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WestJet


8,688 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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8,688 Reviews from our TripAdvisor Community

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8,688 reviews from our community

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Showing 8,413: English reviews
Edmonton, Canada
2 reviews
Reviewed 2 days ago
NEW

We try and fly WestJet as often as possible and for a little extra money, we book the 'Plus' seats at the front of the plane. It's worth it for the extra leg room, free meals and complimentary wine.

Domestic Premium Economy Edmonton - Halifax
Helpful?
Thank kayken2018
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Good flight if you can sit in premium economy. Annoying that you can only upgrade 24hours beforehand & costs more if you do it at the airport. Toilets are small!

International Premium Economy London - Calgary
Helpful?
Thank tapper2017
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

The plane was delayed and then stuck on the tarmac for over an hour. Cramped aircraft even in premium economy. Really uncomfortable flight.

Domestic Economy Calgary - Vancouver
Helpful?
Thank tapper2017
Level 2 Contributor
7 reviews
10 helpful votes
Reviewed 2 days ago
NEW

We booked Westjet because we heard service was high on their priority list. My wife is terrified of flying and the staff went above and beyond any possible expectation to make her trip as easy as possible. The flight attendants (Lynn) helped keep her mind at ease, talked to her throughout the whole 3 hour flight and made sure she...

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Caribbean Economy Toronto - Nassau

Helpful?
Thank Michael B
Calgary, Canada
Level 5 Contributor
44 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

I dont think an older or more uncomfortable plane could have been used on this flight. Flight was late getting in...propeller flights are slower...in takeoff as well. Rock hard seats. Best of all exiting from plane on the tarmac in heavy rain.no umbrellas by west jet provided. Bad.

Domestic Economy Victoria - Edmonton
Helpful?
Thank myclg
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Generally speaking not a bad flight either way. Both ways the flight was on time and service was efficient. On our way to Gatwick we requested that they not wake us for breakfast and so got an extra hour of sleep before landing . Seats declined to a comfortable level but the foot rest not useful at all as only...

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International Premium Economy Calgary - London

Helpful?
Thank Cindy E
Seattle, Washington
Level 4 Contributor
23 reviews
34 helpful votes
Reviewed 2 days ago
NEW

newer prop plane , more spacious than air canada dash8 prop. was quieter and felt like a office in the sky. not sure about the previous negative comments , surely one cockroach must have came from a previous flight or a passenger luggage. These planes are quite clean. As to the other person feedback out of Toronto, gates, waitlines and...

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Domestic Economy Vancouver - Kelowna

Helpful?
Thank MalcolmSuperstar
Toronto
Level 5 Contributor
83 reviews
38 helpful votes
Reviewed 2 days ago
NEW
via mobile

Service was great and the flight crew was very professional! I foolishly left my purse behind on the plane but the crew took care of things and assured me of where I could retrieve it. Everyone was greatly helpful and kind.

Domestic Premium Economy Kelowna - Edmonton
Helpful?
Thank Travelfan_12372
Edmonton, Canada
1 review
Reviewed 2 days ago
NEW

Westjet claims to be heavily invested in the Dominican Republic social assistance. However the staff they have employed at the El Catey airport does not share the same commitment For the most part they were unhelpful, disrespectful and non-accomodating. Two westjet employees were eating fast food at the customer service counter. The local Westjet supervisor was not able to make...

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International Economy Samana Province - Edmonton

Helpful?
Thank BobsMyUncleToo
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Westjet has always been awesome but this time they went above and beyond! The flight attendants treated us like family. One of them offered us in the plus cabin free loans of a tablet so we could watch a movie. Phenomenal service and the food was amazing. Mom has a lot of food allergies and I was concerned about the...

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Domestic Premium Economy St. John's - Toronto

Helpful?
Thank tkdtravel
See travel tips for airlines
“Get there early”
michaelbP9893DH, 2 days ago | Read review
“arrive 2 hours early,walk, enjoy a drink, update your facebook, keep smiling , be very nice to everyone”
MalcolmSuperstar, 2 days ago | Read review
“If you can fly with someone else.”
marjoryv674, 4 days ago | Read review
“Wear a coat.”
E5535SCdavidc, 4 days ago | Read review
“Bring your electronic devices with the West Jet Connect downloaded. And bring your own meal from the expensive airport shops.”
, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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