We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Southwest Airlines

45,708 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,708 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
Read more
45708Reviews
3274Photos
100Tips
Traveler rating
  • 27,232
  • 10,711
  • 3,005
  • 1,454
  • 3,308
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Mari E wrote a review May 11
Osage Beach, Missouri1 contribution
Saint Louis - Houston
Domestic
I was given a free flight from Southwest Airlines to go to MD Anderson hospital for surgery I appreciate that Southwest does this for cancer patients as it helps with expenses a great deal. I have used Southwest a lot in my travels and will continue to use them. Thank you
Read more
Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Carrie M wrote a review May 10
2 contributions
+1
Las Vegas - Eugene
Domestic
Southwest Airlines truly is just amazing, and I prefer to fly them! I had booked my flight back in March of this year. I had, by accident, made a mistake while booking online (as in wrong date). I promptly called customer service, and a nice lady had assured me that these things
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Keith P wrote a review May 10
Portland, Oregon2 contributions
Portland - Colorado Springs
Domestic
I’ve loved Southwest for, what it seems like, forever. Since COVID, all airlines are still recovering, so, I’m not upset that an internal issue caused a delay from Portland to a connecting flight to Denver terminating in Colorado Springs. Why am I not upset? Because CHRISTINE at
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kenny S wrote a review May 8
Anchorage, Alaska470 contributions183 helpful votes
Panama City - Houston
Domestic
Some years ago when Southwest came out strong with "everyman for himself boarding", having been in the airplane game most of my life and experienced when at long last the industry came up with assigned seats and how great it was. Then to learn this airline was taking a giant
Read more
Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Jennifer W wrote a review May 7
Orlando, Florida17 contributions16 helpful votes
San Francisco - Tampa
Domestic
Our flight from west to east. Arriving late at night. Was delayed 1hr & 15 minutes AND they LOST a bag. One that has items in it that I won't be able to replace if we don't get it back. We had over 3hr delay in Denver so there's NO reason for our bags to not arrive ALL together.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveler Photos
avatar-image
Great legroom in first seat
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Karen S wrote a tip Yesterday
"LOVE LOVE LOVE LOVE"
avatar-image
Michael G wrote a tip May 21
"Leave your kids at home "
avatar-image
Steven N wrote a tip May 21
"The mismanagement of the flights resulted in no benefit to the paying the extra money."
avatar-image
Sydney E wrote a tip May 20
"The only good thing about this flight is the in board entertainment services and being able to have WiFi and text ! If that’s what u want."
avatar-image
Guy M wrote a tip May 18
"If you take a kid they will not sit with you unless a nice stranger gives up their seat! It literally is a general admission airline!"
PreviousNext
123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,361
4th checked bag: ₱4,361
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,361
4th checked bag: ₱4,361
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Southwest Airlines

Search flights

Round TripOne-wayMulti-city
Depart
Fri, 6/7
Return
Fri, 6/14
Travelers
1, Economy