United Airlines

Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

00 1 800-864-8331

Website

3.056,099 reviews

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About United Airlines

Airline Alliance

Star Alliance

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.

3.0

56,099

Excellent

11,300

Very good

14,186

Average

10,797

Poor

7,094

Terrible

12,724

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Destination247159

3 contributions

Not happy

San Francisco - SyracuseDomestic

Not very helpful . They changed my seat , plane was 2 hours late No charger accessories to charge unless you have some weird adapter they don't know where to get

Date of travel: January 2025

Written January 22, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tana M

1 contribution

WORST SERVICE EVER - WE WILL NEVER FLY UNITED AIRLINES AGAIN

Las Vegas - WichitaDomestic

On Monday, Jan 20th I sent two employees on a trip to get factory certified training from a MFG whose equipment we work on daily. My technicians were scheduled to fly out of Las Vegas, layover in Denver with final arrival into Wichita, KS. The flight in Las Vegas was delayed multiple times, but finally left about 1.5 hrs after the scheduled time. Upon arrival in Denver, they were told their connecting flight had already left and that there wasn't another flight until Wed. As their training was Tues & Wed, there would be no need to hold them over and fly them there after they had missed the whole thing, so I requested to cancel the remaining flight plans and bring them back home to Las Vegas. We did get them on a flight this morning at 6am, however they charged me the last minute booking rate. Seeing as this was not our fault, you'd think they would have offered us a discounted rate to return, but apparently customer service isn't their priority. Next we asked about accommodations for the evening, for which they offered some suggestions but stated that they do not offer hotel vouchers and that it's their policy that they are not be responsible for any expenses incurred due to the situation. In other words, they don't care about the inconvenience or added expenses it costs a paying customer, they only care that they made their money. Luckily, the hotel was a little more accommodating and gave us a full refund even with no notice of cancellation. There's nothing worse than a company who treats people complete disregard for a situation in which the customer had no control. Zero respect, zero empathy for what they are going through and a total lack of responsibility. I wonder how they would feel if someone treated their mother the way they treat people?!

Date of travel: January 2025

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Written January 21, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Explorer28071639100

1 contribution

How does United airlines get away with this?

Medford - KnoxvilleDomestic

I know that I don't understand all the behind-the-scenes that airlines have to deal with, it seems like a monstrous operation. But what I don't understand is that you pay over a thousand dollars to not get what you pay for. Our last experience was as follows... -First flight delayed by 2 hours in Medford, caused us to miss our connection in Denver and then the only other flight out of Denver to our destination was cancelled for weather (I understand that weather can't be helped). But if it hadn't been delayed in Medford, our original connection flight made it to Knoxville in time. We were at the Denver airport from 11am to 7am the next morning. Our flight from Denver was supposed to be to Knoxville, but they took us to Chicago. One long day of travel turned into two long days and we missed our nephews birthday. -Seating: we paid extra when booking to sit together. Not basic economy but economy. But almost every flight our seat assignments were taken away and we panicked and upgraded to economy plus to have seats together. This doesn't seem right. Our flight back we couldn't sit together even though we had previously picked our seats. This was extremely frustrating. -Finally, I reached out to United regarding our experience, just so that they know how it affects their customers. I was offered a $100 credit for each of us toward a future United flight that expires in a year. We hardly make enough to travel like this and have to save for a long time. This offer we like those ridiculous coupons that say "Spend $1,000 and get 8% off"... it's a little insulting. I reached back out explaining that we could not afford to even use the credit, and basically got a long "we're sorry" response from United with no further offering. There's no other industry where you pay months to a year in advance for a specific product (schedule, time frame, seat, destination), but they just decide to do whatever they want when the time comes. The one positive I can say...whoever operates the text message updates is really on top of it. We had a lot of changes throughout our trip and the text alerts were several minutes ahead of the app.

Date of travel: January 2025

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Written January 21, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Edward A

2 contributions

Never get reimbursement for my ski equipment

Newark - MunichInternational

My claim # MUC23106M My name is Edward Ayzenberg-United Gold Status Member. On the (DATE) I completed the United flight#____30___ from __newark___ to _______Munich Unfortunately my luggage was missing on time of arrival and was not delivered to me within 5 days. As per instruction provided to me by United Customer service representative I was instructed to open the claim, rent the ski equipment (it was a ski trip), provide the payment receipt and United will provide the reimbursement for rental. Everything was done on my end as per instructions I received from United customer service representatives( all rental receipts was provided together with payments) and a few days ago i realized that the claim was denied without any explanation.

Date of travel: December 2024

Written January 21, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

rungirl1122

Oshkosh, Wisconsin

5 contributions

Protect your $, keep close track on flight credits

Appleton - Fort LauderdaleDomestic

Be careful with your travel credits. Make sure you keep very close track of them. My children had over $2000 in credit that I could not see in my United account and didn’t receive notice of upcoming expiration. Attempted multiple times to ask United to work with me. They will not bend their policy. Loyal United flyer and United credit card holder doesn’t get you anything.

Date of travel: January 2025

Customer service

Value for money

Written January 21, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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