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Frontier Airlines


10,495 reviews
Headquarters: 4545 Airport Way, Denver, CO 80239 (801) 401-9000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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10,495 Reviews from our TripAdvisor Community

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10,495 reviews from our community

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Showing 10,371: English reviews
1 review
Reviewed yesterday
NEW
via mobile

My significant other & I were heading back home from vacation & had a layover in Denver. After our flight being delayed once, we were further delayed with boarding for an issue with the plane's sink & seemed to be lack of efficiency. Once on board we are held up for another 30 minutes. My s/o gets sick. When asked...

Date of travel: January 2019
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Domestic Economy San Diego - Minneapolis

Helpful?
Thank ShadedJade
Rexburg, Idaho
Level 5 Contributor
62 reviews
22 helpful votes
Reviewed yesterday
NEW

I had heard how bad the plastic shell seats were but I was not prepared for the discomfort. I spent just over an hour on this flight. After my experience I will only be flying very short distances with Frontier, I flew to Cancun on Frontier 14 years ago and it was a very comfortable nice flight. I can't believe...

Date of travel: January 2019
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Domestic Economy Salt Lake City - Las Vegas

Helpful?
Thank Goshawk12
1 review
Reviewed yesterday
NEW
via mobile

Customer service is despicable. Pricing system is a well know “scam”. Seating quality is trash. This airline is solely suitable if you’re going somewhere last minute and only have a bookbag to carry. Stay away.

Date of travel: February 2019
Domestic Economy New York City - Atlanta
Helpful?
Thank B7379EI
Level 1 Contributor
2 reviews
Reviewed yesterday
NEW
via mobile

We paid half for our flight the other airlines were charging. That is including 2 checked bags and one carry-on, plus trip insurance! Everything was smooth at the airport and on the flights. They charge for beverages, for the difference in price it is no big deal. We are planning on going Frontier for our next vacation. Zero complaints!

Date of travel: February 2019
Caribbean Economy Philadelphia - Punta Cana
Helpful?
Thank slr814
Rochester, New York
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

We booked our tickets months in advance, and in the weeks leading up to the trip were told that instead of 1.5 hour layover we have 8 hours. Eight hours!! Frontier gave us no options for minimizing this layover, only to cancel the entire flight. If course, this close to the trip we could not afford any other options. So...

Date of travel: February 2019
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Domestic Economy Buffalo - Salt Lake City

Helpful?
Thank Liz A
1 review
Reviewed yesterday
NEW
via mobile

2 hour delay in terminal, 45 min in plane,no air conditioning on whole flight. Now 1 hour delay on return flght

Date of travel: February 2019
Domestic Economy San Antonio - Denver
Helpful?
Thank Louloulll
Colorado Springs, Colorado
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

True “economy”. Seats very uncomfortable and of course narrow. Watch out - flight was cheap but they get you with baggage fees and snacks charges. Staff pleasant and flight was on time. Best thing about frontier are the animals on the tail fin.

Date of travel: January 2019
Domestic Economy Tampa - Denver
Helpful?
Thank Mary Y
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

We arrived and when checking our bags was told there's a 3 hour delay. When asking the attendant are there any compensations for the delay. I got a snippy response of no. I work in customer service and hospitality, so i know when someone is being short with you. The airline itself is budget friendly, but staff isn't pleasant. There...

Date of travel: February 2019
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Domestic Economy Las Vegas - Cincinnati

Helpful?
1 Thank sasdjw
St. Louis MO
Level 4 Contributor
25 reviews
16 helpful votes
Reviewed 2 days ago
NEW
via mobile

Soooo cramped. Worst I have ever experienced. Barely enough room for a backpack under the seat let alone your feet. The window seat can cause clostrophobia it's so tight.

Date of travel: February 2019
Domestic Economy Las Vegas - Saint Louis
Helpful?
1 Thank JustTrying
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Quick check-in service, smooth boarding and pleasant flight attendants. We have flown with Frontier several times and feel it’s a good value. It’s important to go on-line and pre-check your luggage and seating options.

Date of travel: February 2019
Domestic Economy Islip - Fort Myers
Helpful?
1 Thank CheffyCheffy
Frontier Airlines, Director of Customer Care at Frontier Airlines, responded to this review

We are always pleased to hear from a satisfied customer and are delighted that your recent experience was enjoyable. We look forward to welcoming you aboard many future Frontier Airlines flights! Kindly, Candice Administrative Assistant Frontier Airlines

Date of travel: February 2019
More 
Domestic Economy Islip - Fort Myers

See travel tips for airlines
“If you're flying more than 2 hours pay the extra and book another airline”
Goshawk12, yesterday | Read review
“Read all info about check in - understand this is very ala carte!”
DebiNurse, 3 days ago | Read review
“Spring for extra legroom unless you are a tiny person. Be sure to check the size of your personal item or you will pay for a carryon.”
carole123627, 3 days ago | Read review
“great if you just want a ride without and baggage”
cgdom2001, 4 days ago | Read review
“Bring your own snacks; pack lightly and look for,the super low fares..they are worth it..”
portiab584, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Frontier Airlines
Frontier Airlines (F9) is a Denver-based low-cost carrier. The carrier flies to about 65 destinations in the United States, Costa Rica, the Dominican Republic, Jamaica and Mexico. Its fleet of planes each feature a single Economy Class cabin. However, passengers can upgrade to Select Seating, which is located toward the front of the plane, or Stretch Seating, which features more legroom. Frontier's hub is based at Denver International Airport (DEN). An additional eight airports have been designated as focus cities. The airline has a codeshare agreement with Great Lakes Airlines.

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