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TAP Portugal


12,684 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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12,684 Reviews from our TripAdvisor Community

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12,684 reviews from our community

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Showing 3,749: English reviews
Brno
Level 6 Contributor
194 reviews
51 helpful votes
Reviewed yesterday
NEW

Old planes, with very old entertiment, no games only movies on almost unseeneable mini screen. Services is poor every drink in tiny cup fill only on half. Forgot on Tin! You get les than 100ml... No drinks are ready in the back during the long flight... They try during boarding check size almost every seconf baggage to the plane..! never...

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International Economy Prague - New York City

Helpful?
Thank Joll32
Sydney
Level 4 Contributor
48 reviews
17 helpful votes
Reviewed yesterday
NEW

We were not made aware of the baggage charge s were charged this at check in On board if we found we were in EY “restricted economy” It so so restricted and uncomrtable for a 5 11 and 6 foot plus male As soon as we got styled not our aparmnrt went on line to tap to pay for our...

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Europe Economy Madrid - Lisbon

Helpful?
Thank sonicis7
1 review
Reviewed yesterday
NEW

Whatever you do hang on to all your possessions! I lost my wallet on the flight on Sunday evening - by Tuesday afternoon and some 32 attempts phoning 14 separate numbers I still have not been able to report my lost item. TAP first told me it was a Heathrow problem, who told me that they did not deal with...

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Europe Economy Lisbon - London

Helpful?
Thank Julian W
Madrid
Level 6 Contributor
213 reviews
106 helpful votes
Reviewed yesterday
NEW

I have been travelling all over the world for many years, but thanks to TAP I had the worst travel experience. I was supposed to get from Madrid to Bologna, and as there were no direct flights I booked the flight with TAP via Lisboa. Flight to Lisboa was delayed (no explanation), I missed the only connection to Bologna and...

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Europe Economy Madrid - Bologna

Helpful?
Thank LilliMadrid
Level 5 Contributor
68 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

I was told that TAP Portugal is the only airline that fly out to Portugal at 12 in the morning. The boarding gate was changed last minute, which is super annoying since at Pearson only the restaurant closet to the last fly of the day would be open for services until it takes off. So you can imagine how hard...

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International Economy Toronto - Lisbon

Helpful?
Thank Helen L
Reading, United Kingdom
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed 2 days ago
NEW

TAP were efficient and courteous. We had a small delay outbound but landed on time returning. Two areas they could be better in my opinion: 1 It's great they still offer a filled roll and a drink on board, but not so good that there's no option for me as a vegetarian. It wouldn't be difficult to offer cheese in...

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Europe Economy London - Porto

Helpful?
Thank StephenLewis
Lisbon, Portugal
Level 4 Contributor
40 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was flying on the flight TP1022 scheduled to depart from Lisbon to Madrid at 21:35 of Monday, Oct, 15th. After the caos and unpleasant experience in the airport, too small, too packed (you better not use any toilets at all!), we were already at the boarding gate 30 min before departure and all seemed normal. The line of passengers,...

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Europe Business Class Lisbon - Madrid

Helpful?
Thank edferrei
Level 4 Contributor
29 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Our flight from Newark canceled due to "crew illness". More likely the flight was empty so they opted not to fly and rebook passengers on other flights with very little flexibility. So a six hour delay because we were shuttled to JFK without any meal voucher, drink voucher or even a bottle of water! What the heck? Staff at the...

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International Economy New York City - Lisbon

Helpful?
1 Thank Cynthia H
Stuttgart, Germany
Level 4 Contributor
30 reviews
18 helpful votes
Reviewed 2 days ago
NEW

Not flying with TAP Portugal again. We had a 9 hour flight from Lisbon to Maputo and they only served food once - we even had to beg for water... According to the FA, she didn't see us. But I've pressed the button to call their attention couple of times. The flight was cheap. We wouldnt mind paying more- just...

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International Economy Lisbon - Maputo

Helpful?
Thank msdhebz
Niagara Falls, Canada
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Good service all along the way. The ladies at check in in Marrakech were a bit lacking, but after that it was all good. Clean, professional, good food. I'd have given a 5 but I resented having to pay to switch seats during online checkin.

International Economy Marrakech - Toronto
Helpful?
Thank Sharon C
See travel tips for airlines
“Have priority check-in or boarding or fly another airline.”
ElevationGuides, 2 days ago | Read review
“book your flights in advance for best deals”
651ewas, 2 days ago | Read review
“Book when they have promotion.very good airline”
fablibra, 4 days ago | Read review
“Make sure your baggage is included on your ticket”
keepwell85, 4 days ago | Read review
“Don’t try and take more bags on board than you are permitted.”
RogerC131, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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