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United Airlines


29,809 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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29,809 Reviews from our TripAdvisor Community

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29,809 reviews from our community

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Showing 25,994: English reviews
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 2 days ago
NEW

This was the second time I flew with United the first time from NWR to Lima we where sat on the plan for 2 hours with no possibilities of using the restroom and only a biscuit was provided. The flight also did not provide enough headphone for the all passengers. On the way back instead apart the usual delay there...

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International Economy Lima - Newark

Helpful?
Thank Simona D
Portland, Oregon
Level 3 Contributor
10 reviews
Reviewed 3 days ago
NEW

I have flown on United business class direct flight Chengdu to San Francisco 2 times. Flying from Chengdu to SFO is a great experience. The staff was friendly food was greet and they seemed to keep you happy. However, I would be careful flying the flight from San Francisco to Chengdu because the departure time is 1250 early morning. Everyone...

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International Business Class San Francisco - Chengdu

Helpful?
Thank Highflier
Marlboro
Level 5 Contributor
80 reviews
9 helpful votes
Reviewed 3 days ago
NEW

We flew from Las Vegas to Newark. Our flight was delayed due to weather in the mid west. Right from the start, United brought snacks and drinks. The flight left soon after they said we were going To left and the flight crew was great. What a great experience.

Domestic Economy Las Vegas - Newark
Helpful?
Thank Ira F
San Francisco, California
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW

Great flight as no issues arouse to and from Puerto Vallarta. Plenty of leg room and comfortable seats. Only problem is no on demand movies as I do not like to bring my laptop or tablet on vacation.

Mexico Business Class San Francisco - Puerto Vallarta
Helpful?
Thank Armando S
Irvine, California
2 reviews
1 helpful vote
Reviewed 3 days ago
NEW

DO NOT FLY UNITED!!! My checked bag to Kalispell was torn open (about 12 inches wide) (need to use duck tape to keep everything inside for my return flight tomorrow)! I was told I would be reimbursed the cost of my suitcase and would hear from the airline in a few days...2 weeks later I called, I was told when...

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Domestic Economy Dallas - Kalispell

Helpful?
1 Thank Julie C
Quinlan, Texas
Level 6 Contributor
130 reviews
17 helpful votes
Reviewed 3 days ago
NEW
via mobile

How shall we start, okay from the beginning. The day before our flight on Sept. 12 United l called and told us our Valentine Day Birthday flight had changed and we would be sitting apart on the first segment of a first class flight. After 1 hour on the phone with a service tech we were guaranteed seats side by...

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Domestic First Class Dallas - Sacramento

Helpful?
Thank P1906RKwilliamt
Barcelona, Spain
Level 3 Contributor
11 reviews
12 helpful votes
Reviewed 3 days ago
NEW

Booked premium economy. The flight attendants all have angry faces, you are almost scared to ask for something. I did ask for water and received it in a very unprofessional manner, it feels like they are forced to work there. 17 hours direct that I would never do again, not with United. I would recommend paying a bit more and...

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International Economy Sydney - Houston

Helpful?
1 Thank JFVC29
Sydney, Australia
Level 3 Contributor
11 reviews
7 helpful votes
Reviewed 3 days ago
NEW

We arrived at airport for a 13.35 flight and were told it was cancelled due to "weather". We were then told we could be put on another flight at 18.10 which turned out to be with Air Canada. United employee did not apologise and simply gave us the booking voucher and told us we had to check in with the...

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USA Economy Toronto - Chicago

Helpful?
1 Thank baldijd
Reno, Nevada
Level 6 Contributor
455 reviews
144 helpful votes
Reviewed 3 days ago
NEW

The only good thing I would like to mention is the services they provide for those in the military/active duty military. Military personnel (With Active Duty ID) can pre-board with other members who qualify to pre-board. This gave me an opportunity to load my baggage and choose my seat without climbing over people. The seating is small, the customer service...

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Domestic Economy Hartford - Reno

Helpful?
Thank Rachel C
Hobbs, New Mexico
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW
via mobile

The quick flight from Hobbs to Houston on Friday August 4th was nice. Our flight attendant Boudreaux was friendly and helpful. The landing in the small aircraft in Houston was smooth and before the scheduled time. We waited for a gate to arrive at for several minutes but it didn’t take long to deplane. I would fly this flight from...

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Domestic Economy Hobbs - Houston

Helpful?
Thank amyhobbs2018
See travel tips for airlines
“Don't bother!”
juliecJ4622BK, 3 days ago | Read review
“Do not fly with this airline.”
JFVC29, 3 days ago | Read review
“Stay away from United”
baldijd, 3 days ago | Read review
“Just fly United!”
maryoY371BP, 3 days ago | Read review
“The United app is the best airline app to date! Be sure you have it ahead of time for the on board entertainment.”
flybynight747, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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