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Mango

1,272 reviews
Headquarters: Mezzanine Level, Domestic Departure Terminal, O.R. Tambo International Airport, Johannesburg South Africa 1627
Overview
3.51,272 reviews
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
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About Mango
Headquarters: Mezzanine Level, Domestic Departure Terminal, O.R. Tambo International Airport, Johannesburg South Africa 1627

Airline Summary

South African low-cost carrier Mango (JE) that operates from a hub at OR Tambo International Airport (JNB). It has also designated Cape Town International Airport (CPT) as a focus city. The airline is a subsidiary of South African Airways (SA) and both are owned by the South African government. Mango flies to seven destinations within South Africa as well as Abeid Amani Karume International Airport (ZNZ) in Zanzibar. Its fleet of nine planes consists of one Boeing 737-300 and eight Boeing 737-800. As a budget airline, passengers must pay extra for onboard food and beverages, in-flight WIFI, airport lounge access and pre-reserved seats.
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AFarraj2 wrote a review Aug 2021
Brooklyn, New York5 contributions9 helpful votes
Johannesburg - Cape Town Central
Domestic
Economy
This company is a scam. This airline canceled my flight for August 3rd the night before we were supposed to fly out with NO NOTIFICATION… no email, no text. If we didn’t try checking in the night before there would have been no way of knowing. Instead we had to pay $800 each with a different airline last minute to fly between Johannesburg to Cape Town in SA. The customer service is absolutely terrible. When we called for a refund they said over the phone, no problem, just send us an email and we will work on your refund. I’ve been emailing the customer service representative, Chantel, for the last two hours who will only give me credit. This is illegal and unacceptable. I will be contacting my bank and the local department of transportation. I will not allow this company to steal money and just throw credit for an airline that’s not in service.
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Date of travel: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jean C wrote a review May 2021
6 contributions7 helpful votes
Johannesburg - Zanzibar Island
Africa
Economy
They have cancelled flights to Zanzibar and are refusing to refund my cash i paid but give me vouchers im not even able to use or book alternate flights their service is pathetic its absurd that they dont wanna give me my money
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Date of travel: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dylan wrote a review Apr 2021
Cape Town Central, South Africa2 contributions
Johannesburg - Cape Town Central
Domestic
Economy
Don't fly I repeat don't fly with this unapologetic, coward management company who hide in their offices instead of telling you the truth so you can try salvage your holiday
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Date of travel: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Itta Roussos wrote a review Apr 2021
Johannesburg, South Africa1 contribution
Cape Town Central - Johannesburg
Domestic
Economy
I have tried for 3 days in a row to try and change the date on three flights. Website change booking function doesn't work, and I have waited for 30 mins for a customer service agent to pick up the call. When they did, the line was bad so they hung up! They don't ask for your number so they can return the call, all lines are always busy, no matter which number you dial. Hire more agents Mango! Won't ever use this airline again.
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Date of travel: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Garytreez wrote a review Apr 2021
Darlington, United Kingdom49 contributions14 helpful votes
Johannesburg - Durban
Domestic
Economy
Can not change, alter or get a refund for flights due in June 21. We can't travel due to the corrupt sa government's dealing of the covid crisis. Will spend my tourist £$ elsewhere.
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Date of travel: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lettre de la directrice qui demande a ce que les paiements et lieux sur compte personnel car ceux de la compagnie rejeté les virements code rs03
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Lettre de Natalie Perelina l'une des propriétaires de Mangofligjts me demandant de faire le virement sur son compte personnel !!!!?
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Serving within Mango Plane
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MANGO
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Arrivals at OR Tambo
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Itta Roussos wrote a tip Apr 2021
"Use another airline"
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Melissa wrote a tip Apr 2021
"do not book with mango"
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Bossies wrote a tip Jan 2021
"Don’t book in the first place"
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Andrea wrote a tip Jan 2021
"Get people to answer the phones quicker than in a week and help customers before 2 hours of flight."
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Brendan wrote a tip Jan 2021
"Fly with another airline"
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Sun, 6/9
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