Hello This is my final sms from me to your company. No body takecare my case. IThis is The worst company I have ever hired for guide and tour services. Even though I planned 3 months before my trip. Alfred ,Charlene They are not honest and only lies and meaningless messages are what I received from you. Shame on you. The worst tour operator in the Philippines. I will no recommended. My private tour was canceled because no boat in coron and 16 days later they have not issued a refund.

Rating: 5/5 The tour was well-organized and a fantastic experience from start to finish. Our guide, Echo, was not only professional but also incredibly friendly and engaging, sharing interesting information throughout the day and making sure everything ran smoothly. We were picked up directly from our hotel in Puerto Princesa and driven comfortably in a van to the Underground River. The river itself was stunning and absolutely worth visiting—a definite highlight for anyone traveling to the Philippines. Afterward, we joined a mangrove river tour, which offered beautiful scenery. However, this part of the tour felt a bit rushed, and unfortunately, no additional information was provided by a local guide, which was a missed opportunity. Overall, this was a fantastic experience, and we would highly recommend both the tour and our guide, Echo, to anyone visiting the area.

Please DON’T book your tour with this tour operator else you will ruin your enjoymenr of El Nido. Firstlu they told me that they would pick me up at 3am so I was out on the road waiting. At 3:45am I rang and the lady told me that she would call me back shortly. I waited until 4:30am them tried calling again. Noone picked up the call. At 5:20am the lady rang to inform that the driver was on their way. The driver arrived at 5:45am. And the horror started. I was the only passenger. He drove at 200kmh on a very windy road all the way. It was so scary for me. It took us less than 3 hours to get from Puerto Princesa to El Nido. It is usually a 5-6 hours jouney. When we got to El Nido the driver didn’t know where he should take me. He asked me to call the El Nido agent and I was like what. I wasn’t given these details.Anyway finally I connect with the tour guide. The tour itself was fabulous. Our tour guide John was very nice. The magnificent views on the boat and kayaking were just soo good. Drama again when I finished my tour. The driver in the morning had told me that they would be waiting for me at the same place he dropped me. When I rang him he said I ring the tour operator which I did. Then the lady asks me “ where about are you?” Me like at the place where driver dropped me in the morning. She goes like you will be picked up by a different driver. No more details provided and she hang up. Luckily the El Nido tour guide-John was so helpful. After one hour wait we found the driver. In summary the tour once in El Nido is fabulous. Just don’t book your tour with this tour agent

Yes, where should we start? First of all, we received some scam messages from Corazon Account, saying that we should pay again. Shortly afterwards, we received a warning from TripAdvisor that this message was fraudulent. When we asked Corazon, we received no message. Then the first day. We needed a total of 6 hours for a 35-minute boat trip. 1 1/2 hours there, 1 1/2 hours waiting on site and 1 hour back. The tour guide didn't speak to us and we never knew what was coming next or when. After we were dropped off at a rest area and no one spoke to us, we had to wait an incredible 2 hours for someone to pick us up. Here, too, there was no communication with us. The only thing that came after 1 hour was that we would pick them up as soon as possible between 3 and 4 p.m. We were picked up at 4 p.m. and had to wait 1 1/2 hours at the same place so that others could get on. In the end we arrived at our accommodation at 11pm and had to wait somewhere for more than 10 hours for a 35 minute boat ride. The tours were cancelled on days 3 and 4. They are offered locally for €25 each. These tours were cancelled for us so that we could drive 5 hours to Puerto Princesa again on day 5. What did we get as confirmation of the €600? €50, who are you trying to fool here? This is a tour for 2 people. What we also criticise about your service: - you say that food is provided, but you always have to take care of your own dinner. - There is practically no communication with people, only if they have questions, you have to answer directly. If you have questions, you are ignored - The hotels are a disaster - The bus drivers drive so fast that you feel sick.

This was a great experience. Everything was well organised. The zipline was my highlight. Buffet lunch at the end of the tour was fantasric with many options available for everyone. Highly reccomend

The company changed pick up to 6am from 745am, informed 8pm the day before - with a warning - forfeit if you dont attend. Unprofessional and incompetent staff. 1hr distance to venue, 1hr boat ride, then they make you wait while 2 people in the group were taken to another 30min boat ride and zip wire, both which were not that impressive. They dont tell you that you wait and waste your day even if you are not doing these additional activities. In addition also left in the middle of the road waiting for transport - no updates for nearly 2hr. Horrible company. AVOID

This tour to the Puerto Princesa Subterranean River was a letdown. While the cave itself was undoubtedly impressive - and worth seeing, the organization and execution of the tour were severely lacking. Firstly, the tour description completely omitted how the several activities impacted the overall experience; resulting in these activities caused the majority portion of the group to wait in the cold and wet for an extended period, which was incredibly uncomfortable and frustrating. Secondly, the "guides" were essentially just drivers. They provided minimal information about the park or the surrounding area. There was no engaging commentary, no historical or cultural insights, and no real effort to enhance the experience beyond basic transportation. Overall, this tour felt overpriced for the level of service provided. The lack of transparency regarding additional activities and the lackluster guiding severely detracted from what could have been a truly memorable experience. I would strongly advise potential travelers to upgrade to more private experience or seek alternative tour operators who prioritize customer satisfaction and provide a more comprehensive and engaging experience.

