This was a very interesting and worth-while trip. The tour guide made this experience a much greater one than I could have imagined in comparison to doing it alone. The organisation of the trip was spot-on. The guide was extremely knowledgable and I feel had the right tone for the type of tour this was.

Booked through Get your guide, tour guide was fantastic, the bus driver quite rude, this your is a must

the visit was very good, informative, and showed how bad people can be to others. The only downside was that it felt very rushed, you did not get time to really appreciate things, as you were rushed onto the next bit, as there were so many groups behind you. Very commercialised.

Communication from this tour company was great, Thomas kept us updated on the pick up point and was a very reasonable price for the transport and tour. Igor our driver was amazing, very knowledgeable introduction to the tour before hand and got us through to our guide very quickly. Picked us up in great time and was very friendly. Also went the extra mile and dropped us off close to a football stadium as it was on the route home but meant we made kick off. Thank you so much!

Extremely well planned, well executed, safe, educational and totally enjoyable tour. JayWay made this trip a perfect vacation. We never would have seen as much or learned as much on our own. Having your own guides meant we could focus on our interests. On the free time in our itinerary, the website, our tour manager and local guides all gave us suggestions that filled our days. We have been to 33 countries and this is the best way to see everything without the hassles and restrictions of large groups. We certainly will be using JayWay again.

The taxi driver and tour guide were amazing. Our tour guide was very informative and gave knowledge with great compassion. This is one place that everyone should do once in their lives.

Booked a tour beforehand but was cancelled by operator the evening before. Mad dash to find another as this was one of the main reasons for coming to Krakow. Managed to find another with private transfers.. most definitely worth the extra cost! Auschwitz-Birkenau tour itself is busy!!! Possibly a bit too busy but maybe I like to take my time to understand what I am observing. Lots and lots of groups converge at the start and you have headphones so your guide can share information ( this is pretty good). You move around to specific parts of the site in groups.. sadly I feel that I missed much of the valuable information due to not going into all of the available areas. It’s like the groups are doing alternate routes rather than taking time to allow you to absorb the enormity of the horrific treatment that the people endured. I also feel that it depends on your guide too. Birkenau- a few km transfer from Auschwitz 1. I don’t think, unless you visit, can’t even begin to comprehend the enormity of the place. Again our guide seemed to race us around to the points of interest but to be honest the information boards painted enough of a picture of what happened. 1. Wear a jacket/ hoodie and good footwear as uneven surfaces and lots of mucky puddles. 2.Read the information boards or take pictures so you can read later. Honestly I’m glad we did because you can’t process it all. 3. Pay attention to the model in Auschwitz I as it makes more sense when you get to Birkenau I think it will be a good while before I stop thinking about this experience. I’m glad this is a UNESCO site.. and we should never ever forget what these poor souls endured.

Organised to perfection. The day started with a trouble free pick up at 7am. Our driver was outstanding throughout the day . We Arrived at Auschwitz before the long queues started and allotted a tour guide who took us between the two camps . He was so Sensitive , respectful and delivered the information with dignity and empathy . A day that all 8 of us are never going to forget . We had a contrast for the afternoon when we were taken to the salt mine. Again smooth process from arrival when our driver handed us to the guide . Amazing, a trip certainly worthwhile . Combining three in one is well worth it

The communication prior to the booking was great, we booked a packed lunch which was great. Really glad we booked with this company as there were only 3 other couples so no waiting for multiple drop off and pick ups. The driver was great and the vehicle was modern and spotless. Many thanks

Trip was extremely well organised and on time. I would definitely recommend to book. Be aware that the queues for the toilet can be long. The lunch break is only about 10-15 minutes. Wear very comfy shoes as there is a lot of walking and there are stairs too.

Elected to be picked up at hotel in shared transport. The minibus was clean, comfortable and high spec. Thomas our driver texted to let us know when he would be arriving and again ten minutes before his arrival. He was friendly, helpful and knowledgeable. The journey to Auschwitz took about 1.25 hours through beautiful countryside. Thomas explained the process for entry and supported us throughout until we met our English speaking guide who took over the actual tour of Auschwitz which took 2.5 hours. We then met up again with Thomas, had a short break for something to eat. We elected to take our own food but a packed lunch could be supplied by the company at a small additional charge. After this Thomas drove us the short distance to Birkenau where we met up with the same tour guide for this part of the tour which took about 1.5 hours. Afterwards Thomas took us back in the minibus to the hotel. Everyone was helpful, knowledgeable and considerate. Answered questions fully and patiently. Made sure everyone in the group had time to see and hear everything. Although this can be harrowing to see I recommend doing the tour with this company. Highly professional and worth ever penny.

Very emotional our tour guide was Anna who was amazing with information excellent tour guide hard to believe what they went threw

Our driver Arek was lovely, arrived on time to pick us up and messaged the day before to ensure we knew what the plan was for the next day. The tour guide around Auschwitz and Birkenau was nice and very informative. Highly recommended to anyone visiting Krakow

Transport and presentation worked well. A skilled guide who managed to convey the history of the place in a very great way.

I'd been on this tour 6 years before which was excellent so my expectations were high. This time it was very good but felt as if the tour was rushed. It seems busier now and more geared up for tourism. The tour guide was very knowledgeable about the camps but missed out parts which I felt were really important, such as the memorial headstones at Birkenau and we spent no longer than a minute in the gas chamber at Auschwitz. I felt as if the tour guide was under pressure to complete the tour within a specific time frame due to so many other tours being booked. It's a real shame because this is such an important part of our history.