Loved our amazing guide, (Andrea I believe), loved Toledo, the walking tour, time on our own, the bus ride was really comfortable and we thought this was a great price for all that was included. What could be a bit better: there was no IBE Tours sign to look for when finding the bus at the meeting place in the AM. There was another tour bus leaving at the same time so there was some confusion. We also did the wine tasting which was nice with good tapas too, but I'd probably recommend to opt for the cathedral instead and get wine on your own.

Our guide Ursula was fantastic. She provided a wealth of information at La Sagrada Família and never skipped a beat. Highly recommend

Alex, our guide was passionate about the important art in the Prado. He gave us the history and showed us why they were milestones in the world of art. This was an excellent tour and I highly recommend it.

We booked English language tour for Friday 29/09/2023 and paid €18 for 2 people. We paid €10 for taxi to get to the meeting point. But when we got there the tour guide said it's only in Spanish. Waste of time and our money. Horrible experience. I won't book anything else through trip advisor.

Fascinating chance to see the life style of the royals. Rooms can be pretty warm and our group was too big for optimal experience.

Touted the Gothic area, are tapas, watched flamenco dancers. We had 3 tapas plates and cava between 3 people. Expected more food for the price we paid. The guide and dancers were great though.

Great tour, worth the money, would recommend, beautiful Palace, one of the world’s best! My wife and I did the tour and she is a mega royalist me nit so but I really did enjoy it.

We were originally scheduled for a tour of the palace and Cathedral, and unfortunately it had to be rescheduled to the next day due to a official function at the palace. We were not disappointed by it being rescheduled since our tour guide definitely made up for the inconvenience! He was very knowledgeable, humorous, delightful to listen to, and quite the character. He told us that he has over 15 years experience doing this daily. He certainly walked our tushes off with about 15,000 steps that day but I wouldn't change a thing. We learned so much and saw so many beautiful stained glass windows, architecture, paintings, the list goes on and on. You won't be disappointed if you book this tour. I think you'll be as happy as we were. TiPS: Make sure that you wear good walking shoes because you will be on your feet the entire time. Take along some bottled water and a snack for energy. They did give us time to be able to have a break a couple of times but by the time you use the water closet there wasn't much more time to be able to grab something to drink or eat.

My wife and I had booked the day tour in English. The tour guides were very nice and had a good sense of humour. Both the towns are beautiful and definitely worth a visit.

Very informative tour.. very knowledgeable tour guide! The tour led us to the main attractions and was just right in terms of length or the tour

It was our first day in Madrid and we were looking forward to a tour of the Royal Palace. The tour was to start at 9:45 am. The company did not provide any details directly by text message and we were late by 5 minutes. When we finally got a hold of someone on viator, to contact about the tour. We were told the tour started without us. And they could not reschedule. I was given the number of a woman named Ally. So I reached out to Ally and explained I didn’t receive any details about the tour to which she replied the company has 30 people per tour and would not take the time to reach out to each customer personally. It seems to me they are more concerned with taking your money than providing a quality tour. I asked to reschedule. Ally was completely unhelpful, came off rude and denied me. She also refused a refund we did not ask for. We were really looking forward to the tour and it left us with a bad impression of the tourism industry in Madrid. Luckily, in the days after we enjoyed tours with reputable companies (e.g. eco-tuk tuk, cathedral tours). We were relieved it was only a case of bad management within this tour agency. I would suggest anyone to go to Madrid, but not to work with this company!

Amanda was a terrific and knowledgeable guide. The exhibits were wonderful. My wife and I learned a lot.

Everything was perfect and our tour guide was excellent, friendly and very professional. Thank you for everything.

Unclear trip advisor description meant that I thought I had booked the palace tour without the ‘option’ of the royal collections (2hours) to find I was booked on a 5 hour tour including royal collections (collections were first so after 2 hours of ceramics museums and we would not have been able to stay to the end so would have missed the Palace). So we had to drop out of the entire tour, queue for regular (good value €12 with audio guide) palace tickets and go without a guide instead. In addition trip advisor provided meet instructions at Opera metro, but the guide was instead expecting us at the cathedral behind the Palace some 7 mins walk away. Let to a stressful and delayed start for all, Online operator was terrible as clearly didn’t know the area so was not able to help us with regards to the new meeting point. We were at cathedral entrance but the guide was at the back with the rest of the group. Unsurprisingly trip advisor refused to acknowledge the poor descriptor and incorrect west instructions and refused a refund. It’s the second Viator tour I have had problems with. Will never book with them again

Although the tour took in two cities the time in each was sufficient to see the Alcazar Castle, the Roman Aqueduct and the Toledo Cathedral. There was a lot more to see in Toledo, but the cathedral was absolutely amazing.