The island hopping part was great. However, the organization from/to puerto princesa was lacking to say the least. On our way to El nido, we did not stop for a break for 5 hours straight. In the evening when we were done with the activities and were dropped back to the starting point, they just left us there with no instructions. They had said in the email that we will be able to get out of our swimsuits and change into dry clothes. We did not. So we just decided to wait for the van to pick us up. As there were nobody there, we texted the tour provider and she informed us that we had to go to the terminal as the van will not be coming to where we were dropped. So they expected us to pay for a tricycle to take us to the terminal to join the van. This was obviously not stated in the email. So now we not only had to go find the van at the terminal, we also had to ride back 5 hours in an air-conditioned van with wet clothes. We got terribly sick and the whole experience was ruined because of the lack of organization and information.

Everything was very organized and smooth. There is a little bit of waiting for the license to clear, but a walk around the port taking photos is a nice way to pass the time. The underground river was spectacular, both the hike and the zipline great fun, and the mangrove river paddle boat relaxing. Well, until I saw the sleeping snakes, LOL!

The tour was well organized. Our guide, Echo, was excellent! Perfect english, detailed explications. Good van, good driver.

Rando was an excellent tour guide. Tour A was our choice. It was a whole day out kayaking, swimming, snorkeling. Lunch was tasty and there was plenty to go around. 10/10 for the cucumber salad.

We paid for the tour that was suppose to be on sunday. They told us we should meet at 9am. When we came to the meeting point, they just said its cancelled due to weather conditions (it was cloudy, but no raining). Two days later they arranged it. We came at 9, the beach was full of people waiting for their boat (depends which tour you want). It was very cloudy and while we waited for our boat (aroun 1.5 hour) it was raining. We asked about the safety of the trip as it didnt seem like ut was gonna be sunny, but they told us not to worry. It was raining for the whole time! Being wet on boat with raining all the time, all our clothes and towels wet, we got freezed! Also, we couldnt see two beaches, due to bad weather! The big lagoon tour was a mess as you cant see anything due to heavy rain! And I really felt like they actually did organize the trip just so they wouldn refund us the money. Shame on tour organisation as there were people with children and also older people Advice: not worth going if there is one nouby cloud! Its just hype tour, as El nido is not very fun place.

We booked the day trip with the hotel. Pick up is approx 7am as it’s almost 1.5 hours to the site. It cost us 2500 pesos per person. May vary hotel to hotel. There is additional 150-300 pesos environmental fee. Keep this receipt safely as it’s one time payment for all sites visited in puerto princesa. Lunch is served. There maybe an opportunity for you to try the longest 800m zip line (600 peso) in Palawan and do the mangrove paddle boat (350 peso). The boat takes you within the underground cave to a distance of about 1-1.5km and the cave is sighted via flashlight. Awesome sight. Must visit.

The experience was cool, but the disorganization of the van ride to the meeting point was less than ideal. There was a sign with my name on it, they asked if it was confirmed for 3, I said yes. I asked if this was for “Corazón Tours” and they said yes. We got in the van and then I got a message from TripAdvisor at 8:36am that we were on the the wrong van and wouldn’t be able to do the tour because we were on the cruise ship (but they offered port pickup specifically for the cruise visitors??) and we were also in the van with all other cruise passengers. They said I had until 8:40am to respond with a decision to cancel. I have slow service here so I didn’t see the message until after 8:42am. We got to the destination and I had the TripAdvisor agent talk to the driver and they told us it was fine and we were good to go even though it was a different agency. We went ahead and had fun, but the trip was cut short and we went to four destinations only and arrived back to the meeting point at 2pm, not 5pm. Us, along with two other passengers in the same trip and van, then got charged extra. We got charged 9,600 ($155 USD) pesos for three people extra on top of the TripAdvisor online payment of $96 USD. We fought with the agent as she claims we had “upgraded” even though it was cut short. Very weird situation, we have now learned to just book once we get there!

Worse ride in my life , driver no speak English🤮. What to change me again for the ride I already ore-paid, showed up 45 min late, first question is $600 peso??? I was put in front seat, the drive put another person in middle making my 6 hour ride more cramped and horrible. The middle guy put his feet in my feet space u have no where to go then he fell sleep and slept in my shoulder ,WTF ??? The driver is ruthless on the road honking at dog, people , motorcycle and his dumb driver friends. Very bumpy ride taking over 6 hours between Puerto Princesa and El Nido.