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Southwest Airlines

45,716 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,716 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45716Reviews
3272Photos
100Tips
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Popular mentions
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Bette L wrote a review May 26
2 contributions
Houston - San Francisco
Domestic
While flying from Houston to San Francisco with a stop in San Diego I left my jacket at a gate as we needed to change gates due to delayed flights due to a storm in Houston. On my continuing flight to San Francisco I told a stewardess who told me to speak to the baggage person
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passport60297971873 wrote a review May 26
Stockton-on-Tees, United Kingdom2 contributions
Buffalo - Las Vegas
Domestic
We recently completed a flight on Southwest Airlines from Buffalo to Las Vegas. I booked business select flights expecting to find a better seat and a few extras. This is not the case with Southwest the business select only gives you priority to board there is no reserve seating
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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A L wrote a review May 26
2 contributions
Las Vegas - Los Angeles
Domestic
Worst airline I have EVER been on and I've been on plenty. Never ever again with this one. Rude attendant who looked like someone's frumpy old aunt who argued with me, embarrassed me and held up other passengers. Seriously she needs to look at the Southwest website. Neck pillows
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Greg S wrote a review May 26
1 contribution
Pittsburgh - Atlanta
Domestic
I never had an issue with Southwest on the flight that I took. Pleasant flight attendants do make the flight better. You just have to adjust your expectations to flight cancellations and delays if they do come without arguments.
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eileen G wrote a review May 25
Atlanta, Georgia1 contribution
Atlanta - Washington DC
Domestic
I was traveling with a minor that was adopted. The only thing we got was extra time! No snacks, had to beg for water, the flight attendants announced over the intercom"is this and emergency emergency?" If so, turn off light and turn it back on, she came to our seats and I
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bill M wrote a tip Yesterday
"Arrive two hours early and take a deep breath! Austin airports vendors do not take cash. That was inconvenient for me. no reflection on SW."
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Kegan P wrote a tip May 26
"Best advice is to plan to have an hour delay if you fly southwest. They are terribly unreliable "
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Passport60297971873 wrote a tip May 26
" Business select flights are nothing more than priority boarding. Seats are the same no in flight entertainment without using your phone. "
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A L wrote a tip May 26
"Delta or Alaska any other but Southwest"
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Mercy and Hope ... M wrote a tip May 24
"Don't use your debit card to get tickets "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,361
4th checked bag: ₱4,361
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,361
4th checked bag: ₱4,361
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Wed, 6/12
Return
Wed, 6/19
Travelers
1, Economy