Thanks SO much for this rave review of the services you received from Dorit and Mohammed.they are both so worthy of the praise for thier efforts, and Dorit for her vast knowledge and intersting commentary shared.

Thanks, Don for all the reviews on the numerous tours you took with us. We are glad you were satisfied with the guide Yosef and that you thoroughly enjoyed the spectacular locations visited. Glad you were happy with the baptism location on Yardenit. Again regarding the restaurant stop, You saw for yourself over a few days, this is the general price for lunch. we have to stop at places that cater to groups and provide bathroom facilities.

Thanks for sharing this feedback. Indeed there are distances to be traveled and a schedule that includes stops accordingly. We are happy that Dan was the professional and experienced guide he is known to be.

Dear 91apples, We are regretful that you felt that the guide's commentary was misrepresenting. Knowing your guide and his knoweldge and professionalism we are sure he made every effort to provide accurate commentary to the best of his knowledge and ability. Correcting you, regarding Tiberius, there is no time for the stop there, we only drive through Tiberius. Best, Bein Harim team

Dear Marcel, We are most regretful that this was the nature of your tour experience with Bein Harim. As you can see it is most certainly not our reputation at all, nor for our highly recommended tour guides and our tour management. Saar may be young but he is not an inexperienced tour guide (officially licensed to guide in English and proficient, therefore). He also has a most pleasant manner and excellent tour management skills. However, may we say that this particular day, and your trip to the North, was indeed a harsh day operationally, by all standards. We have no reason to hide behind any excuses, fact, heavy rainfall compounds moving around in a group. People have different paces, under such conditions for sure. It was a day of the harshest rainfall in the North of Israel in about 50 years over 110mm of rain (yearly average). It meant having to be super organized, this may have posed problems for him, and probably any tour guide. Saar has reported with much regret and apology that this was the nature of your experience of him. He certainly had no reason not to cooperate with you, and thus threaten his own position and make him liable for such a severe complaint. We are much more disturbed what you describe as the behavior of the bus driver and your hotel drop off proximity (we subcontract when there are large volumes of travelers). Your report has been passed onto the bus company for investigation and we will certainly not use this driver based on what you describe. We strive to provide the best possible service even when conditions hamper doing so. We will continue to follow this severe complaint on your private mail platform. Kindly accept our sincere apologies for having come away with such an experience. May we add that this is not at all reflective of our overall tourism services of the highest standard that we strive to operate daily and of the 94% satisfied travelers who report so on this platform. Sincerely, Bein Harim Tourism Services team

Thanks so much for sharing your satisfaction with of the tour guided by Itamar.He deserves such feedback for his efforts and professionalism. We thanks you for such a warm recommendation of Bein Harim tours, it is not taken for granted after these passed 2 years! in the world.

We are most regretful that this was the impression you came away with on a tour with Haya. We will certainly get here to be accountable for what you mention regarding her lack of accuracy in her commentary. She is a highly experienced tour guide. Not all group tours are suited to all travelers, we do not operate where travelers wander off independently on any of our tours. From rich experience, they get lost which cause delays and tour schedule disruption etc Getting up to the Sea of Galilee region is not very easy for most travelers, so what you offer as an alternative is not rather doable. Your insinuation is most inaccurate and harmful regarding shops and restaurants.

Dear Eric Thanks so much for this rave 5-star review and detailed, richly informative account of our tour with your guide Danny. He sure is worthy of your complimentary feedback for his efforts, professionalism and tour management skills. We are so pleased to read you have come away with a varied and enriching tour experience to cherish. The details mentioned are very useful to others on this platform, descriptive and highly accurate. Especially your mention of the lunch served at the spectacular location on the shores of the Sea of Galilee,for which other travelers often have little praise!! (level of expectation and in a rural area that can cater for groups) It is much appreciated.Hope to see you travel with us again sometime.