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Air Asia Berhad - Malaysia


2,122 reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia +62-21-2927-0999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,122 Reviews from our TripAdvisor Community

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2,122 reviews from our community

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Showing 1,680: English reviews
Level 3 Contributor
16 reviews
9 helpful votes
Reviewed yesterday
NEW

Air Asia initially advised flight delayed 3 hours. Then flight cancelled and rescheduled for next day. This delay meant we missed our connecting flight so needed to rebook on Singpore Airlines at $750USD per ticket. Follow up with Air Asia via live chat is extremely poor. Each time I live chat an operator they advise your query escalted and now...

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Southeast Asia Economy Male - Kuala Lumpur

Helpful?
Thank Roger T
Rotterdam, The Netherlands
Level 6 Contributor
224 reviews
40 helpful votes
Reviewed yesterday
NEW

Flight was on time. Staff was friendly and efficient. There is even free entertainment on your phone or tablet which is streamed on the in flight LAN. You can buy a wifi pass to access the internet if you want. I had a hotseat at the exit row: plenty of legroom and priority at boarding time, just for a small...

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Southeast Asia Economy Kuala Lumpur - Ho Chi Minh City

Helpful?
Thank oktadvisor
Level 3 Contributor
5 reviews
Reviewed 2 days ago
NEW
via mobile

Air Asia expect passengers to arrive 3 hours before departure. No matter you have done an online check in or not. Expect delays for the boarding time. Just be there and wait. Relax! Duty free shopping - not all items are available on board, pre-order if interested. There are deals/ discount, look for them in the magazine/ information card. Worth...

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Asia Economy Kuala Lumpur - Macau

Helpful?
Thank Emily F
Kuala Lumpur, Malaysia
Level 3 Contributor
14 reviews
7 helpful votes
Reviewed 3 days ago
NEW

Hats of to both the Pilots who flew the inward & outward flight on 01-06 to Lombok & 03/06 from Lombok. Was a great experience. Crew/Staffs need to be more courteous & please put on smile more than your make-up! Vegetarian meals onboard were really terrible. please don't order if you are vegetarian!

Southeast Asia Economy Kuala Lumpur - Lombok
Helpful?
Thank AnbaMal
Gold Coast, Australia
Level 6 Contributor
67 reviews
12 helpful votes
Reviewed 3 days ago
NEW
via mobile

This was the last leg back home of a 6 week trip and 8th flight. 7 out of the 8 were Air Asia, and this was average service with slightly rude / annoyed staff. The service was soo slow, and the staff had abit of attitude and we found them to be rude.... 👎 As we had 7 Air Asia...

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International Economy Kuala Lumpur - Coolangatta

Helpful?
Thank boobiespeach
New South Wales, Australia
Level 5 Contributor
62 reviews
16 helpful votes
Reviewed 3 days ago
NEW

Booked and pay online for the seat at the last row of the aircraft, on the day of the departure when time to board, i just straight to the seat at the last row of the aircraft, then someone also claim they got that seat too, it's seems they have a change the aircraft so my booked seats was not...

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Southeast Asia Economy Jakarta - Kuala Lumpur

Helpful?
Thank Supir_Angkot
Victoria, Seychelles
2 reviews
Reviewed 4 days ago
NEW

Easy way to fly but beware on the ticket prices......only after you have finalized the flights that you will pretty much know it is not as cheap...

Asia Economy Kuala Lumpur - Denpasar
Helpful?
Thank GC-HResort
Malaysia
Level 4 Contributor
35 reviews
23 helpful votes
Reviewed 4 days ago
NEW

Great flight to Seoul, just a minor delay on both flights, now a days it's becoming a regular practice in Air Asia, I can tell was better few years ago, they'd better have a look and get back to the previous standards, The KL-Seoul flight was perfect , because is a over night flight so you can get Seoul early...

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North Asia Economy Kuala Lumpur - Seoul

Helpful?
Thank julioperezestevez
Level 6 Contributor
88 reviews
21 helpful votes
Reviewed 4 days ago
NEW
via mobile

Although I used to have a nice flight with Air Asia, but I more comment to the airport staff / check in counter area in Yangon. They are not polite, rude, yelling and pointing to us. When we politely ask her to not speaking that way, she just went away to the other counter. Watch your mouth big lady...

Southeast Asia Economy Yangon (Rangoon) - Kuala Lumpur
Helpful?
Thank Junius H
Kochi (Cochin), India
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

It was so cheap experience from the ground staff at customer care service at KL airport, they did not talk to you in polite way as like other airlines staff and not helpful at all. In the flight staffs were very good and great service.

Southeast Asia Economy Kochi (Cochin) - Jakarta
Helpful?
Thank sajispk
See travel tips for airlines
“Would be a better option to pay extra and fly with reputable airline.”
rogert795, yesterday | Read review
“In a Air Asia Long Haul flight go for Quiet zone sitting area, it is worthy to pay for it”
julioperezestevez, 4 days ago | Read review
“Paying a bit more for legroom (and pre-booking meals) is highly recommended.”
470trevorl, 6 days ago | Read review
“Buy you baggage when buying tickets so you do not have to stand in the line, just print the tickets at the machine with baggage tags”
Anee786, 6 days ago | Read review
“Be patient”
Izzhar, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Air Asia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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