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Southwest Airlines

45,648 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.545,648 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45648Reviews
3260Photos
100Tips
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Popular mentions
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Senorita L wrote a review Apr 12
1 contribution2 helpful votes
Austin - Kansas City
Domestic
The quality of customer service has gone downhill dramatically. I have ridden on Southwest for decades and am at the point I will fly American instead. It may be more expensive, but the customer service is so much better. My husband even works for Southwest. Flying standby
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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M A wrote a review Apr 12
1 contribution1 helpful vote
Orlando - Boston
Domestic
Be careful when buying a wanna get away or wanna get away plus ticket. You will not get your money back if you cancel, your money will be stuck as a flight credit. Forcing customers to have make another reservation with them ( the only way to feel like the money is not wasted).
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Olga V wrote a review Apr 10
1 contribution1 helpful vote
Austin - San Juan
Caribbean
I arrived at the airport at 1:30pm for a 4:05pm flight. It is now 4:59pm and I’m still in line to check my bag, obviously missed my flight. This is unacceptable. I can’t understand what is wrong with your customer service. Total lack of empathy with the elderly. Line outside no
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tad081 wrote a review Apr 10
1 contribution
Denver - Sacramento
Domestic
My luggage arrived damage, i filed claim and southwest just decided on its own to give me travel voucher (apparently, i can use this to buy a new luggage). This is their practice so you spend more money on them. I asked for a refund and only then they ask me for a receipt of it
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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James D wrote a review Apr 10
1 contribution
Chicago - Tampa
Domestic
The flight departure time changed 3 times and ultimately depated 50 minutes later than the original time. Bullsh.... not happy with yhe repeated change and late departure. Now if they're able to make it up, I may change my opinion. Not happy
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Southwest Airlines Alcohol Beverage options
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Great Snack Option
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Best beverage drink combo
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Southwest Airlines Beverage options
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123456
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Tom C wrote a tip Yesterday
"Checkin exactly 24 hours before your flight using the Southwest app or website to get a good boarding position."
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Triston T wrote a tip Apr 22
"Don’t book with them if you can. "
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Andrew wrote a tip Apr 17
"avoid using Southwest Airlines"
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Lindsay M wrote a tip Apr 16
"Fly with any other airlines! "
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Neima R wrote a tip Apr 14
"Try and get on the plane early."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,262
4th checked bag: ₱4,262
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,262
4th checked bag: ₱4,262
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Wed, 5/8
Return
Wed, 5/15
Travelers
1, Economy