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WestJet


8,105 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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8,105 Reviews from our TripAdvisor Community

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8,105 reviews from our community

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Showing 7,856: English reviews
London, Canada
Level 4 Contributor
32 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

Just wanted to give a huge thank you and shout out to our attendant Ashley. She made our flight back absolutely delightful. Thank you.

International Premium Economy Punta Cana - Toronto
Helpful?
Thank MAK68
Aurora, Canada
2 reviews
2 helpful votes
Reviewed yesterday
NEW

An early departure, comfortable seating and an unappealing meal. Overall, a pleasant flight. Friendly cabin service and farewell wishes from the Captain upon arrival.

Canada Premium Economy Fort Lauderdale - Toronto
Helpful?
Thank ianandjant
Sundre, Canada
Level 6 Contributor
108 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

Always fly with Westjet, even go as far as paying a little more to fly with them over an airline like air canada. Exceptional service always, such friendly staff that care about their customers. Other airlines should take notes on how it’s done

Domestic Economy Calgary - Victoria
Helpful?
Thank Josh G
Winnipeg, Canada
Level 5 Contributor
92 reviews
15 helpful votes
Reviewed yesterday
NEW

Flash seat sale gave me an opportunity to be able to go visit the kids and grandkids. Very friendly staff, couldn't be more helpful, nice clean newer plane, great flight only a little turbulence as there were storm clouds in our path. When it was safe to do so, refreshments were served, and we were in Calgary in no time...

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Domestic Economy Winnipeg - Calgary

Helpful?
Thank geri22017
Vancouver Island, Canada
Level 6 Contributor
255 reviews
72 helpful votes
Reviewed yesterday
NEW
via mobile

We have used WestJet since they started offering flights. WestJet used to be a great airline in the early days. Customer service was a priority. Now they are just another airline to use in Canada and winter vacations. We booked a trip to El Patriaca in Varadero Cuba. This vacation was the worst we have booked by any airline. I...

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Caribbean Economy Vancouver - Varadero

Helpful?
Thank Daphne D
New York City, New York
Level 5 Contributor
81 reviews
12 helpful votes
Reviewed yesterday
NEW

First time using this airline, a partner with Delta. Every aspect of my experience was top notch, from ticketing and checking in and through a transfer. Planes were spotless, attendents were friendly and got me where I was going. Plus the cost of the r/t flight was a terrific deal.

Canada Economy New York City - Ottawa
Helpful?
Thank GregMasters
Valparaiso, Indiana
Level 6 Contributor
286 reviews
88 helpful votes
Reviewed yesterday
NEW

The staff was very nice. Super easy to check in and upgrade when available. But I was very disappointed in the plane. No wifi, the tvs that were on the backs of the seats were static and flickering the whole flight. The upgraded area was ok. It would be better if they made the seats wider and made the middle...

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Canada Premium Economy Chicago - Calgary

Helpful?
Thank Laura99IN
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

We left Regina at 530am. which seemed a little early but we arrived in Toronto early which meant we had the whole day there. Westjet staff is friendly and very helpful. I would certainly recommend flying with Westjet anytime. If you sit in the first 7 or so rows the legroom is better.

Domestic Economy Regina - Toronto
Helpful?
Thank dannylee_53
Port Hope, Canada
Level 5 Contributor
67 reviews
123 helpful votes
Reviewed 2 days ago
NEW
via mobile

Booked a 9 am flight to Vancouver on Sunday May 27. Thought it was great because we would be in Vancouver at 11 am and have most of the day to sight see. Arrived at airport to find flight cancelled and we were rebooked to a 2 pm flight. Car already checked in. I realize a strike was pending and...

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Domestic Economy Toronto - Vancouver

Helpful?
Thank bpemberton3
London, Canada
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Flew from London to Toronto then on the Vegas. The Staff greeted us at the airports and helped us get our bags checked and didn't need to worry about them again until we arrived in Vegas. The seats were comfortable and the Steward / Stewardess were friendly and quick to crack a joke or two. The captain and first officer...

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USA Economy London - Las Vegas

Helpful?
Thank bjdlawrence
See travel tips for airlines
“Just remember to check-in early and be at the airport at least an hour in advance. That way you can relax before your flight time.”
geri22017, yesterday | Read review
“Walking to a distant gate, customs and passing through security again left me with little time to make my connecting flight.”
GregMasters, yesterday | Read review
“Pick seat 24 hours ahead of the flight, 0 for regular seats and it was $70 to upgrade. free food, drinks, snacks, warm towels, etc.”
Laura99IN, yesterday | Read review
“Check in online, be early so you get through security before the rush”
dannylee_53, 2 days ago | Read review
“If you need assistance let the staff know they are very helpful.”
bjdlawrence, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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