HI Alison, I'm sorry for your disappointment. Unfortunately the agency you booked through invented a pool that was never there in the first place. As for the rest, you had the same wonderful tour more than 12 thousand amazed people took in our 11 years of activity, so if you didn't like it, I'm sorry, but surely wasn't our fault in any fathomable way. Our standards are insanely high in everything, as all other reviews attest. As for the 15th century renaissance villa... That's exactly where you were when you arrived and tested your vechicles... and if you didn't notice that, I'm not suprised you missed just about everthing else.