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Southwest Airlines

45,697 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,697 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45697Reviews
3272Photos
100Tips
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Popular mentions
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Josh K wrote a review May 11
1 contribution
Hilo - Maui
Domestic
Worst company ever....every time i fly i have issues with tickects, delays and customer service...most times cheaper isn't better...this will be our last time though, tired of the BS
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yolanda C wrote a review May 11
El Paso2 contributions
Boston - Dallas
Domestic
1 person on each side. They need more staff to accommodate so many travelers. Long lines and with a slow process is an inconvenience
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mari E wrote a review May 11
Osage Beach, Missouri1 contribution
Saint Louis - Houston
Domestic
I was given a free flight from Southwest Airlines to go to MD Anderson hospital for surgery I appreciate that Southwest does this for cancer patients as it helps with expenses a great deal. I have used Southwest a lot in my travels and will continue to use them. Thank you
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carrie M wrote a review May 10
2 contributions
+1
Las Vegas - Eugene
Domestic
Southwest Airlines truly is just amazing, and I prefer to fly them! I had booked my flight back in March of this year. I had, by accident, made a mistake while booking online (as in wrong date). I promptly called customer service, and a nice lady had assured me that these things
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Keith P wrote a review May 10
Portland, Oregon2 contributions
Portland - Colorado Springs
Domestic
I’ve loved Southwest for, what it seems like, forever. Since COVID, all airlines are still recovering, so, I’m not upset that an internal issue caused a delay from Portland to a connecting flight to Denver terminating in Colorado Springs. Why am I not upset? Because CHRISTINE at
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guy M wrote a tip May 18
"If you take a kid they will not sit with you unless a nice stranger gives up their seat! It literally is a general admission airline!"
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Venture50239407185 wrote a tip May 16
"Don’t expect much."
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robert w wrote a tip May 16
"Don’t bring your stuff it may get lost or have to be miss handled "
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Destani H wrote a tip May 13
"Don’t fly! They will inconvenience you with no sincere apology or recourse. I’ve had better experience with Spirit!"
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sam b wrote a tip May 12
"Avoid them, pay the extra and fly with someone else"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,309
4th checked bag: ₱4,309
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,309
4th checked bag: ₱4,309
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Mon, 6/3
Return
Mon, 6/10
Travelers
1, Economy