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Vietnam Airlines


3,846 Reviews
Headquarters: 200 Nguyen Son Str. Long Bien District, Hanoi Vietnam +84-8-38-320-320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,846 Reviews from our TripAdvisor Community

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3,846 reviews from our community

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Showing 2,132: English reviews
Bristol, United Kingdom
Level 6 Contributor
176 reviews
65 helpful votes
Reviewed today
NEW

First time we have travelled in business class with full length beds. What a difference that makes. It was the first time I have been able to sleep on a plane. The staff were very friendly and catered for every need. The food was very good with a mixture of Asian and European choices.

International Business Class London - Siem Reap
Helpful?
Thank Kalo_Chorio
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

The flight was satisfactory but my case checked in at Hanoi to Sydney had a corner ripped off so now unusable. Tried to talk to customer service but they said it was out of a time limit. I had been trying to claim through insurance.

International Economy Hanoi - Sydney
Helpful?
Thank Diane W
Level 3 Contributor
22 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Flew Vietnam Airlines from Ho Chi Minh City to Melbourne Australia it was a direct flight The flight itself I couldn’t fault however the meals were average We had an overnight flight leaving Vietnam around 9.30pm we were served Dinner about 40 minutes after take off We had no selection there was no choice We were also served Breakfast which...

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International Economy Ho Chi Minh City - Melbourne

Helpful?
Thank Collez
Barcelona, Spain
Level 3 Contributor
20 reviews
20 helpful votes
Reviewed yesterday
NEW

We had no knowledge about Vietnam Airlines before traveling to Viet Nam, which made us apprehensive about booking the flights with them. But, we booked all the flights within Viet Nam (3) plus the international flight out of Vietnam from (Hanoi to Bangkok) and were happily surprise about the quality of the airline. All the flights were on time, when...

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Southeast Asia Business Class Hanoi - Bangkok

Helpful?
Thank Delfin F
Chiang Mai, Thailand
Level 6 Contributor
116 reviews
41 helpful votes
Reviewed yesterday
NEW

i had a aisle seat and the legroom was acceptable, I'm 1.88 metres. The in flight magazine was surprisingly good reading. The meal was more than acceptable. We were away on time and landed early. Our second flight with Vietnam Airlines and we would fly them again.

Southeast Asia Economy Hanoi - Bangkok
Helpful?
Thank Val_Mansfield
Dubai, United Arab Emirates
Level 3 Contributor
24 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

Had to fly with them unfortunately. Took quite a long time to be able to book on their web site that seems to be stuck in the 1980s. They then sent me an email to check in on line. Went to the link, filled in all the details and then at the end told me I could not!!! Now at...

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Southeast Asia Economy Ho Chi Minh City - Manila

Helpful?
Thank Nic D
Worley, Idaho
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

The agent at Hanoi airport, whose name I wish I knew, was knowledgable, efficient, and helpful beyond what I would have expected. The flight was great, the aircraft (Boeing 787) was in great shape, and the crew did a very nice job throughout. As a retired airline captain, I gladly recommend flying with Vietnam Airlines.

North Asia Economy Hanoi - Beijing
Helpful?
Thank Doug D
Brechin, Scotland
Level 6 Contributor
125 reviews
88 helpful votes
Reviewed yesterday
NEW

Like Toshhusky we travelled Premium too. Unlike him I would not agree 'to excellent in every way'. Yes to the seats and worth the money for the extra room but not so happy with the food, have flown with other airlines in 'cattle class' with better food and felt the crew were not all that friendly.

International Economy London - Hanoi
Helpful?
Thank Jay63
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Standards are good, good value. The staff is friendly and helpful. Good Food & Drinks served on flight. The In flight entertainment system is awesome and keeps you engaged all along. Excellent choices of movies old/new...

Domestic Economy Hanoi - Ho Chi Minh City
Helpful?
Thank Trung N
Southern Highlands, Australia
Level 4 Contributor
39 reviews
23 helpful votes
Reviewed yesterday
NEW

We actually travelled Premium Economy but the selection isn't available above. The airline was excellent in every way. From check in to the service on board, to the comfort of the seats. Much larger chairs with lots of room between rows. Recline considerably further than economy. The food was great and we had our own section of toilets. Would highly...

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International Economy Sydney - London

Helpful?
Thank ToshHusky
See travel tips for airlines
“When travelling in business class, your checked-in luggage will arrive first!!”
Delfin111Malta, yesterday | Read review
“Premium is worth the extra after speaking to those in our party not in Premium”
Jay63, yesterday | Read review
“There is extra legroom and priority boarding with Premium economy, included in fare.”
ToshHusky, yesterday | Read review
“If travelling from UK to Australia flying via Hanoi is the best way of splitting the journey almost middway”
rogerw109, 4 days ago | Read review
“Definitely upgrade to premium economy.”
rgunasekera, 4 days ago | Read review
Show next 5 travel tips 5 of 10
About Vietnam Airlines
The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)
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