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THAI Smile Airways

Headquarters: 89 Vibhavadi Rangsit Rd, Bldg 9, Jomphon, Chatuchak, Bangkok Thailand 10900

Overview

4.54.5 of 5 bubbles7,287 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)3.0 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.5 of 5 bubbles
Value for money4.5 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About THAI Smile Airways

Airline Summary

THAI Smile Airways, a subsidiary airline of THAI Airways International Public Company Limited (THAI), is a regional airline operator for short and medium range flights. The airline operates using “WE” as an airline code and aims to become a Regional Favorite Airline with the Hearth of Thai. Unlike other carriers, THAI Smile is a “Full Service” airline being Regional Wings of THAI Airways. We provide excellence and quality services to meet the needs of short-haul travelers with an affordable price, while ensuring greatest comfort and convenience for a superior travel experience. The airline fleet consists of 20 narrow-body aircraft (in 2016) operating from operation bases located at Suvarnabhumi International Airport. Products and services of THAI Smile are suitable for passengers travelling short distances. The airline has adjusted several dimension of its strategy to serve travelers with a tagline: Fly Smart, Fly THAI Smile. THAI Smile Airways operates in 10 domestic destinations: Chiang Mai, Phuket, Khon Kaen, Chiang Rai, Hat-Yai, Ubon Ratchathani, Udon thani, Surat thani, Narathiwat and Krabi. THAI Smile also provides cross-region services at Chiang Mai and Phuket. For international routes, THAI Smile also operates 16 international flights to Yangon, Siem Reap, Penang, Changsha, Chongqing, Zhengzhou, Vientiane, Luang Prabang, Phnom Penh, Kuala Lumpur, Kaohsiung, Mumbai, Lucknow, Kolkata, Bangkok-Hong Kong and Phuket-Hong Kong with a plan to further increase the flight frequency of domestic and launch new international routes.
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7287Reviews
1185Photos
100Tips
4.5
7,287
Excellent
4,083
Very good
2,197
Average
512
Poor
171
Terrible
324

Popular mentions


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TwoFemales
England, United Kingdom
5 contributions
5.0 of 5 bubbles
BEST WESTERN HOTEL CANNES TERRIFIC VALUE
London - NiceEurope
BEST WESTERN CANNES Go stay here its in the most amazing location for all your needs and activities. Terrific value for money, rooms super clean, smart and safe, especially for female solo travellers! Coffee machine in room (although I took my own tiny travel kettle and sachets for my own preferences). Generous size fridge in rooms too, for any snacks drinks etc. The hotel are really super relaxed about what you have in your room. Incredibly generous of them. Perfect location for restraunts, beaches, trains, all the sights and marina for boat trips and tours. Hotel provides delicious breakfast choices, continental, eggs, bacon sausage, etc. Amazing roof terrace with pool. Be aware of seasonal times though. I stayed final week in Oct and it had just closed, which is fair enough. The beach literally a pleasant 10 min stroll. Train station across the road to visit Monte Carlo etc. Public free beach area, or 20euros pp for sun bed and parasol. Thanks sooo much to the super staff!!!😃
Date of travel: October 2024
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written November 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ZeeBee
4 contributions
3.0 of 5 bubbles
A lot to be improved.
Bangkok - Hat YaiDomestic
Flight delayed more than two hours. No information. No explanation. Lack of service. No any service for passengers, nobody contacted.
Date of travel: December 2023
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written December 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Reto C
Canton of Zurich, Switzerland
120 contributions
5.0 of 5 bubbles
Good Interconnections
Chiang Rai - BangkokDomesticEconomy
As always reliable service from check in to arrival. Cabin crew professional and helpful. Next time again with Thai Smile.
Date of travel: December 2023
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
2.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THAI_Smile_Airways
THAI_Smile_Airways
Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡
Written December 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jaeyong Y
1 contribution
5.0 of 5 bubbles
a short flight and a good memory
Seoul - BangkokSoutheast AsiaEconomy
t was a one-hour journey from CMRIP to Bangkok, but it left a good memory. In particular, I was touched by the unexpected breakfast. A shrimp fried rice that tastes great as well. It was literally the flight that made me 'smile'.
Date of travel: November 2023
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written December 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THAI_Smile_Airways
THAI_Smile_Airways
Thank you for graciously sharing your experiences. We sincerely look forward to welcoming you back on your upcoming journey.🧡
Written December 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Thomas
Gouda, The Netherlands
11 contributions
5.0 of 5 bubbles
Great
Bangkok - Ubon RatchathaniDomesticEconomy
Been a great experience to be probably on one of my last THAI Smile flight as the airline will be reintegrated back into THAI. Cabin however was a bit filthy, but flight attendants were absolutely fantastic serving us with a smile like their name says.
Date of travel: November 2023
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written November 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
THAI_Smile_Airways
THAI_Smile_Airways
We express our sincere gratitude for sharing your valuable experiences. Your insightful comment will be duly conveyed to the relevant department to enhance and refine our services. It is our earnest desire to have the pleasure of serving you once again during your future travels. 🧡
Written December 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-5 of 3,437
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Phuket Airport
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Window view
11 Helpful votes
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Our flight
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Here the condition of the seats in THAI Smile flight !
1 Helpful vote
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Snack pack (Butterfly Pea Ice) on Thai Smile Airways.
57 Helpful votes2 Saves
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Showing results 1-5 of 1,185
STEVEN G
153 contributions
5.0 of 5 bubbles
A light snack, water, tea and coffee served.
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Quest827627
2 contributions
1.0 of 5 bubbles
FLY WITH SOMEONE ELSE
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DANIEL P
1 contribution
1.0 of 5 bubbles
É necessário chegar pelo 2 horas antes do voo, uma vez que existe trâmites burocráticos maiores que o normal
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Dipal Madlani
Morbi, India
272 contributions
5.0 of 5 bubbles
Boarding from AMD Airport, be reaching more early for get boarding pass. Because Thai Smile Airways staff at AMD airport too much slow.
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Werner R
Bangkok, Thailand
441 contributions
1.0 of 5 bubbles
Do book
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Showing results 1-5 of 100
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