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Southwest Airlines

45,648 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.545,648 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45648Reviews
3260Photos
100Tips
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Popular mentions
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Explore46355150115 wrote a review Apr 10
1 contribution
Richmond - Atlanta
Domestic
Good trip, the supervior in richmond va was very professional and helpful. He was an older black male with light eyes. I am bad with names, but he made the difference, A flight attendant got sick and caused a 6 hour delay at the last minute to board, but the supervisor helped
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cindy S wrote a review Apr 9
Denver, Colorado19 contributions3 helpful votes
Dallas - Salt Lake City
Domestic
We had a flight from Dallas to SLC through Denver. Two hrs before flight they announced via text the Flight would be 2 hours late. That would mean we would miss the connection from Denver to Salt Lake City.. We arrived early to Dallas but they couldn't find room on an earlier
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa H wrote a review Apr 8
Brooklyn, New York57 contributions36 helpful votes
Austin - Saint Louis
Domestic
This is the worst flying experience I’ve had. They let you know it’s cut rate every step of the way from bad service to minimal snacks to tiny seats to confusing and punishing seating to gate checking every bag. While all the airlines do one or more of these, Southwest is by far
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeff S wrote a review Apr 7
Austin, Texas90 contributions22 helpful votes
+1
Austin - Des Moines
Domestic
Southwest always does a great job. Pretty funny safety announcement this time 🤡 I've traveled on these guys for years and I do like the change they made to allow my wife to board at the same time as me
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jennifer S wrote a review Apr 5
1 contribution
Baltimore - Detroit
Domestic
Every time I fly southwest the flight gets delayed and then when everyone is finally on board they leave us sitting there for 18-30 min and do not say anything that is going on. I will never y them again!!!! Worst!!! This is based on like ten different trips! And they trick you
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Southwest Airlines Alcohol Beverage options
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Great Snack Option
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Best beverage drink combo
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Southwest Airlines Beverage options
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123456
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Tom C wrote a tip Yesterday
"Checkin exactly 24 hours before your flight using the Southwest app or website to get a good boarding position."
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Triston T wrote a tip Apr 22
"Don’t book with them if you can. "
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Andrew wrote a tip Apr 17
"avoid using Southwest Airlines"
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Lindsay M wrote a tip Apr 16
"Fly with any other airlines! "
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Neima R wrote a tip Apr 14
"Try and get on the plane early."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,262
4th checked bag: ₱4,262
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,262
4th checked bag: ₱4,262
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Wed, 5/8
Return
Wed, 5/15
Travelers
1, Economy