WestJet

Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

00 1 888-937-8538

Website

3.518,674 reviews

Travelers' Choice 2019 Winner

Travelers' Choice 2018 Winner

Travelers' Choice 2017 Winner

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, movies)

Onboard Experience

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and beverage

About WestJet

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

3.5

18,674

Excellent

6,680

Very good

4,393

Average

2,095

Poor

1,313

Terrible

4,197

Filter by

jenna b

1 contribution

worst customer service ever

Calgary - ReginaDomestic

would give 0 stars if i could. westjet charged me for an over weight bag after through security i got an email notification of this. went back to the desk at check in to make sure this was an error which it was, my bag was not over weight. they charged a random persons card and emailed me the receipt. called customer service where all they said was sorry and that they were opening an investigation. not sure how it’s legal to just charge random cards they have on file for a bag that was not even overweight or assigned to my reservation number. then the customer service agent hung up on me when i was explaining that this is not professional at all for a company that’s been in business for so many years. will never be flying westjet again and will not recommend them to anyone. not worth the headache they cause and they do not care about their customers but just about getting your money. worst company i have ever dealt with in regards to righting a wrong they have done.

Date of travel: January 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written January 21, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nancy Q

1 contribution

Never choose westjet!!!!!

Vancouver - CancunMexico

My flight to Cancun was a disaster. Delayed for 4 hours, changed plane, finally got boarding, after one and half hours of flight, it turned around and landed in Calgary due to 'system malfunction' , had to stay in Calgary for one night, waiting in freezing cold for the shuttle bus, lost a whole day in Cancun, and NO compensation!

Date of travel: January 2025

Written January 21, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Keith H

12 contributions

Poor excuse for an airline

Calgary - VictoriaDomestic

I was suppose to go from Calgary to Victoria in premium class ticket after Christmas. They cancelled my flight sometime in the night. I woke to find it cancelled and I was offered an economy class seat 12 hours later. As an alternative they gave me a flight the same morning to Vancouver and I had to make my own way home to Victoria from there, which involves an uber to the ferry and an hour and a half ferry ride. They offered no compensation as they said I got to my destination within 3 hours of my original booking. Fact of the matter was that Vancouver wasn’t my original destination! No explanation on why the flight was cancelled, no compensation, no service. I was an original flyer on this airline when it came out and loved it. They have gone so down hill since then. I would never recommend them to anyone. They are a poor excuse for a service company.

Date of travel: December 2024

Written January 21, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

megan b

1 contribution

Extremely Disappointing Experience with WestJet: Poor Service and Unmet Obligations

Vancouver - ParisInternational

Review: I had a deeply frustrating experience with WestJet that left me both disappointed and out of pocket. My original flight was cancelled by the airline and rebooked with a 23.5-hour layover in Kelowna, which caused significant disruption to my travel plans. This delay far exceeds the 9-hour threshold under Canada’s Air Passenger Protection Regulations (APPR), making WestJet responsible for providing care and compensation. However, no such care was offered, and I was left to cover expenses that were clearly WestJet's responsibility. What Went Wrong: Failure to Provide Care: Despite the excessive layover, WestJet failed to offer hotel accommodations, transportation, or meals as required under the APPR. I incurred $358.26 in out-of-pocket expenses for a hotel stay, Uber rides, and food, none of which should have been my responsibility. Dismissive Customer Service: When I contacted WestJet to resolve the issue, I was met with unprofessional behaviour. Their representatives: Mischaracterized the 23.5-hour layover as a "minor schedule change" despite it being a significant delay under the APPR. Refused to provide written confirmation of their refusal to address my issue, preventing me from escalating effectively. Displayed a lack of empathy, interrupted me repeatedly, and shifted responsibility to the third-party booking agency. Circular Blame Game: WestJet claimed that the third-party booking agency was responsible for resolving my issue, while the agency insisted that WestJet rejected my flight change request. This back-and-forth left me without any resolution. Impact on My Trip: This mishandling caused significant financial and emotional distress. I lost an entire day of travel, disrupted carefully planned commitments, and had to manage the additional stress of navigating an unnecessary layover with no support from the airline. What I Requested: I requested WestJet to: Adjust my flight to eliminate the excessive layover by rebooking me on a flight departing at 12:45 PM from Vancouver, transiting in Calgary, and arriving in Paris at 12:30 PM—the original planned arrival time. Reimburse my expenses: Hotel: $242.14 Transportation: $41.12 Meals: $75.00 Total: $358.26 Provide $1,000 in compensation for the significant delay under the APPR. What I Experienced Instead: I was given impractical suggestions like waiting until 72 hours before my flight to resolve the issue, which added to my frustration. Their dismissive tone and unwillingness to take responsibility made an already difficult situation even worse. Conclusion: WestJet’s handling of this issue has been extremely disappointing. Their failure to meet their legal obligations under the APPR and the lack of professionalism from their customer service team have left me with no choice but to file a formal complaint with the Canadian Transportation Agency (CTA). As a frequent traveller, I expect better service from an airline I’ve trusted in the past. I hope WestJet addresses these systemic issues to prevent others from experiencing the same. Until then, I will hesitate to book with WestJet again and cannot recommend them to other travellers.

Date of travel: January 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written January 20, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jack S

1 contribution

Don’t fly west jet

Winnipeg - MontrealDomestic

Had multiple flights cancelled and no refunds or help given from staff. Lost hundreds of dollars from the cancelled flights causing me to miss other flights and hotel rooms that weren’t refundable and no support from westjet. Don’t think there’s a good airline left to fly with in Canada

Date of travel: January 2025

Written January 19, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-5 of 18,158

Album Categories

All photosAll Traveler Photos

my bag by my feet for size perspective. Again, half empty.

Helpful

the agent in calgary

Helpful

the size limit for carry on bags and personal items

Helpful

the photo taken upon landing when I had my backpack back showing it's half empty and therefore can be put in a small bowl with my feet under the seat.

Helpful