We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Virgin Atlantic Airways

16,061 reviews
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Overview
4.016,061 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search Virgin Atlantic Airways flights
Full view
About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU

Airline Summary

British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
Read more
Airline Deals
Search Virgin Atlantic Airways flights
16061Reviews
2978Photos
100Tips
Traveler rating
  • 8,073
  • 3,893
  • 1,747
  • 988
  • 1,361
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
elementario wrote a review Yesterday
London, United Kingdom2 contributions
San Francisco - London
International
My friend and I flew to SFO and back for a special occasion. We could not fault the outward flight but the return journey was abysmal. The rudest, most miserable cabin crew I've ever met, horrible food that I could not eat, the IFE barely worked, the cabin was too hot and halfway through the flight the cabin floor was covered in litter that the crew could clearly not be bothered to pick up! VA used to be be my favourite airline and I've travelled in all three classes many times but I'll definitely be flying BA next time!
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Graham B wrote a review Feb 19
3 contributions1 helpful vote
Miami - London
International
Our original flight was cancelled with 2 hours notice. Virgin staff did not have a clue what to do with the issue. Eventually after refusing to move from the check in desk, after already checking in, we were told an alternative flight would be arranged, 29 hours later. We had to fight our ground to be given a hotel and minimal meal allowances. Then to add insult to injury the re scheduled flight was late arriving to pick up all the re scheduled customers faucets to endure further delays in take off. COME ON VIRGIN, where is your customer service provision for your loyal customers. Last time I use Virgin, shocking disgrace in service.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Mandy F wrote a review Feb 19
Stoke-on-Trent, United Kingdom3 contributions
London - Miami
International
One of the best flights we have flown on. The cabin crew we exceptional with special mention to Izzy who was amazing and such a lovely person. Great flight, food was lovely will fly with Virgin again. Thank you👍
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Tourist c_z_ wrote a review Feb 19
Zlin, Czech Republic25 contributions7 helpful votes
Grenada - London
International
Fantastic cabin crew! On 2nd February, the day of departure from Grenada, I encountered a series of unfortunate events. My personal belongings were stolen/lost, and I had to deal with the added stress of filing a police report. I did not have any functional credit card to buy snack at Grenada airport. As a result, I had not eaten for nearly 24 hours before my flight (since dinner the previous day) and was feeling physically drained before long journey back to London LHR. In the midst of these challenging circumstances, while I waited near departure gate at Grenada airport, flight attendant Mr. Ross, who waited nearby to preboard aircraft, approached me and noticed that I was not in the best condition. His genuine concern and empathy for my situation were truly touching. Upon learning about what had happened to me that day, Mr. Ross went above and beyond his duties to ensure my comfort and well-being, even prior being as passenger on board. He kindly offered me meal consisting of big chicken sandwich, chips, and drink, which I believe he personally paid by himself of his expenses. Furthermore, when I encountered difficulties with the ground staff of Grenada airport regarding my carry-on luggage (I carried valuable and expensive wooden model boat souvenir and they could not understand I may take 2 pieces of hand baggage in Upper Class), Mr. Ross stood by my side and advocated on my behalf, ensuring that I was able to board the flight without any further complications and not overpay for extra baggage wrongly. Once on board, he proactively cared for me as passenger till last moment and I was just sorry he disembarked in Barbados already. I firmly believe that exceptional employees like Mr. Ross deserve to be recognized and appreciated for their outstanding contributions. His actions not only restored my faith in humanity but also left a lasting impression on me about the level of care and service provided by Virgin Atlantic. His merits well represent this airline name, and he deserves distinction reward for his commitment. Especially because of this I will continue to choose Virgin Atlantic among other airlines for my future travel needs
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
avatar-image
billy-the-cheater wrote a review Feb 19
Portsmouth, United Kingdom66 contributions73 helpful votes
London - Male
International
My wife & I booked our vacation, in July 2023, and could not achieve premium or upper class. Two days before departure, to the Maldives, I received an e-mail that I was upgraded. However, I had entered my bid (the lowest possible), on Virgin's 'rip you off meter' and I achieved two seats, in the front row. To make an analogy or two; your premier class, does not even meet the same standards as the 'TUI' or the 'AirTransat' premier class. I was not supplied a 'Premier Class' breakfast, because, Virgin had 'been exhausted out; therefore, I had to accept a economy class breakfast. Would I go 'Premier Class' again - No! The cattle class is as good & £755 cheaper! Shame on you Virgin Atlantic Airways, this 'bidding process' is lamentable & a detriment to the civil liberties, of the human race. P.S. I would give this '0', of a star!
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveler Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
billy-the-cheater wrote a tip Feb 19
"Do not premier class - go economy, instead!"
avatar-image
gwkane58 wrote a tip Feb 17
"Bring your own plastic utensils and decent snacks because they handed out ridiculous water ice lollies in winter!"
avatar-image
Adam Thomas wrote a tip Feb 17
"Check the seat quality in your designated seat prior to departure."
avatar-image
jack r wrote a tip Feb 12
"Take on your own food"
avatar-image
amrikparmar wrote a tip Feb 12
"This is not about the flight comfort, it is about handling of your issue and refusing to accept responsibility "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Virgin Atlantic Airways

Search flights

Round TripOne-wayMulti-city
Depart
Thu, 3/7
Return
Thu, 3/14
Travelers
1, Economy