the basket each section had between four and five people cram together. The pilot flew our basket solo over homes in Gilbert that I was embarrassed for the privacy intrusion. There was a large tree that I was certain our basket had touched. We hovered so low right above residential areas for quite a bit during this costly expedition. I do understand that changes in wind can create a difficult landing. The pilots son was doing his best by driving the van around below us looking for an appropriate landing. Unfortunately the pilot began belittling his son over the radio and criticizing him. Off of the radio he continue to complain that his son has been doing this his whole life and he should know better. His son was only 16 years old. This pilot is aggressive and very arrogant and this leads me to question his years of pilot experience. Out of his control, we landed on reservation property. The reservation police arrived. This was quite stressful for all of us customer standing in the dark. It was disappointing that the pilot did not prepare and explain how the last two passengers who were in their 70s were supposed to get out of the basket. The basket needed to tip over but with the elderly people in it? Are you kidding me! My husband ran over to help them crawl out of the basket in the weeds on the reservation. The tipping point was the pilots aggressive arrogance which determined that he got zero of a tip. We gave his 16-year-old son a generous tip for being the most professional and calm employee of this entire process. I would give this company -10 stars if possible. This was an awful experience.

The equipment used by this company is old. The van had cracked windshield and the balloon pilot complained that other companies had newer equipment. The ride Lasted 45 minutes and we landed in a remote location. The Van arrived to pick us up and after loading the balloon and basket on a trailer behind the van, we champagne toast and snacks(a bag of oranges and apples dumped on the table). We then departed in the van for a ride across the desert. Our van got stuck and we were asked to disembark so the driver and 2 assistants could try to dislodge the van. That didn’t work and the van wheels just became imbedded in the sand. We were in sight of a major road but the driver never offered to send for a van to take us back, to unhook the trailer or to call ubers for us. We just stood in the cold, dark waiting until a truck came with a wench and was able to free us. Never a I’m sorry or any apology for the inconvenience or the scary situation we were put in standing in a dark desert with snakes and wildlife. I called the following day and no apology and no offer of compensation just a what did you expect and when I answered that question Heather said well you were perfectly safe. I would not recommend this company. After discussing this with our concierge(we booked this ourselves not with her help, she said There are others that are more professionally run. Please do not make the mistake we made.

Friendly staff, balloon ride was fantastic. Champagne toast at the end was a nice way to end the experience.

Unfortunately we misunderstood the listings on the website and thought we paid for a private ride, but once realizing that all we did was put down a deposit for a group ride, the owner and staff did nothing to acknowledge that it could have been easier to understand, kept making excuses instead of apologizing, and ruined the whole experience by being rude and unprofessional and screaming profanities at my family in front of all the other riders. You should be ashamed of your behavior.

I’m very upset with this because first they canceled the day before due to weather saying rain… but absolutely no rain so I said can I get a refund or go the next day so they said yes… I was sitting outside Starbucks coffee on Happy Valley Road (where they said to meet in the Itinerary) from 4:35 until 5:47 and no one EVER showed up… I am beyond pissed and no one contacted me… I was blowing up emails and phones and no one answered… I was so looking forward to this Hot Air ballon ride on my last day of vacation… I would not recommend because communication is HORRIBLE

This company is awesome. My daughter wanted to marry in a hot air balloon and they worked with us to make her day special. Shane was wonderful and worked with our photographer (Nick Patton Photography) to make sure they had plenty of memories. Again thanks to Shane and his company for making her day memorable.

You can only hope this was a bad day for the company, but all signs point to a company in need of customer service training, safety training for staff and updated equipment. Our experience has too many red flags to share. Please do your research before choosing a ballooning company. We learned that the best price does not equal quality and safety. Proceed with extreme caution if you choose this company.

Honestly we were super excited about this experience and it was all disappointment. I reached out to the team via messages from trip advisor to make sure were all set as I saw other reviews that did have their reservation wasn’t correct. As I didn’t hear from them. I then called them multiple times to verify, I constantly got their voicemail. finally I got a call back from heather who completely got me confused with another person trying to book a reservation, she continuously kept saying we’re booked solid when I had a confirmation. Finally, we were able to come to the same conclusion that I’m my ticket was valid and I was all set. Now today of our hott air balloon adventure, I get a call saying our trip was cancelled due to weather issues “apparently too windy”. I missed the phone call and received this in voicemail. In the voicemail they also notified me to call them back to reschedule. I called back maybe 15 times since my missed phone called and received a message that the voicemail was full. As you can imagine that’s extremely frustrating as hott air balloons aren’t cheap and I am unable to get a hold of anyone or leave a voicemail. After a few hours had passed and over 15 phone calls, faith from the hott air balloon called back and insisted nothing was wrong with voicemail being full and their was nothing for them to do. Just to call trip advisor and get a refund. Overall, terrible customer service for an adventure we were so excited to embark with them. If I have any suggestions, please use a different company.

If you want to put your life and wellbeing of your family on the line and pay for it, this is the place to go. The combination of disregarding the simplest safety rules, coupled with aggression and arrogance of the team turns your stomach at the sight of the material. The handling of criticism and failure to provide service makes this company truly unique in Arizona. Welcome to hell! Alternatively take another company in the area of Phoenix. There are professionals too offering safety, pleasure and service for the same price.