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Spirit Airlines

Headquarters: 2800 Executive Way, Fort Lauderdale, FL 33025
(855) 728-3555
Website
Overview
2.52.5 of 5 bubbles30,991 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)1.5 of 5 bubbles
Onboard Experience2.5 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage2.0 of 5 bubbles
About Spirit Airlines
Headquarters: 2800 Executive Way, Fort Lauderdale, FL 33025

Airline Summary

Florida-based Spirit Airlines (NK) flies nonstop to over 90 destinations in the United States, Caribbean, Central and South America. The carrier flies an all-Airbus fleet which is one of the youngest and most fuel-efficient in the U.S. Planes are configured with Economy Class seating as well as Big Front Seats. Spirit's business model provides the best value in the sky by allowing their Guests to customize their trip and pay only for the options they choose such as bags, seat assignments, inflight Wi-Fi and refreshments. Spirit services all major cities within the continental U.S., with focus cities including Fort Lauderdale – Hollywood Int'l Airport (FLL), Orlando International Airport (MCO), Harry Reid International Airport (LAS), Los Angeles International Airport (LAX) and Miami International Airport (MIA). The airline also offers the largest route map between the U.S. and Colombia, flying to 7 different destinations.
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30991Reviews
3636Photos
100Tips

Reviews

Traveler rating
  • 8,372
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  • 2,218
  • 13,470
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Popular mentions
Mary Ann C wrote a review Dec 4
1 contribution
5.0 of 5 bubbles
Tampa - Houston
Domestic
Good trip
Smooth trip, stewardess, pilot, very pleasant and skilled at their job. Bad part is paying $125.00 for being 7 pounds over the 50-pound checked bag limit but I will give a good rating it was my fault I just thought it was a little Excessive
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kim wrote a review Dec 4
12 contributions
1.0 of 5 bubbles
Hartford - Tampa
Domestic
TOTAL RIP OFF
I paid for seats, insurance and bags but they canceled my flight and only refunded the cost of the flight. I lost $237.00 despite the insurance I purchased. It seems the cancelation refund is only good for 24 hours. I contacted Spirit directly and was told it their policy that these fees are NON_REFUNDABLE even if they change the itinerary and you must cancel. DO NOT BE TRICKED INTO BUYING ANYTHING EXTRA!!!!…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Solomon T wrote a review Dec 4
1 contribution
1.0 of 5 bubbles
Austin - Pittsburgh
Domestic
No Refund when they made u miss ur connection flight
2hr Delay on my Initial flight making me miss my connecting flight…had to purchase another plane ticket from United to complete my Trip… when asked for a refund … was told it was my fault and was labeled a “No Show” therefore no refund was approved.. Obviously wont be flying with Spirit anymore with that type of Policy in place.. I pay the a little more for the more creditable Airline companies from now on……
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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James F wrote a review Dec 4
1 contribution
1.0 of 5 bubbles
Fort Lauderdale - Richmond
Domestic
Spirit is racist
The worst experience ever!!! We traveled with 3 carry on items and then when we gpt to florida we were told we had to pay.The staff was completely racist to me and my girlfriend told us that if my white ass and my white bitch couldn't pay then us honkeys couldn't get on the plane. Like really!?!?!? This airline has poor seating poor customer service and is just a not good experience at all.…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ashley B wrote a review Dec 4
1 contribution
1.0 of 5 bubbles
Las Vegas - Richmond
Domestic
Spirit is not the way to travel
Horrible customer service, had to pay for a bag I had been carrying my whole trip from plane to plane on the last plane I had to pay $79 to take it on the plane with my purse. Also nothing is complementary had to pay for drink and snack. Staff is low brow rude and not helpful.
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary Ann C wrote a tip Dec 4
5.0 of 5 bubbles
"Stay under the 50 LB checked bag limit it gets expensive 7 LB cost $125.00"
Solomon T wrote a tip Dec 4
1.0 of 5 bubbles
"Pay the extra few dollars and fly with another Airline "
James F wrote a tip Dec 4
1.0 of 5 bubbles
"Do not fly this racist airline!!!! If you have questions about how racist they are call me 7039391104"
Monique H wrote a tip Dec 4
1.0 of 5 bubbles
"Pick another airline."
Ed C wrote a tip Dec 3
5.0 of 5 bubbles
"Watch for the option/auction to upgrade to the Big Seat. It's worth it. "
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Showing results 1-5 of 100
Baggage fees
Domestic United States
Carry-on bag: ₱2,064 - ₱3,833
1st checked bag: ₱1,769 - ₱3,833
2th checked bag: ₱2,359 - ₱5,897
3th checked bag: ₱5,012 - ₱5,897
4th checked bag: ₱5,012 - ₱5,897
Each checked bag maximum 40lb/18kg
United States to Mexico
Carry-on bag: ₱1,769 - ₱3,833
1st checked bag: ₱2,064 - ₱3,833
2th checked bag: ₱2,654 - ₱5,897
3th checked bag: ₱5,307 - ₱5,897
4th checked bag: ₱5,307 - ₱5,897
Each checked bag maximum 40lb/18kg
*Please confirm baggage fees on airline website.
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