We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shenzhen Airlines

210 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China +86-95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

210 Reviews from our TripAdvisor Community

Write a Review

210 reviews from our community

Filter reviews by popular destinations:
All reviews Shenzhen Beijing Wuxi Guangzhou Osaka Singapore Shanghai Tokyo Bangkok Nanjing Shenyang Harbin Hong Kong Taipei
Traveler rating
  • (100)
  • (0)
  • (9)
  • (4)
  • (60)
  • (21)
  • (18)
  • (10)
  • (4)
  • More
  • More
Showing 113: English reviews
Welwyn Garden City, United Kingdom
Level 5 Contributor
59 reviews
21 helpful votes
Reviewed 5 days ago
via mobile

Booked a flight to Kuala Lumpur via Shenzhen as it was substantially cheaper and the airline is in one world alliance. The biggest problem was the transit process at Shenzhen. You don’t need a visa if transit is less than 24 hours in theory. The transit system isn’t as normal airport and instead you are directed to unorganised desk in...

Date of travel: March 2019
North Asia Economy Kuala Lumpur - Shenzhen

Thank WorldTraveller1991
North Marston, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 1 week ago

On the first leg of our journey, they forgot to put our 'special' meals on the plane (veggie) so we were given nuts and a banana each.. The flight also somehow took an extra 2 hours even though it wasn't delayed at the airport beforehand? Then on the second flight we were all crammed into the back section of the...

Date of travel: March 2019
International Economy Jakarta - London

Thank abbiemairaven
2 reviews
1 helpful vote
Reviewed 4 weeks ago

Good things: As mentioned in the topic, good taste chilli sauce and sweet smile. Not good enough: small seat only fit for normal height people

Date of travel: February 2019
Southeast Asia Economy Shenzhen - Singapore
Thank coolfishbo
Hong Kong
Level 6 Contributor
124 reviews
61 helpful votes
Reviewed 4 weeks ago

OK so firstly the good news. The lounge at Shenzhen airport - King Lounge - was fine, the flight was perfectly smooth, on time, and the airport staff and cabin crew look after you with courtesy and kindness, probably helped by being Business. And the price was very reasonable. Worth mentioning that I had to transit overnight in Shenzhen, I...

Date of travel: February 2019
International Business Class Shenzhen - London

2 Thank JohnHongKong
Level 3 Contributor
14 reviews
15 helpful votes
Reviewed 5 February 2019

So I was curious about flying Shenzhen airlines as I had not flown it before and it is a member of the Star Alliance group and it does fly directly to Shenzhen from London. I had a return flight and although I can honestly say that the staff are very friendly and caring, there are a number of things the...

Date of travel: January 2019
International Economy Shenzhen - London

1 Thank CHHLondon
Los Angeles, California
Level 4 Contributor
41 reviews
6 helpful votes
Reviewed 4 February 2019

Even though I only had Economy I paid a little extra to have Front row in Economy, more leg room. They (airline) provide you with plenty of food, I brought my own snacks, it had your own private TV monitor, with Movies and Games. Seat were a little small, and I am average size. The flight was approx. 12 hours...

Date of travel: November 2018
International Economy Los Angeles - Shanghai

1 Thank gisjac
Jakarta, Indonesia
Level 4 Contributor
10 reviews
12 helpful votes
Reviewed 3 February 2019

It was my first experience flying with Shenzhen Airlines for my budget trip to Harbin via Shenzhen on Jan 3, 2019. The only reason I booked the flight was the good price. Before flying I was not so sure about the service and its punctuality. The airline website did not provide enough information and it was hard to find reviews...

Date of travel: January 2019
North Asia Economy Jakarta - Harbin

3 Thank Priambudi D
Suzhou, China
Level 6 Contributor
61 reviews
39 helpful votes
Reviewed 25 January 2019 via mobile

This was my first time travelling Shenzhen Airlines and as many airlines in China don’t have very good service, I had low expectations; however, every step of the journey was smooth and friendly. The check in was quick and smooth, the flight left on time, there was a decent meal service on board and I got Star Alliance air miles.

Date of travel: January 2019
Domestic Economy Nanjing - Datong
1 Thank TimothyD922
Hayes, United Kingdom
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 20 January 2019 via mobile

First time traveling to Asia and Shenzhen Airlines is amazing from London to Phuket via Shenzhen international airport English really well spoken cabin crew always asking if I needed anything such as food and drink top top airline very friendly atmosphere

Date of travel: January 2019
International Economy London - Phuket
2 Thank 537owenw
Level 6 Contributor
176 reviews
64 helpful votes
Reviewed 20 January 2019

The actual boarding and the flights to and from Phuket were good, it's the other aspects that drag this airline down. The website is not very good and the online check in does not work at all. This meant that we had to check in at the counter and that took two workers and forty five minutes to get done....

Date of travel: December 2018
Southeast Asia Economy Shenzhen - Phuket

Thank michaelfitzg
See travel tips for airlines
“Ask for more chilli sauce for your food”
coolfishbo, 4 weeks ago | Read review
“You get what you pay for!”
JohnHongKong, 4 weeks ago | Read review
“Bring along some of your own entertainment if you don't speak nor understand Chinese.”
CHHLondon, Feb 5, 2019 | Read review
“Trust TripAdvisor for reliable reviews and bring things to kill the time during flight.”
priambudid, Feb 2, 2019 | Read review
“Beware of differing T&C as the website has totally different T&C from what their ground staff preaches”
Kev_Ph, Nov 9, 2018 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

242 photos of this airline

Traveler photos: See what travelers like you saw

All Traveler Photos (242)
View from Window (6)
Food and Drink (17)
Onboard Feature (3)
Cabin (7)
Airport (24)
Airline Lounge (8)
Our fleet (5)
Other (172)