Absolutely disgraceful service. Booked the cruise to Crab Claw Island for the seafood buffet lunch months in advance, with my mum who was visiting from interstate. Sealink didn’t tell us the cruise had been cancelled due to low ticket sales. ~20 of us waiting at the ferry terminal for over an hour before we asked some other ferry crew and were told us our cruise wasn’t happening. All the interstate visitors had their day ruined. By the time we found out (~11.30am), it was too late to book any other day trip. We tried calling but got sent to voicemail because it was the weekend. We finally visited the office where staff, including the general manager, were working but apparently not able to answer the phones. How hard is it to email your customers and let them know the cruise is cancelled, refund their money and let them plan something else for their day?

Fantastic tour, extremely knowledgeable and pleasant guide/tour leader Enjoyed to the fullest Well worth the money spend

We turned up early for this cruise, perfect weather, then told the cruise was cancelled due to staff shortages. A month later still no refund through booking.com or Sealink, both have not responded to requests. ZERO STARS

Looking forward to it. Arrived early for the cruise. Only to be told by someone who walked off the ship ‘ no harbour cruise today’ sorry we only had a few bookings anyway and a staff member left. So that was our cruise looking at the water from the terminal

The Tiwi Islands have always been on my bucket list, so I booked the Tiwi Islands Day Tour through SeaLink. On the day of our scheduled departure, the tour was canceled because their boat was out of action. That same day, we were contacted by SeaLink sales staff and given the option of getting a refund or rebooking the tour for another day. We chose the latter and were told that a reconfirmation email would be sent, but we never received it. With no response from SeaLink, we had to contact the sales staff again, and an email was eventually sent. We understand that ships break down, and that was not the issue. However, upon our arrival for the rescheduled tour, it was still uncertain whether the boat would be departing. The situation was chaotic, with no clear instructions, signage, or communication about the check-in process. Everyone was walking around from one area to another, unsure of what to do. We eventually got checked in and boarded the boat for the pleasant journey to the Tiwi Islands, which had a nice onboard cafe. Upon our arrival, there was more confusion. There were no signs for our tour, and the SeaLink staff kept directing us from one line to another. It seemed that our names had been added to the tour at the last minute. We were placed with an AAT Kings tour group and, at times, did not feel very welcome. The tour itself, led by the locals, was very informative and eye-opening. It's a shame it was so short. The small lunch and smoking ceremony added to the experience of this special place. The Kiwi Design art centre was nice but very pricey compared to the rest of the Northern Territory and Western Australia. For those interested in purchasing Aboriginal art and concerned about the provenance of their purchases, it's worth noting that the art center could not provide photos of the artists with their work. Overall, the Tiwi Islands and its people are wonderful, and we hope to return for a longer visit in the future.

Apauling - trip was cancelled on our arrival at Cullen Bay with no prior warning as we were the only ones booked - disgusting 😡

We had been to Darwin several times and missed this buffet, so back in January l checked their dates for the tour and booked flights and accommodation to coincide with the August tour and my birthday. After having booked and paid for the tour in January, on the Wednesday before they rang to say the tour would not be operating. Yes, l got my money back, but this turned out to be a very expensive nonevent- too late to book anything else we spent our week on the local buses and having a look around that way-

We recently completed the Tiwi Islands Day Tour. It was fantastic. The locals were all very friendly, the design centre was amazing with its huge array of local arts - if you can't find something as a souvenir or exquisite artwork for your home then you're not looking very hard :-). The museum gave a good insight to the local history & our guide Freddie was fabulous with his intimate knowledge of the islands & their history. Highly recommended.

Nice relaxing cruise that was a good orientation to Darwin. Informative commentary and good value for money.

The crew was absolutely amazing, so friendly and great vibes. Great little cruise around Darwin Harbour to see the sights. Thanks for an awesome cruise guys!

Very pleasant trip with plenty of interesting commentary. It was a beautiful day, and the crew were very friendly. We caught the Big Bus there and then back to town. We have certainly learned a lot about Darwin.

This was a short harbor trip on a catamaran. The captain visited with us before the excursion and did commentary while cruising. Really friendly staff at the office where we purchased the tickets. A nice, short harbor cruise (45 minutes) which gave us a good feeling for where we were. We also got some interesting historical information. It was worth it for us.

This tour is very misleading. They say its a cruise to a resort with a seafood buffet lunch but what it should say is its a 2 hour ferry trip (so basically public transport) over to a resort that isn't really a resort with a seafood/BBQ lunch that you may or may not get to try everything from it as they don't cater enough for everyone and then run out of plates so take yours as soon as you finish so they can quickly wash them for the rest of the people patiently waiting at the buffet table at 1pm to eat something. The staff there aren't very welcoming and you are watched like a hawk so you don't put too much on your plate. If you want to dip in a small backyard style pool that won't fit everyone in, then this is the place to go. If you want to relax in an actual resort with an actual resort style pool, then the Mecure Darwin Airport Resort is the place to go. This tour is not worth the amount of money they charge for it. You can go to a beautiful waterfront seafood restaurant and enjoy it a lot more and pay nowhere near as much. We tried to get a taxi or uber back to Darwin but they don't go out that far, so were forced to sit around and wait for the dreaded long ferry back as there is nothing to do there. This was a terrible way to end our week in the NT. Don't waste your money on this trip, spend it on something more enjoyable.

Did a lunchtime cruise of Darwin Harbour and it was well worth the price paid. Comfortable journey and very informative throughout. Tour lasted 90 minutes which we though was perfect.

Had a morning open prior to flying out and it was the perfect activity to fill in. Super informative, yet relaxing. Appreciated the water as we boarded as it was already getting warm Good bit of history!