It was a rather confusing experience. No one at the counter at the airport. We called the reservation number and they sent a car to pick us up. They drove us to a local mini shopping center. Took us to a small bare office inside the shopping center. I did not get the car i wanted and was forced to take the insurance (even though i am covered anywere in the world). The vehicle was ok and turned out to be reliable. Return was also ok and they reimbursed the deposit.

Please take only blue taxi and "tuk tuk" it is not only the taxi is difficult to book in Clark the more serious thing is GRAB scam here. We only took 2 grab rides and 2 drivers both tried to scam us. The 1st driver which picked us at the airport already reached the hotel main gate which is 100 metres to the hotel main entrance and deceived us saying that our pin location is incorrect and try to fake us to choose another location which is the same place but the pin for the restaurant of the same hotel at the same location This earns him 100 peso more. 2nd driver did the same but even worse bringing to another place by using Google map to trick us. I showed him in the app we book correctly and he has not reached the destination and he got frustrated and unwilling bring us to. the main gate of the hotel and refused to move though it is clear he has not reached the destination and tried to continue to act and lie. He spit at my husband pushed him and scold vulgarity. The security of the hotel did not stop him and allow him to continue following both of us while we walking to the hotel after alighting at the main gate. It is a very scary and uncalled for experience. Never will I step on Clark or Manila again the people in Clark in service line are not as sincere as I thought.They just try to avoid trouble and have no true sincerity in customer services. It is a very bad experience